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| Section | Weight | Objectives |
|---|
| Discovery | 20% | - Stakeholder analysis
- 1. Identify key stakeholders and decision-makers
- 2. Conduct discovery workshops
- Gather requirements
- 1. Identify current workflows and pain points
- 2. Understand business goals and collaboration needs
|
| Governance and Administration | 20% | - Governance framework
- 1. Acceptable use policies
- 2. Channel management policies
- 3. Data governance and compliance
- Workspace administration
- 1. Workspace settings and policies
- 2. Guest access management
- 3. Roles and permissions
|
| Security | 18% | - Slack security and compliance
- 1. Enterprise Key Management (EKM)
- 2. Retention policies and export
- 3. Data Loss Prevention (DLP)
- Authentication and access
- 1. Domain verification and auto-provisioning
- 2. Single Sign-On (SSO) configuration
|
| Channel Strategy | 25% | - Channel architecture design
- 1. Public vs. private channel strategy
- 2. Channel segments and cross-org channels
- 3. Channel naming conventions and organization
- User Groups and permissions
- 1. Default channels and channel management policies
- 2. User Group creation and management
|
| Migration and Change Management | 5% | - Migration planning
- 1. Data migration strategies
- 2. Transition from other platforms
- Adoption and enablement
- 1. Training and change management plans
- 2. Best practices for Slack adoption
|
| Workflows and Integrations | 12% | - Workflow Builder
- 1. Automate routine processes
- 2. Custom workflow templates
- Integrations and apps
- 1. Third-party integrations
- 2. App management and distribution
|
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Salesforce Certified Slack Consultant Sample Questions (Q65-Q70):
NEW QUESTION # 65
In a final meeting for the Slack grid design sign-off, a client expresses concerns about the ease of adaptation for their employees. How should you address this to support the final sign-off?
- A. Recommend a complete redesign of the grid based solely on employee preferences
- B. Advise the client to use external training resources unrelated to Slack for employee adaptation
- C. Propose an incremental rollout plan with training sessions to assist in employee adaptation and gather feedback
- D. Suggest ignoring employee adaptation concerns as they will diminish over time
Answer: C
Explanation:
Addressing concerns about employee adaptation involves proposing an incremental rollout plan complemented with training sessions. This approach eases employees into the new grid design, allowing them to become familiar with it gradually, and provides opportunities to gather feedback and make adjustments if necessary.
NEW QUESTION # 66
Which feature of Slack allows teams to create specific communication channels based on topics or departments?
- A. Workflows
- B. Channels
- C. Direct Messages
- D. Threads
Answer: B
Explanation:
Slack Channels are used to organize conversations around specific topics, teams, or projects, making communication easier and more structured.
NEW QUESTION # 67
What is one possible reason a client would pursue a grid migration?
- A. To migrate one grid instance into another grid instance
- B. To be able to use Slack Connect with external organizations
- C. To enable a common set of policies & settings for all workspaces in a grid
- D. To enable Slack workflows and integrations
Answer: C
Explanation:
The correct answer is B . A major reason for moving to Enterprise Grid is to centralize governance across multiple workspaces. Enterprise Grid allows an organization to manage policies, security controls, identity settings, app governance, and administrative structures at the organization level instead of managing each workspace independently. This becomes important when a company has several Slack workspaces and wants consistent controls, standardized access, centralized compliance, and a unified operating model. Option A is incorrect because Slack Connect is not exclusive to Enterprise Grid; it can be used on paid Slack plans, so it is not the strongest reason for a grid migration. Option C is also not specific to Enterprise Grid because workflows and app integrations are available outside Grid. Option D describes a type of migration scenario, but it is not the core business reason a client would pursue Enterprise Grid. The exam is testing whether the consultant understands the strategic value of Grid: enterprise-scale governance and centralized administration across workspaces.
Reference topic: Delivery and Migration - Enterprise Grid migration rationale, centralized policies, shared settings, multi-workspace governance, and enterprise administration.
NEW QUESTION # 68
Who can accept a Slack migration invitation?
- A. Org Owner and Org Admins
- B. Org Owner, Org Primary Owner and a migrating Workspace Primary Owner
- C. Org Primary Owner, Org Admins and all Workspace Owners
- D. Org Primary Owner and Org Admin
Answer: B
Explanation:
The correct answer is D . A Slack migration invitation requires authority from both the Enterprise Grid side and the migrating workspace side. The Enterprise organization must be represented by an authorized org-level owner, and the migrating workspace must be represented by the Workspace Primary Owner because that person has ultimate ownership authority over the workspace being moved. Option A is too broad because not all Workspace Owners can accept a migration invitation; the migrating workspace's Primary Owner is the critical workspace-side authority. Option B incorrectly includes Org Admin but omits the migrating Workspace Primary Owner. Option C is also incomplete because it does not include the migrating Workspace Primary Owner and overstates the role of Org Admins. Option D correctly reflects the required decision authority: the Enterprise-side owner role and the primary owner of the migrating workspace must be involved.
This protects migration governance by ensuring that a workspace cannot be absorbed into Enterprise Grid without the correct ownership-level approval.
NEW QUESTION # 69
When nearing the completion of a Slack migration, what is an essential final step to ensure a successful transition?
- A. Cease all communication with the client immediately after the migration to encourage independence
- B. Provide comprehensive post-migration support, including troubleshooting, additional training, and feedback collection
- C. Advise the client to independently handle any post-migration issues to build their problem-solving capacity
- D. Remove all data from the old platform immediately after migration
Answer: B
Explanation:
Offering extensive post-migration support is crucial for a successful transition. This includes providing troubleshooting assistance, additional training tailored to the client's needs, and collecting feedback to address any ongoing concerns or challenges. Such support ensures that the client is well-equipped to use Slack effectively and any issues are promptly resolved.
NEW QUESTION # 70
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