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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery | 10% | - Assess organizational readiness - Communicate Slack value proposition - Gather and analyze client requirements |
| Topic 2: Learning and Enablement | 18% | - Create learning materials and resources - Plan and execute rollout strategies - Support adoption and troubleshoot issues - Design training programs for users and admins |
| Topic 3: Channel Strategy | 10% | - Apply use cases and best practices - Design channels for collaboration and workflows - Channel naming conventions and structure |
| Topic 4: Policies and Settings | 22% | - Slack Connect and app approval settings - Security and compliance configurations - Analytics and dashboard usage - Identity and access management |
| Topic 5: Delivery and Migration | 17% | - Define roles and responsibilities - Understand implementation best practices - Plan and execute migration from other platforms |
| Topic 6: Governance Structure | 8% | - Define admin and owner roles - Manage workflows and processes - Establish governance policies |
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NEW QUESTION # 18
Your client is preparing to launch Slack and wants to know if they should have admins create channels or allow users to create channels once they join.
Which response reflects channel strategy best practices?
Answer: D
Explanation:
The correct answer is C . Slack channel strategy should reflect how work actually happens, and organic channel creation is a core part of that model. Channels are most effective when teams create them around real projects, decisions, customers, functions, incidents, communities, or workflows instead of waiting for admins to centrally manufacture every collaboration space. Option A is too loose because "customize their own channels" without strategy can lead to inconsistency and channel sprawl. Option B is too restrictive; forcing admins to create all project channels slows collaboration and turns Slack into a ticket-driven workspace instead of a dynamic work platform. Option D has some value because standard channels and prefixes can model good behavior, but it does not answer the broader question of whether users should be allowed to create channels. The best practice is not uncontrolled chaos or admin-only creation; it is user-driven, authentic channel creation supported by clear naming conventions, channel purpose guidance, and governance.
Reference topic: Channel Strategy - organic channel creation, channel governance, naming conventions, user empowerment, and scalable collaboration design.
NEW QUESTION # 19
A company is implementing Slack to enhance its onboarding process for new employees. Which workflow should they use to effectively onboard new team members?
Answer: D
Explanation:
An automated onboarding workflow efficiently provides new hires with all necessary information, resources, and guidelines, and helps them navigate the essential channels, making the onboarding process streamlined and comprehensive.
NEW QUESTION # 20
In a workshop designed to teach advanced Slack functionalities to experienced users, what experiential learning technique would be most effective?
Answer: B
NEW QUESTION # 21
During a consultation with a client new to Slack, what question should you ask to align Slack's capabilities with their long-term goals?
Answer: A
Explanation:
Understanding the client's strategic objectives and how they envision Slack supporting these goals is crucial. This question helps align Slack's capabilities with their long-term plans, ensuring that the implementation supports broader organizational aims.
NEW QUESTION # 22
In designing learning materials for new Slack users in a large organization, what should be the focus to ensure they effectively understand and use Slack?
Answer: C
Explanation:
For new users, it's crucial to start with the basics of Slack, like messaging and navigating channels, and then progressively move to more advanced features. This structured approach ensures users build a solid foundation before tackling more complex functionalities, enhancing overall understanding and proficiency.
NEW QUESTION # 23
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