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ITIL 4 Foundation Certification Exam covers the key concepts and principles of ITIL 4, including the four dimensions of service management, the service value system, and the ITIL service lifecycle. It also covers the ITIL practices, including incident management, change management, problem management, service desk, and service level management. ITIL-4-Foundation Exam consists of 40 multiple-choice questions and has a duration of 60 minutes. The passing score is 65% or 26 correct answers out of 40.
ITIL-4-Foundation (ITIL 4 Foundation) Certification Exam is a globally recognized certification program designed to provide participants with an in-depth understanding of IT Service Management (ITSM) and the ITIL framework. ITIL (Information Technology Infrastructure Library) is a set of best practices for ITSM that helps organizations deliver high-quality IT services to their customers.
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ITIL-4-Foundation (ITIL 4 Foundation) Certification Exam is a globally recognized certification for professionals who want to specialize in IT service management (ITSM). ITIL, which stands for Information Technology Infrastructure Library, is a framework that provides guidelines for effective IT service management. The ITIL 4 Foundation certification is the entry-level certification in the ITIL 4 certification scheme, and it covers the basics of ITIL 4 concepts and terminology.
NEW QUESTION # 40
Which TWO are important aspects of the 'service request management' practice?
1. Standardization and automation
2. Providing a variety of channels for access
3. Establishing a shared view of targets
4. Policies for approvals
Answer: B
NEW QUESTION # 41
What type of change is pre-authorized, low risk, relatively common, and follows a procedure or work instruction?
Answer: D
NEW QUESTION # 42
What is the purpose of the 'information security management1 practice?
Answer: D
NEW QUESTION # 43
What type of change is often used for resolving incidents or implementing security patches?
Answer: A
Explanation:
Explanation
A change that must be implemented as soon as possible without strictly following the standard process e.g. to resolve an incident or implement a security patch.
The process for assessment and authorization is expedited to ensure quick implementation, so scheduling and documentation is not a priority.
The change authority may be separate from what is standard or normal practice, typically smaller in number but with greater capacity to expedite approval.
https://www.bmc.com/blogs/itil-change-enablement/
NEW QUESTION # 44
Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?], and the CIs that support them, is available when and where it is needed.
Answer: C
NEW QUESTION # 45
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