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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand how the ITIL guiding principles can help an organization adopt and adapt service management- Optimize and automate
- Focus on value
- Collaborate and promote visibility
- Progress iteratively with feedback
- Start where you are
- Keep it simple and practical
- Think and work holistically
Topic 2: Understand the four dimensions of service management- Organizations and People
- Information and Technology
- Value Streams and Processes
- Partners and Suppliers
Topic 3: Understand the purpose and components of the ITIL service value system- Governance
- Practices
- Continual Improvement
- Guiding Principles
- Service Value Chain
Topic 4: Understand the key concepts of service management- Describe the key concepts of creating value with services
- Recall the definition of service, utility, warranty, customer, user, service management, sponsor
Topic 5: Know the purpose and key terms of 15 ITIL practices- Service Level Management
- Continual Improvement
- Service Request Management
- Change Control
- Service Desk
- IT Asset Management
- Information Security Management
- Release Management
- Service Configuration Management
- Monitoring and Event Management
- Deployment Management
- Supplier Management
- Problem Management
- Incident Management
- Relationship Management
Topic 6: Understand the activities of the service value chain- Engage
- Improve
- Obtain/Build
- Plan
- Deliver & Support
- Design & Transition

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EXIN ITIL 4 Foundation Sample Questions (Q293-Q298):

NEW QUESTION # 293
Which two practices interact the MOST with the service desk practice?

Answer: D


NEW QUESTION # 294
What is typically needed to assign complex incidents to support groups?

Answer: A

Explanation:
Explanation/Reference:


NEW QUESTION # 295
Which practice ensures that service actions, that are a normal part of service delivery, are effectively handled?

Answer: B


NEW QUESTION # 296
Which statement about the 'service request management' practice is CORRECT?

Answer: C


NEW QUESTION # 297
What do customers NOT have ownership of when receiving value from services?

Answer: D


NEW QUESTION # 298
......

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