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| Section | Objectives |
|---|---|
| Topic 1: PRINCE2 Processes | - Controlling a Stage - Directing a Project - Starting Up a Project - Managing Stage Boundaries - Managing Product Delivery - Closing a Project - Initiating a Project |
| Topic 2: PRINCE2 Themes | - Quality - Progress - Business Case - Change - Organization - Risk - Plans |
| Topic 3: PRINCE2 Principles |
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NEW QUESTION # 93
Scenario
Additional Information
During the initiation stage the Project Manager met with the Marketing Director to find out more about the requirements of the promotional calendar and recorded the following notes:
There has been a reduction in the order numbers at the MNO Manufacturing due in part to the increased marketing activities of its competitors. 10% of customers have not re-ordered in this financial year and staff morale is poor. A number of skilled staff have left as a result and replacement staff have not been recruited due to the reduced operation. If the project is successful, a recruitment campaign will be required to fill the existing staff vacancies and there may be a requirement for additional staff. Operational costs are likely to increase because skilled staff are expensive and difficult to find.
In financial terms, there were a total of 1,500 orders in the last financial year, each with an average profit of (GBP)2k. The Marketing department believes that sending a promotional calendar to our current and prospective customers would increase orders by at least 10% with a minimum of 10 further orders from the list of prospective customers within 12 months
-- ---
from the date of distribution.
The Marketing Director will be funding the project from the business marketing budget. She believes that the effect of a good company image portrayed by a successful calendar would last into a second year. She has forecast the same increase in orders for a second year and predicts that the annual employee satisfaction survey will show a measurable improvement in staff morale.
A number of alternatives were explored, including:
20% discount for all repeat customers - not cost-effective and very short term A promotional calendar as a free Christmas gift - would target current and prospective customers and the benefits would last into a second year A series of television and press advertisements* was too expensive A direct mail shot to all customers - benefit would be short term Creation of an internet website - would not suit all customers
The calendar is seen as the favored option, as long as the company's competitors do not increase their marketing activity. Whilst the Marketing department wants a very high quality, glossy product, the project management team must be aware of the cost this will incur.
Which 2 statements should be recorded under the Expected benefits heading?
Answer: B,D
NEW QUESTION # 94
Scenario
Additional Information
Further information on some resources who could be involved in the project:
Outcome Account Manager: He represents Outcome which is a recruitment agency that provides specialist outsourcing resources. Outcome provided the consultants who carried out the feasibility study and the same consultants will be providing support and guidance to the Information Technology and Facilities teams during the project.
Director of Finance Division: She was transferred from the Information Technology Division 12 months ago.
She is responsible for ensuring a cost-conscious approach is adopted in all operational and project activities across the Ministry of Food Hygiene.
Hardware Manager: Reports to the Director of Information Technology. He provides computer hardware to all business functions but has little awareness of the needs of his colleagues working in software.
Payroll Manager: Reports to the Director of Finance. He is a very experienced and efficient qualified accountant who has much of the responsibility of running the Finance Division on behalf of the Director of Finance. He has been involved in drafting the Ministry's business strategy and assisting in a full business risk assessment. He also drafted the corporate Business Case standards.
Which 2 alternative actions apply to the proposed user assurance for this project?
Answer: A,D
NEW QUESTION # 95
This question provides a number of changes which may or may not be required to the Extract from the Communication Management Strategy provided in the additional information.
Which statement applies to the Introduction section?
Answer: C
NEW QUESTION # 96
According to PRINCE2, which statement about appointing the MFH Quality Manager to administer the
configuration management procedure is correct?
Answer: C
NEW QUESTION # 97
PROGRESS
Here are three actions related to the 'progress' practice for the LouisShopping project.
Which role (A-E) should be responsible for each action?
Choose only ONE role for each action. Each role can be used once, more than once, or not at all.
Answer:
Explanation:
Explanation:
C, C, E
PRINCE2 defines progress as the theme that "establishes mechanisms to monitor and compare actual achievements against those planned and provides a forecast for the project objectives and the project's continued viability." Clear role responsibilities are essential to ensure effective control.
Deciding to focus testing and inspections on "must-have" and "should-have" items is a day-to-day control and prioritization decision. PRINCE2 assigns responsibility for such decisions to the project manager, who controls the stage within agreed tolerances. The project manager uses prioritization techniques (such as MoSCoW) to protect time and ensure that essential acceptance criteria are met when delivery is under pressure.
Authorizing the team delivering the roof to start work is also a project manager responsibility. PRINCE2 states that the project manager "authorizes work packages and monitors progress." This authorization is a core element of the Controlling a Stage and Managing Product Delivery processes and does not sit with the project board or senior supplier unless tolerances are exceeded.
Storing and maintaining reports so that they are accessible to the project board is an administrative and information-management activity. PRINCE2 defines project support as providing "administrative services such as filing, maintaining records, and assisting with the collection of project information." Therefore, storing an escalation report on a shared drive correctly falls under project support, not project assurance or the project manager.
This allocation of responsibilities aligns with PRINCE2's principle of defined roles and responsibilities, ensuring effective governance and efficient use of management time.
NEW QUESTION # 98
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