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| Section | Weight | Objectives |
|---|---|---|
| Visual Design | 11% | - Applying Salesforce Lightning Design System (SLDS) - Designing responsive and mobile-friendly interfaces |
| Configuration and Customization | 10% | - Configuring Lightning pages and apps for optimal UX - Understanding declarative customization options for UX |
| Interaction Design | 14% | - Defining user flows and interactions - Creating wireframes and prototypes - Designing effective page layouts |
| Salesforce Lightning Design System | 13% | - Identifying the purpose and resources of SLDS - Applying SLDS components and patterns |
| Testing | 11% | - Planning and conducting usability testing - Analyzing testing results and making recommendations |
| Information Architecture | 12% | - Designing site maps and navigation structures - Creating effective labeling and categorization systems |
| UX Fundamentals | 16% | - Describing the user-centered design process - Identifying user interface design principles - Understanding accessibility standards and guidelines |
| Discovery | 13% | - Analyzing existing user experiences and identifying gaps - Identifying customer experience objectives and goals - Determining business needs and user needs |
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NEW QUESTION # 117
A developer is creating a Lightning Web Component (LWC) and wants to make sure the visual experience is consistent with Cloud Kicks' branding. The developer asks their UX Designer about the Salesforce Lightning Design System (SLDS) stylinghooks.
How should the designer describe them?
Answer: B
Explanation:
Styling hooks are CSS custom properties that allow developers to customize the appearance of base and custom components in a consistent and supported way. They work with web components and shadow DOM, which provide encapsulation and modularity for LWC. Styling hooks use the--sldsnamespace and follow a naming convention that reflects the component, category, property, attribute, and state of the element being styled. For example,--slds-c-button-brand-color-background-hoveris a styling hook for the button component, brand category, color background property, and hover state. Styling hooks can be declared in the CSS file of the LWC or in a global CSS file that affects all components on the page. Styling hooks are not standard CSS properties, but custom ones that are defined by SLDS and applied to the components using thevar()function.Reference:
Styling Hooks - Lightning Design System
SLDS Styling Hooks | Lightning Web Components Developer Guide | Salesforce Developers
-dxp Styling Hooks | LWR Sites for Experience Cloud | Salesforce Developers The Salesforce Lightning Design System (SLDS) styling hooks use standard CSS properties to easily style base and custom components. Salesforce documentation states that "SLDS styling hooks are CSS classes that give you access to the same styling used in the Salesforce Lightning Design System. They make it easy to style base and custom components with the same look and feel" [1].
[1] https://developer.salesforce.com/docs/component-library/documentation/lwc/lwc.use_slds_styling_hooks
NEW QUESTION # 118
A UX Designer wants tobuild on a human-centered design by focusing on more than just an individual person and is considering engaging, connected, and social value-driven solutions.
What is the designer practicing?
Answer: D
Explanation:
Service design is a practice that aims to design and deliver holistic, human-centered, and value-driven solutions that consider the needs and expectations of not only the individual users, but also the stakeholders, the employees, the partners, and the society involved in the service. Service design focuses on more than just the user interface or the user experience, but also on the processes, systems, interactions, touchpoints, and channels that enable the service to be delivered and consumed. Service design can help create engaging, connected, and social value-driven solutions that improve the quality, efficiency, and sustainability of the service .Reference:
User Experience Designer Certification Prep: Module 1: Understand User Experience Design What is Service Design?
Service Design is a design practice that focuses on providing better experiences to users by understanding the context of their needs and how they interact with systems, services, and products. Service Design goes beyond User Experience Design by focusing on more than just individual people, and instead considers the entire ecosystem, including connected and social value-driven solutions. Salesforce provides more information on Service Design here:https://www.salesforce.com/resources/service-design/.
NEW QUESTION # 119
Which two steps should a UX Designer take to create and deliver responsible andtransparent AI technology? Choose 2 answers
Answer: A,B
Explanation:
A UX Designer should take the following steps to create and deliver responsible and transparent AI technology12:
C) Document model cards to clarify intended context and use cases.Model cards are standardized documents that provide essential information about a machine learning model, such as its purpose, performance, limitations, and ethical considerations3.Model cards can help UX Designers to communicate the design choices and trade-offs of their AI systems, and to ensure that they are aligned with the user needs and expectations4.
D) Provide clear explanations of AI predictions or recommendations.Explanations are user-facing descriptions of how and why an AI system produces a certain output, such as a prediction, a recommendation, or a decision5.Explanations can help UX Designers to increase the transparency and trustworthiness of their AI systems, and to empower users to understand, control, and evaluate the AI outcomes6.
C) Document model cards to clarify intended context and use cases.
Model cards are documents that describe the intended use, performance, and limitations of AI models. They help ensure that the AI technology is being used responsibly and transparently, as they provide clear information about the model's context, data, and assumptions. This can help reduce the risk of unintended consequences and build trust with users.
D) Provide clear explanations of AI predictions or recommendations.
Clear explanations of AI predictions or recommendations help build trust with users and increase understanding of how the AI technology works. By providing an understandable explanation of how a prediction or recommendation was made, users can gain a better understanding of the technology and how it is intended to be used. This can also help reduce the risk of unintended consequences and improve accountability.
NEW QUESTION # 120
Which goal would be important in undertaking a Consequence Scanning exercise before launching a new product?
Answer: B
Explanation:
The study guide identifies A. Reframe the product objectives from multiple, diverse perspectives as the correct answer. Consequence Scanning is a responsible-design activity intended to help teams think beyond the immediate intended benefits of a product. Before launch, designers and stakeholders consider how the product could affect different people, communities, systems, and contexts, including outcomes that may not have been part of the original product requirements. Reframing objectives from multiple perspectives is therefore central to the exercise. A design team may initially view a feature primarily through business or technical goals; consequence-oriented analysis broadens the discussion by considering who may be excluded, harmed, disadvantaged, or affected unintentionally. Option B describes a potentially positive result of collaborative work, but improving team well-being is not the principal goal of Consequence Scanning. Option C concerns marketing and public relations rather than responsible product design. Within Human-Centered Design, this technique helps challenge assumptions and exposes downstream implications before they become embedded in a released product. The study-guide answer therefore emphasizes diversity of perspective as a mechanism for improving responsible design decisions.
Study Guide reference/topics: Consequence Scanning, responsible design, diverse perspectives, unintended consequences, Human-Centered Design.
NEW QUESTION # 121
During discovery, a UX Designer finds that most sellers like the idea of using the utility bar for easy access and productivity.
Which three standarduse cases could be recommended for using the utility bar to enhance the user experience? Choose 3 answers
Answer: A,B,E
Explanation:
The utility bar is a fixed footer that gives users quick access to productivity tools, such as notes, history, and recent items. It can be customized for each Lightning app to enhance the user experience and efficiency. Some of the standard use cases for using the utility bar are:
Perform common tasks without navigating away from the page: Users can use the utility bar to perform tasks such as creating notes, logging calls, or sending emails without leaving their current context. This reduces the need for switching tabs or opening new windows, and saves time and clicks.
Access to view a list of records favorited for quick access: Users can use the utility bar to access their favorites, which are records, lists, groups, or other items that they have marked with a star icon for easy access. This allows users to quickly navigate to the items they use most frequently, and organize them in a personalized way.
Access at any time to a customized set of items specific to an app: Users can use the utility bar to access items that are relevant and useful for the app they are using. For example, in the Sales app, users can access the Lightning Dialer, the Assistant, or the Today's Events utility. In the Service app, users can access the Omni-Channel, the Macros, or the Case Timer utility. The utility bar can be configured to show different items for different apps, depending on the user's needs and preferences.
User Experience Designer Certification Prep: Module 5: Design User Interfaces
Lightning App Builder: Utility Bar
NEW QUESTION # 122
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