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| Section | Weight | Objectives |
|---|---|---|
| Store Execution Configuration | 12% | - Configuration of Store Survey and Feedback - Configuration of Assortment Monitoring - Configuration of Planogram Compliance - Configuration of Store Execution Process |
| Visit Planning | 23% | - Territory Management - Visit Plan and Visit Plan Targets - Visit Planning Process - Visit Schedule and Frequency |
| Store Execution | 15% | - Store Execution Process - Assortment Monitoring - Store Survey and Feedback - Planogram Compliance |
| Visit Planning and Execution Configuration | 15% | - Configuration of Order Capture and Order Submission - Configuration of Visit Tasks and Task Types - Configuration of Inventory Checks and Product Listings - Configuration of Visit Plans and Visit Plan Targets - Configuration of Promotion Checks and Promotion Details - Configuration of Photo Capture and Survey |
| Admin and Configuration | 12% | - Reports and Dashboards - Consumer Goods Cloud Data Model - Mobile Configuration - User Setup and Permissions |
| Visit Execution | 23% | - Promotion Check and Promotion Details - Inventory Check and Product Listing - Visit Execution Process - Visit Tasks and Task Types - Order Capture and Order Submission - Photo Capture and Survey |
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NEW QUESTION # 38
A consultant for Northern Trail Outfitters (NTO) company advises NTO to leverage Visit Recommendations for the field team. Which build option ensures the strategy is scalable to meet the requirements of NTO?
Answer: B
Explanation:
Flow Builder is a scalable and flexible tool for building visit recommendation strategies, allowing for customization and adaptation to meet NTO's specific needs.
NEW QUESTION # 39
Which two standard fields on the Retail Store KPI object are required when doing an inventory check?
Answer: D,E
Explanation:
In Retail Store KPIs, you can define the assessment indicator definition that must be captured for a store group. Because the assessment indicator definition is associated with assessment task definition and store groups to stores, Retail Store KPIs are the link between a store and the tasks to be performed at a store. You can also define the expected values of an assessment indicator definition in Retail Store KPIs
NEW QUESTION # 40
Northern Trail Outfitters wishes to use Tableau CRM as part of their Consumer Goods Cloud rollout. What data is required to support successful creation of the app?
Answer: B
Explanation:
CRM Analytics for Agentforce Consumer Goods requires a minimum set of records before the Analytics for Consumer Goods app can be successfully created. Salesforce identifies the required data objects as Account, RetailStore, Visit, RetailVisitKpi, and Product2. An Order record is additionally required when the organization wants to include both Retail Execution and sales data.
The Retail Visit KPI requirement is particularly important because Retail Visit KPI records contain actual information captured during visits against the Assessment Indicator Definitions and targets configured for Retail Execution. These records provide the analytics layer with visit-level compliance and performance measurements that can be used in dashboards for store performance, product performance, territory analysis, and other Retail Execution insights.
Retail Visit KPI records are generated as part of the assessment-task process based on the underlying Retail Store KPI configuration. Salesforce therefore requires at least one RetailVisitKpi record in the organization when validating the data prerequisites for the CRM Analytics application.
The analytics setup process validates these minimum data requirements and displays a message when required records are missing.
Study Guide Topics:Analytics - > CRM Analytics for Agentforce Consumer Goods - > Data Requirements - > Retail Visit KPI - > Retail Execution Analytics
NEW QUESTION # 41
ABC Telecom has a requirement to allow their customers to upgrade or downgrade plans from an unlimited plan to a limited plan or from two play packs to three play packs and vice versa.
Which three are key offerings provided by the change of plan feature in Communications Cloud?
Answer: C,D,E
Explanation:
The "Change of Plan" feature in Salesforce Communications Cloud (often accessed via Digital Commerce APIs or the Cart) is designed to handle the complex logic of modifying an existing customer's service portfolio. The three key offerings/capabilities are:
Supported by Digital Commerce APIs (A): Salesforce provides specific Digital Commerce (DC) APIs (e.g., getChangeOfPlanOffers or generateChangeOfPlan) that allow this complex logic to be exposed on self-service portals. This enables customers to view eligible upgrade/downgrade paths and execute the change without agent assistance, calculating pro-rated costs in real-time.
Moving to/out from the bundled offer (B): The feature is sophisticated enough to handle structural changes in the product hierarchy. It can take a standalone asset and move it into a bundle (e.g., moving a standalone internet line into a "Triple Play" bundle) or unbundle a service, maintaining the integrity of the commercial and technical data throughout the transition.
Service Continuity (E): A critical requirement in Telecom is that the "Change of Plan" (Commercial Change) does not accidentally disconnect the underlying technical service (Technical Change) unless intended. The Change of Plan feature ensures Service Continuity by preserving the link to the existing Technical Products (RFS) and Assets, ensuring that a customer upgrading their billing plan doesn't suffer a service outage during the provisioning process.
Why C and D are incorrect:
D (Customers can choose from all plans...): This is incorrect. The Change of Plan feature specifically uses Eligibility and Context Rules to filter the catalog. A customer on a Fiber plan cannot "choose" a legacy Copper plan if rules forbid it. They only see eligible target paths, not all plans.
C (History...): While Salesforce tracks field history and asset history, "Traceability" is a platform characteristic, whereas Service Continuity and Bundle manipulation are specific functional offerings of the Change of Plan logic engine.
NEW QUESTION # 42
Universal Containers is using Communications Cloud for their B2B use cases. They have an integration with a legacy stack that will handle network provisioning and billing. As part of their Order Management process they have to send the customer data to the legacy app, which in turn provisions billing.
What should a Consultant recommend to make this callout easier to configure, easier to maintain, and performant?
Answer: D
Explanation:
In Communications Cloud, integrations performed during Order Management-especially callouts for provisioning, billing, and customer synchronization-should use the Order object as the primary integration payload source. Salesforce's public Order Management design principles specify that customer data required for external provisioning should be modeled directly on the Order when the data is stable, required frequently, and does not belong to technical products.
This approach offers:
Simple configuration (fields on Order object rather than product attributes) High maintainability, because administrators can adjust mappings without changing product models or decomposition rules Performance efficiency, as Order-based callouts do not require deep decomposition navigation or attribute inheritance logic Clear separation of commercial vs. technical data, one of the core EPC principles Options C and D introduce unnecessary complexity. Customer data does not belong on Technical Products (C) nor should it be modeled as multi-picklist cart attributes (D), as these degrade performance and complicate decomposition. A custom adapter (A) adds code and contradicts Salesforce's declarative-first approach.
NEW QUESTION # 43
......
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