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| Section | Weight | Objectives |
|---|---|---|
| Reports & Dashboards | 15% | - Data analysis and sharing - Report types, creation and interpretation - Dashboard components and visualization |
| Data Model | 25% | - Data visibility and access controls - Data integrity tools and validation - Core standard objects and relationships |
| Navigation | 28% | - Platform structure and navigation features - Locating information and customization areas - User interface and experience basics |
| Salesforce Ecosystem | 32% | - Roles, career paths and business use cases - Learning resources and skill development - Salesforce Customer 360 and product offerings |
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NEW QUESTION # 102
How can a report of all Accounts with Opportunities be created?
Answer: B
Explanation:
Using the Accounts with Opportunities report type is the best way to create a report of all Accounts with Opportunities. A report type defines the set of records and fields available to a report based on the relationships between a primary object and its related objects. The Accounts with Opportunities report type includes accounts that have at least one related opportunity, and allows fields from both objects to be displayed in the report. Using the Accounts report type would not work, because it would include accounts that do not have any related opportunities. Using the Opportunities report type would not work, because it would not include account fields in the report.
NEW QUESTION # 103
Get Cloudy Consulting (GCC) currently supports its customers via calls and emails. GCC wants to meet the needs of digitally savvy customers by offering support via web chat as well as SMS, Facebook Messenger, and WhatsApp.
Which Salesforce product should meet this need?
Answer: C
Explanation:
Service Cloud is the Salesforce product that should meet the need of Get Cloudy Consulting to offer support via web chat and other digital channels. Service Cloud is a cloud-based customer service platform that allows agents to deliver fast and personalized service across multiple channels, such as phone, email, web, social media, and messaging apps. Service Cloud also provides tools for case management, knowledge base, self- service, and analytics.
NEW QUESTION # 104
A Salesforce associate is asked to review all the objects within their company's instance. They also need to identify which are custom objects.
Where should the associate go to see this information?
Answer: B
Explanation:
The Object Manager is where the associate should go to see the information about all the objects within their company's instance and identify which are custom objects. The Object Manager allows the user to view and manage the metadata of standard and custom objects in Salesforce, such as fields, page layouts, record types, buttons, and actions. The Object Manager can be accessed by clicking the Setup icon in the header, then clicking Object Manager. The custom objects are indicated by a blue icon with a white asterisk, while the standard objects are indicated by a gray icon with a white letter. The App Launcher is where the user can access all the apps and objects in Salesforce, such as Sales, Service, Marketing, and so on. The App Launcher does not show the information about the objects, such as fields, page layouts, or record types. The Global Search is where the user can search for records across multiple objects and fields using keywords or phrases.
The Global Search does not show the information about the objects, but only the records that match the search criteria.
NEW QUESTION # 105
When a sales rep needs to give an additional discount for an opportunity, a manager needs to review and authorize the discount request.
What should be used to lock the record before a decision is made?
Answer: A
Explanation:
An approval process is a workflow that defines the steps and criteria for approving a record. It can be used to lock the record before a decision is made, and send email alerts and tasks to the approvers.
NEW QUESTION # 106
A sales manager at Get Cloudy Consulting wants a report that shows their top-selling product families by quantity.
Answer: A
Explanation:
The steps that the sales manager should follow to create a report that shows their top-selling product families by quantity are:
* Group by product family > Filter to show only Closed Won opportunities > Sum the total number sold These steps will allow the sales manager to see how many products from each product family were sold in the closed opportunities, and compare the performance of different product families.
NEW QUESTION # 107
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