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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Continual Improvement
Service Value Chain Activities
Key Concepts of Service Management	- Service Value System (SVS) - Guiding Principles - Four Dimensions of Service Management
ITIL Practices	- Technical Management Practices - Service Management Practices - General Management Practices

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最新的 EXIN ITIL ITILFND_V4 免費考試真題 (Q65-Q70):

問題 #65
What are the three phases of 'problem management'?

A. Problem analysis, error identification, incident resolution
B. Problem logging, problem classification, problem resolution
C. Incident management, problem management, change control
D. Problem identification, problem control, error control

答案：D

問題 #66
Which is an activity of 'problem identification'?

A. Establishing potential permanent solutions
B. Establishing problem workarounds
C. Analyzing information from software developers
D. Analyzing the cause of problems

答案：C

問題 #67
What can be used to help determine the impact level of a problem?

A. Configuration management system (CMS)
B. Standard operating procedures (SOP)
C. Statement of requirements (SOR)
D. Definitive media library (DML)

答案：A

問題 #68
Which practice includes management of workarounds and known errors?

A. Problem management
B. Incident management
C. Service configuration management
D. Monitoring and event management

答案：A

問題 #69
What is the purpose of the 'problem management' practice?

A. To align the organization's practices and services with changing business needs through the ongoing identification and improvement of services
B. To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
C. To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors
D. To protect the information needed by the organization to conduct its business

答案：C

問題 #70
......

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