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| Section | Weight | Objectives |
|---|---|---|
| Four Dimensions of Product and Service Management | 17% | - Holistic approach and interdependencies - Partners and Suppliers - Organizations and People - Value Streams and Processes - Information and Technology |
| Digital Product and Service Management Concepts | 18% | - Service relationships: provider, consumer, partners - Key definitions: product, service, value, outcome, cost, risk, utility, warranty - Value co-creation and stakeholder collaboration |
| Product and Service Lifecycle | 17% | - Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire - Iterative and flexible application |
| ITIL Value System | 20% | - Guiding Principles (7 principles and application) - Service Value Chain activities - Management Practices overview - Governance - Continual improvement |
| ITIL Management Practices | 28% | - Service Management Practices
|
Peoplecert ITILFNDv5인증시험은 현재IT인사들 중 아주 인기 잇는 인증시험입니다.Peoplecert ITILFNDv5시험패스는 여러분의 하시는 일과 생활에서 많은 도움을 줄뿐만 아니라 중요한 건 여러분의IT업계에서의 자기만의 자리를 지키실 수 잇습니다.이렇게 좋은 시험이니 많은 분들이 응시하려고 합니다,하지만 패스 율은 아주 낮습니다.
질문 # 83
Which term describes 'what an organization does for its consumers and other stakeholders and why?
정답：D
설명：
An organization's purpose describes what it does for its consumers and other stakeholders and why it exists, so option D is correct. In ITIL, purpose provides the fundamental reason for the organization's existence and connects its activities to value creation. It explains the broader intent behind products, services, and relationships. A value stream is a series of steps used to create and deliver value in a specific context. A value chain is the set of high-level lifecycle activities that enables value through products and services. An operating model shows how the organization arranges its capabilities, workflows, and resources to fulfill its purpose. Purpose is therefore the most foundational concept among these. It defines the "why," while the other concepts describe how value is organized, managed, and delivered in practice.
질문 # 84
Which two practices interact the MOST with the service desk practice?
정답：D
질문 # 85
Which guiding principle emphasizes understanding how all parts of an organization function together as an integrated system?
정답：D
설명：
The guiding principle "Think and work holistically" emphasizes understanding how all parts of an organization function together as an integrated system, recognizing that services and value are created through the interaction of interconnected components rather than isolated activities.
질문 # 86
Which is an approach to software development in which software can be released to production at any time after a decision is made by the team?
정답：B
설명：
Continuous delivery is an approach in which software is built and tested in a way that ensures it is always in a deployable state, allowing it to be released to production at any time once the team makes the decision to do so.
질문 # 87
A team is gathering customer feedback and measuring current service response times to understand its existing performance. Which step of the continual improvement model does this activity represent?
정답：D
설명：
Gathering customer feedback and measuring current service response times is assessing the current state of performance, which corresponds to determining where the organization is now in the continual improvement model.
질문 # 88
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최근 IT 업종에 종사하는 분들이 점점 늘어가는 추세하에 경쟁이 점점 치열해지고 있습니다. IT인증시험은 국제에서 인정받는 효력있는 자격증을 취득하는 과정으로서 널리 알려져 있습니다. KoreaDumps의 Peoplecert인증 ITILFNDv5덤프는IT인증시험의 한 과목인 Peoplecert인증 ITILFNDv5시험에 대비하여 만들어진 시험전 공부자료인데 높은 시험적중율과 친근한 가격으로 많은 사랑을 받고 있습니다.
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