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| Section | Weight | Objectives |
|---|---|---|
| Analytics and Reporting | 12% | - Financial Services Cloud reports and dashboards - Key metrics for financial advisors - Custom reporting requirements |
| Implementation and Configuration | 10% | - Best practices for deployment - Setup and configuration basics - Security model considerations |
| Client Management | 15% | - Client lifecycle management - Household management - Client profiling and segmentation - Relationship types and hierarchy |
| Wealth Management Capabilities | 20% | - Financial goals and planning - Performance monitoring - Asset allocation tracking - Investment portfolio management |
| Data Model and Architecture | 18% | - Financial Account and Financial Holding objects - Relationship mapping between accounts and contacts - Individual and Household data model - Custom objects for financial products |
| Banking and Lending Features | 15% | - Account aggregation - Digital lending workflows - Compliance and regulatory considerations |
| Financial Services Cloud Overview | 10% | - Key differentiators from standard Salesforce CRM - Core capabilities of Financial Services Cloud - Use cases for Banking, Wealth Management, and Insurance |
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NEW QUESTION # 85
A consultant is looking to create a guided screen to be used by customer service agents answering the phone to authenticate the caller and positively identify them. The agent will ask the caller to provide their full name and the last four digits of their social security number, which is not stored in Salesforce. The agent will enter the provided information into a form, and upon clicking submit, a web service call is made to an external authentication service to authenticate the caller.
What should the consultant do to fulfill the needed requirements?
Answer: A
Explanation:
A screen flow is a type of flow that guides users through a seriesof screens to complete a task or collect information2. Screen flows can alsointeract with external systems using Apex actions or invocable actions3.
Inthis case, the consultant can create a screen flow that collects the caller's name and social security number from the agent, and then invokes an Apex action or an invocable action that makes a web service call to an external authentication service.
NEW QUESTION # 86
Cumulus Cloud Bank, a major financial services provider, has engaged Salesforce Professional Services to transform its operations with Financial Services Cloud (FSC).
The Addams family are wealth management clients with the following relationships:
The wife and her husband are part of the Addams Household. The wife is the primary member, and together the couple run the Addams Charitable Trust. The wife is also part of the Symonds Household with her father as the primary member.
Which tool should the Salesforce FSC consultant recommend so a wealth manager could make sense of this complex data to provide impeccable service to the Addams family and discover new business opportunities?
Answer: C
Explanation:
Actionable Relationship Center is designed specifically to help Agentforce Financial Services users understand complex relationships among customers, households, businesses, trusts, contacts, and other related entities.
ARC presents these connections through an interactive relationship graph rather than requiring the wealth manager to interpret separate related lists manually. It can connect business accounts, Person Accounts, and Contacts and display relevant relationship information in the graph.
The Addams scenario is an ideal use case. The wealth manager needs to understand the wife ' s membership in the Addams Household, her spouse relationship, their shared connection to the Addams Charitable Trust, and her separate connection to the Symonds Household. ARC can visualize these multi-party relationships through Account Contact Relationship, Account Account Relationship, and Contact Contact Relationship junction objects.
ARC also supports configurable custom relationship graphs, record actions, node display fields, details panels, highlights panels, and preconfigured Financial Services templates.
Tableau and Marketing Cloud Intelligence provide analytics and visualization capabilities but are not designed to present the operational Financial Services relationship graph directly within the advisor workflow.
ARC provides the relationship context needed to understand spheres of influence, recognize connections, and identify potential service or business opportunities.
NEW QUESTION # 87
Cumulus Cloud Bank is asking the consultant to explain some tools available to integrate Salesforce into several of its back-end/core systems. Which three capabilities should a consultant recommend?
Answer: B,C,E
Explanation:
Salesforce provides a layered integration architecture in which MuleSoft, OmniStudio Integration Procedures, and OmniStudio DataRaptors or Data Mappers can work together to connect Agentforce Financial Services with external core systems.
MuleSoft Anypoint Platform provides enterprise integration capabilities for connecting Salesforce with banking platforms, transactional systems, APIs, and other back-end applications. Financial Services integration guidance specifically references MuleSoft for bringing external financial-account and transaction information into Salesforce.
Integration Procedures are server-side OmniStudio processes designed to retrieve, transform, orchestrate, and save data without requiring direct user interaction. They can invoke HTTP endpoints, coordinate multiple actions in one server call, and connect OmniScripts or FlexCards to internal and external sources.
DataRaptors, now referred to as OmniStudio Data Mappers, provide declarative extraction, transformation, and persistence of Salesforce data. They commonly operate inside Integration Procedures and handle data mappings between Salesforce records and the JSON structures required by OmniStudio components.
Data Processing Engine is primarily intended for high-volume transformation and calculation workloads. Data Consumption Framework provides an external-data consumption architecture, but the integration- development capabilities specifically represented here are MuleSoft, Integration Procedures, and DataRaptors or Data Mappers.
NEW QUESTION # 88
Which two statements are true for a Group inFinancial Services Cloud?
Answer: A,D
Explanation:
The following statements are true for a Group in FinancialServices Cloud:
Financial Services Cloud includes a group record type for households, which is a record type that represents a collection of individuals who share financial goals, such as family members or roommates.
A group is a type of account record that people and businesses can be related to through the account contact relationship object, which is a junction object that links an account to a contact or an individual and defines their role or relationship with that account.
NEW QUESTION # 89
Personal Banker Hank Burton is questioning hisReferral Score shown in Salesforce Financial Services Cloud.
When is the Referral Score updated?
Answer: A
Explanation:
The Referral Score is updated when an opportunityassociated with the Referral is Closed Won. The Referral Score is a metric that measures the quality and quantity of referrals that a user creates or receives. The Referral Score is calculated as the number of referrals converted to opportunitiesdivided by the total number of referrals. The Referral Score is displayed in the Referral Summary component on the user's Home page or record page. The Referral Score is updated whenever a referral is converted to an opportunity or an opportunity is closed as won or lost. Verified References: : Salesforce Help Article 2 : Salesforce Help Article 4
NEW QUESTION # 90
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