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| Section | Objectives |
|---|---|
| Productivity and Collaboration | |
| Object Manager and Lightning App Builder | |
| Service and Support Applications | |
| Setup and Configuration | |
| Security and Access | |
| Data Management | |
| Sales and Marketing Applications | |
| Data and Analytics | |
| Workflow and Process Automation |
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NEW QUESTION # 16
The Sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quartersso they can set goals and benchmark how reps are performing.
Which two features should the administrator configure?
Choose 2 answers
Answer: B,D
Explanation:
Explanation
Forecasting is a feature that allows you to predict and plan the sales cycle from pipeline to closed sales, and manage sales expectations throughout your organization. Opportunity stages are the steps that an opportunity goes through as it moves from creation to close, and they determine the probability and forecast category of the opportunity. References:
https://help.salesforce.com/s/articleView?id=sf.forecasting3_overview.htm&type=5https://help.salesforce.com/s
NEW QUESTION # 17
The Marketing team at Cloud Kicks uses campaigns to generate product interest. They want custom picklist values for the campaign member Status field for each campaign they run, currently, they ask the administrator to add or delete values, but this is very time consuming.
Which two user permission should allow the Marketing team to customize the campaign member status picklist values themselves?
Choose 2 answers
Answer: B,C
NEW QUESTION # 18
Cloud Kicks want to have consistency when communication with customers on cases. The company has requested messages to be sent in an email channel with categories to help search for the proper message.
Which Solution Should be administrator suggest to meet this requirement?
Answer: C
Explanation:
Explanation
Prebuilt email templates are email templates that have been created and provided by Salesforce for common use cases such as sending welcome messages, confirmation emails, etc. They can be used by Cloud Kicks to have consistency when communicating with customers on cases via email channel with categories to help search for the proper message. Prebuilt email templates can be accessed from the email action in the case feed or from the email composer in Lightning Experience. They can also be filtered by category to find the most relevant template for each case. Prebuilt quick texts, prebuilt flow templates, and prebuilt auto-responses are not solutions for having consistency when communicating with customers on cases via email channel; they are used for different purposes such as inserting common phrases, creating guided processes, or sending automated replies. References:
https://help.salesforce.com/s/articleView?id=sf.email_templates_prebuilt.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.email_templates_use.htm&type=5
NEW QUESTION # 19
The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help solve the customer's issue.
What should the administrator suggest to meet these requirement?
Answer: B
NEW QUESTION # 20
Which tool should an administrator use to identify and fix potential session vulnerabilities?
Answer: B
Explanation:
Explanation
Security Health Check is a tool that can be used to identify and fix potential session vulnerabilities. Security Health Check scans the security settings in an org and compares them to a baseline set ofstandards, such as the Salesforce Baseline Standard or the Salesforce Optimized Standard. Security Health Check provides a health check score and a list of issues and recommendations for improving the security settings.
References:https://help.salesforce.com/s/articleView?id=sf.security_health_check.htm&type=5
NEW QUESTION # 21
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