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Salesforce Plat-UX-101 Exam Syllabus Topics:

SectionWeightObjectives
Design System Implementation20%- Leverage SLDS and design standards
  • 1. Maintain consistency and branding
  • 2. Use SLDS components and tokens
  • 3. Adapt designs for mobile and different devices
Human-Centered Design12%- Apply design thinking and human-centered principles
  • 1. Design for accessibility and inclusivity
  • 2. Align design with Salesforce best practices
  • 3. Define problem statements and design principles
Declarative Design27%- Design using Salesforce declarative tools
  • 1. Design navigation and information architecture
  • 2. Optimize page layouts, record types, and views
  • 3. Apply Salesforce Lightning Design System (SLDS)
  • 4. Use Lightning App Builder and Flow for user experience
Strategy and Governance17%- Define UX strategy and governance
  • 1. Establish design guidelines and standards
  • 2. Plan UX roadmap and adoption
  • 3. Collaborate with stakeholders and teams
Testing11%- Validate and test designs
  • 1. Gather feedback and iterate designs
  • 2. Measure design success and adoption
  • 3. Conduct usability testing and heuristic evaluation
Discovery13%- Gather user requirements and plan design strategy
  • 1. Apply user research methods
  • 2. Identify user personas and their workflows
  • 3. Translate business needs into user-centered goals

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Salesforce Certified Platform User Experience Designer Sample Questions (Q12-Q17):

NEW QUESTION # 12
What would it mean for the user when designing perceivable content?

Answer: B

Explanation:
The correct answer is C. The content should be presented in a way that can be convertible between different formats, as explicitly stated in the study guide.
"Perceivable" is one of the accessibility concepts tested throughout the UX Designer material. Within this question's framing, information must not be locked into only one sensory presentation. Users should be able to access the underlying content through forms that can support different ways of perceiving it.
Option A limits content exclusively to a visual format, which would create barriers for users who cannot rely on visual presentation.
Option B creates the opposite problem by limiting the content exclusively to audio.
Option C reflects the study guide's expectation that content should be capable of being represented or converted between formats. The underlying goal is to prevent important information from being available only through one mode.
This question therefore reinforces the accessibility principle that interface content should be designed so that different users and technologies can obtain equivalent information even when they do not consume it through the same presentation mechanism.
Study Guide reference/topics: Perceivable content, accessibility, alternative formats, WCAG concepts, UX Fundamentals.


NEW QUESTION # 13
Which two consideration should be made when conducting a Consequence Scanning workshop?
Choose 2 answers

Answer: B,C

Explanation:
Consequence Scanning is a workshop method that helps teams to identify and mitigate the potential positive and negative impacts of their products or services on users, society, and the environment. When conducting a Consequence Scanning workshop, two important considerations are:
Consider design ramifications to prevent misuse and protect communities: This means that teams should think beyond the intended use cases and benefits of their products or services, and also consider the possible unintended or harmful consequences that may arise from their design choices. For example, teams should ask themselves how their products or services could be misused, abused, or exploited by malicious actors, or how they could affect vulnerable or marginalized groups, or how they could contribute to environmental or social issues. By considering these design ramifications, teams can proactively address and mitigate the ethical risks and challenges that may emerge from their products or services, and protect the well-being and interests of their users and communities.
Bring together a cross-function group with varied experiences: This means that teams should involve diverse and relevant stakeholders in the Consequence Scanning workshop, such as product managers, designers, developers, researchers, testers, marketers, legal experts, ethicists, users, or representatives from affected communities. By bringing together a cross-function group with varied experiences, perspectives, and backgrounds, teams can gain a more holistic and comprehensive understanding of the potential impacts of their products or services, and avoid blind spots, biases, or assumptions that may limit their vision or judgment. A cross-function group can also foster more creative and collaborative problem-solving, and generate more inclusive and responsible solutions.
How To Run a Consequence Scanning Workshop
Consequence scanning: How to mitigate risks in your service
Incorporate Ethics by Design Concepts


NEW QUESTION # 14
A UX Designer is creating a customer support site in Experience Builder that will be internationalized across 12 different countries.
Which two design considerations should be made when planning for this site?

Answer: A,D

Explanation:
The two design considerations that should be made when creating a customer support site in Experience Builder that will be internationalized across 12 different countries are:
Countries may read text in a different direction (right to left vs. left to right) and layouts will need to be adjusted. This is because some languages, such as Arabic and Hebrew, are written from right to left, while others, such as English and French, are written from left to right. This affects not only the text alignment, but also the placement of UI elements, such as buttons, menus, icons, and images. To accommodate different reading directions, the site should use a flexible layout that can be mirrored or flipped based on the language setting.This also follows the principle of designing for accessibility and inclusion, which is one of the learning objectives for the Salesforce User Experience Designer certification12 Colors may have different cultural meanings in different countries, changing the intent of UI elements. This is because colors can convey different emotions, associations, and messages depending on the cultural context. For example, red can mean danger, passion, or luck, depending on the country. Therefore, the site should use colors that are appropriate and respectful for the target audience, and avoid colors that may be offensive or misleading.This also follows the principle of designing for the user's context and environment, which is another learning objective for the Salesforce User Experience Designer certification34
1: https://trailhead.salesforce.com/en/content/learn/modules/ux-designer-certification-prep/design-for-accessibility-and-inclusion
2: https://trailhead.salesforce.com/en/content/learn/modules/ux-designer-certification-prep/design-for-the-users-context-and-environment
3: https://www.w3.org/International/questions/qa-scripts
4: https://www.shutterstock.com/blog/color-symbolism-and-meanings-around-the-world


NEW QUESTION # 15
Cloud Kicks wants its users to know when a new feature is enabled or available with a short video explaining the new feature.
What should be recommended?

Answer: B

Explanation:
To let its users know when a new feature is enabled or available with a short video explaining the new feature, the recommended solution is to use a docked prompt using In-App Guidance. In-App Guidance is a feature that allows the designer to create prompts and walkthroughs that guide users through new or complex tasks in Salesforce. A docked prompt is a type of prompt that appears at the bottom of the screen and can contain text, images, or videos. A docked prompt can be used to announce a new feature and provide a short video tutorial on how to use it. The designer can also set the conditions for when and how often the prompt should appear, and track the user engagement with the prompt.: In-App Guidance | Salesforce Help : UX Designer Certification Prep: Designing with In-App Guidance | Trailhead


NEW QUESTION # 16
Cloud kicks has identified that its users are having difficulty figuring out where to look on a web page due to the number of design elements.
Which threeconsiderations should be made to improve the visual hierarchy of the page?
Choose 3 answers

Answer: A,B,D

Explanation:
The three considerations that should be made to improve the visual hierarchy of the page are:
Grouping proximity and common regions. This principle states that elements that are close together or share a common boundary are perceived as belonging to the same group. This helps to create a sense of order and organization on the page and reduce the visual clutter.
Scale using relative size to signal importance. This principle states that elements that are larger are perceived as more important or prominent than elements that are smaller. This helps to create a contrast and focus on the page and guide the user's attention to the most relevant information.
Color and contrast, saturation between the elements. This principle states that elements that have different colors or contrast levels are perceived as distinct or separate from each other. This helps to create a variety and interest on the page and highlight the differences or similarities between the elements.


NEW QUESTION # 17
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