Reliable EXIN ITILFND_V4 Study Notes | ITILFND_V4 Exam Objectives

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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand the purpose and components of the ITIL service value system- Governance
- Guiding Principles
- Service Value Chain
- Continual Improvement
- Practices
Topic 2: Know the purpose and key terms of 15 ITIL practices- Information Security Management
- Service Configuration Management
- Change Control
- IT Asset Management
- Deployment Management
- Service Level Management
- Release Management
- Service Desk
- Incident Management
- Problem Management
- Continual Improvement
- Service Request Management
- Supplier Management
- Relationship Management
- Monitoring and Event Management
Topic 3: Understand how the ITIL guiding principles can help an organization adopt and adapt service management- Focus on value
- Progress iteratively with feedback
- Optimize and automate
- Collaborate and promote visibility
- Start where you are
- Keep it simple and practical
- Think and work holistically
Topic 4: Understand the key concepts of service management- Describe the key concepts of creating value with services
- Recall the definition of service, utility, warranty, customer, user, service management, sponsor
Topic 5: Understand the activities of the service value chain- Obtain/Build
- Deliver & Support
- Plan
- Improve
- Engage
- Design & Transition
Topic 6: Understand the four dimensions of service management- Organizations and People
- Partners and Suppliers
- Value Streams and Processes
- Information and Technology

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EXIN ITIL 4 Foundation Sample Questions (Q205-Q210):

NEW QUESTION # 205
Which value chain activity ensures that ongoing service activity meets user expectations?

Answer: B


NEW QUESTION # 206
How should the workflow for a new service request be designed?

Answer: A


NEW QUESTION # 207
Which will help solve incidents more quickly?

Answer: C


NEW QUESTION # 208
Which is handled as a service request?

Answer: D


NEW QUESTION # 209
Which is an example of a service request?

Answer: B


NEW QUESTION # 210
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