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Apple Apple-Device-Support Exam Overview:

Certification Vendor:Apple
Exam Name:Apple Device Support Exam
Exam Number:SUP-2024-ENU (commonly referenced Apple Device Support Exam)
Exam Price:Varies by region (typically ~USD 149, subject to Pearson VUE pricing)
Certificate Validity Period:Typically 2–3 years (varies by Apple certification policy updates)
Related Certifications:Apple Certified Support Professional
Apple Deployment and Management
Available Languages:English, Additional localized languages (varies by region)
Real Exam Qty:Approximately 80 scored questions
Exam Format:Multiple-choice multiple select, Multiple-choice single select
Exam Duration:120 minutes
Passing Score:75%
Recommended Training:Apple Training Resources
Apple Device Support Training Course
Exam Registration:Apple Certification Exams Portal
Apple Training and Certification
Sample Questions:Apple Apple-Device-Support Sample Questions
Exam Way:Online proctored (Pearson VUE OnVUE) or authorized test center
Pre Condition:No formal prerequisites required; basic familiarity with Apple devices recommended
Official Syllabus URL:https://training.apple.com

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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 2
  • Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 3
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 4
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 5
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 6
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 7
  • Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 8
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 9
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.

Apple Device Support Exam Sample Questions (Q51-Q56):

NEW QUESTION # 51
You have two compatible Apple devices in close proximity and want to use Instant Hot-spot. Which two are additional requirements to use Instant Hot-spot? (Select two.)

Answer: B,E

Explanation:
Instant Hotspot needs:
* A:Same Apple Account for seamless recognition.
* B:Wi-Fi and Bluetooth enabled for connectivity.
* Option C: Mobile provider isn't relevant.
* Option D: IPv6 isn't a requirement.
* Option E: Different accounts break Continuity.References: Apple Support - "Use Instant Hotspot" (support.apple.com/HT204023).


NEW QUESTION # 52
What should you do before you use safe mode?

Answer: C

Explanation:
Before Safe Mode (Shift at startup), disconnect peripherals to isolate software issues from hardware interference.
* Option A: Diagnostics is separate.
* Option B: Network isn't required to disconnect.
* Option C: Disk Utility isn't a prerequisite.
References: Apple Support - " Use Safe Mode " (support.apple.com/HT201262).


NEW QUESTION # 53
What does your Mac use to broadcast its location information after you turn on Find My when it ' s offline or in sleep mode?

Answer: A

Explanation:
Your Mac uses Bluetooth to broadcast its location information after you turn on Find My when it's offline or in sleep mode. This is part of the Find My network, which is an encrypted, anonymous network of hundreds of millions of Apple devices that can help you locate your device, even when it's offline 1 . When your Mac is offline or in sleep mode, it sends out a secure Bluetooth signal that can be detected by other Apple devices nearby. These devices relay the location of your Mac to iCloud so you can view it in the Find My app 2
. The other options, Ultra Wideband (UWB), Emergency SOS, and Wi-Fi, are not used by your Mac to broadcast its location information in this scenario. References : 1 About the Find My network - Apple Support 2 Locate a device in Find My on Mac - Apple Support


NEW QUESTION # 54
Select two.
What methods can you use to lock notes in the Notes app?

Answer: B,D


NEW QUESTION # 55
Where in Recovery app > Recovery Log can you set the view to display only error messages?

Answer: A

Explanation:
In macOS Recovery's Recovery app log, Detail Level filters messages (e.g., to show only errors), refining the view for troubleshooting.
* Option A: Message Type isn't a filter here.
* Option C: Log Type isn't an option.
* Option D: Filter Level isn't a term used.
References: Apple Support - " Use macOS Recovery " (support.apple.com/HT201314).


NEW QUESTION # 56
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