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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Health Cloud Objects | 20% | - Explain the key considerations for migrating data into Health Cloud. - Explain the key considerations for implementing custom objects with Health Cloud. - Explain the key considerations for implementing the Health Cloud data model. - Explain the key considerations for creating reports and dashboards in Health Cloud. - Explain the key considerations for implementing person accounts in Health Cloud. - Explain the key considerations for implementing junction objects in Health Cloud. |
| Topic 2: Care Coordination & Management | 30% | - Explain the key considerations for implementing Assessments. - Explain the key considerations for implementing Timeline. - Explain the key considerations for implementing Health Cloud with a junction object model for accounts. - Explain the key considerations for implementing Care Teams. - Explain the key considerations for implementing Today Page. - Explain the key considerations for implementing Patient Lists and Segmentation. - Explain the key considerations for implementing Care Plans. - Explain the key considerations for implementing Health Cloud with a person account model. |
| Topic 3: Analytics, Integration & Deployment | 20% | - Explain the key considerations for deploying Health Cloud. - Explain the key considerations for implementing FHIR. - Explain the key considerations for implementing the Health Cloud API. - Explain the key considerations for implementing Analytics for Health Cloud. - Explain the key considerations for maintaining Health Cloud. |
| Topic 4: Member & Patient Engagement | 20% | - Explain the key considerations for implementing Engagement components. - Explain the key considerations for implementing the Patient Card and Patient Highlight Panel. - Explain the key considerations for implementing Actionable Relationship Center (ARC). - Explain the key considerations for implementing the Home page. |
| Topic 5: Solution Discovery | 10% | - Explain the key considerations for determining how Health Cloud can be optimized. - Explain the key considerations for integrating other Salesforce solutions with Health Cloud. - Explain the key considerations for integrating external systems with Health Cloud. - Explain the considerations for understanding a customer's business model. - Explain the key considerations for determining how Health Cloud can address business problems. |
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질문 # 86
A provider wants to get a comprehensive view of a patient's prescriptions, including history, to improve health outcomes.
Which Health Cloud capability should a consultant leverage to assist the provider?
정답：D
설명：
* Medication Management in Health Cloud enables providers to view all of a patient's prescription history in one place, supporting medication reconciliation and review for better health outcomes.
Extract:
"Use Medication Management to track and review patient prescriptions, past and present, ensuring a comprehensive view of medication history and supporting care team collaboration." (Source: Administer Health Cloud - Medication Management)
* Other options (Intelligent Appointment Management, Virtual Care, Integrated Care Management) do not provide comprehensive medication tracking.
질문 # 87
A payer is implementing Health Cloud and wants to leverage predefined rules for its prior authorization request review process. The payer would like to leverage out-of-the-box Health Cloud functionality to drive speed to value.
Which prebuilt feature should a consultant recommend the payer leverage?
정답：C
설명：
Step 1: Requirement Analysis
The payer wants to use predefined rules for prior authorization request reviews, seeking out-of-the-box Health Cloud functionality for speed to value.
Step 2: Health Cloud Prior Authorization & Rules Engine
The Expression Set Templates in Health Cloud provide a prebuilt, configurable framework to automate and standardize prior authorization request reviews. These templates contain reusable logic and criteria that can be easily tailored and applied to common authorization scenarios.
Extract:
"Use Health Cloud's prebuilt Expression Set Templates to accelerate prior authorization configuration. These templates enable payers to implement standardized review criteria and automate decision logic without building rules from scratch." Administer Health Cloud - Utilization Management and Expression Sets Integration Procedures, FlexCards, and OmniScript Templates are OmniStudio tools for integration, UI, and guided processes, but Expression Set Templates are the feature specifically designed for rules automation in Utilization Management.
질문 # 88
Administrators at Bloomington Caregivers track patients' doctor visits in Health Cloud. The administrators need to send all of their patients' visit information to their Enterprise Resource Planning (ERP) system for a weekly billing cycle.
Which integration pattern should a consultant recommend for this?
정답：A
설명：
The scenario is about sending patients' visit information from Health Cloud to an ERP system on a weekly billing cycle.
This is a scheduled, bulk-data transfer requirement (not real-time, not request/response).
The correct integration pattern here is a batch extract using an ETL tool.
ETL tools (like Informatica, Mulesoft, Talend) are best for handling scheduled bulk data movement between Salesforce and external systems, especially for billing cycles.
The process can be scheduled nightly/weekly to pull visit data and send it to the ERP system.
Why not the others?
A . Fire and Forget with ESB - Used for real-time event-driven messaging (e.g., when an event happens, send a message immediately). Not needed here since the requirement is weekly batch.
C . ERP system to call the FHIR Billing API in Health Cloud - This would make sense if the ERP were pulling billing records via FHIR APIs, but here the need is sending visit data from Salesforce → ERP in bulk.
D . Request and Reply with ESB - Used when an external system calls Salesforce and expects an immediate response. Not applicable for scheduled, large-scale billing exports.
Salesforce Health Cloud Reference:
Salesforce Health Cloud Integration Guide:
"For billing, claims, or other periodic back-office processes, use a batch integration pattern with an ETL tool to extract large volumes of patient and encounter data from Salesforce on a scheduled basis." Salesforce Integration Patterns and Practices Salesforce Health Cloud Data Exchange
질문 # 89
A payer is looking for a solution to recruit, credential, and onboard providers into its network.
Which Health Cloud add-on should help the payer address these requirements?
정답：C
설명：
Step 1: Understanding the Requirement
A payer organization needs to recruit, credential, and onboard providers into its network. This requires features that manage provider information, credentialing processes, onboarding workflows, and network directory maintenance.
Step 2: Official Salesforce Health Cloud Capability
Salesforce Health Cloud offers an add-on called Provider Network Management (PNM) that is specifically designed for payers to recruit, credential, and onboard providers.
Extract:
"Provider Network Management streamlines recruiting, credentialing, onboarding, and network directory maintenance for payers. It provides tools to manage the provider lifecycle from initial recruitment through onboarding and network management." Administer Health Cloud - Provider Network Management Step 3: Review of Options A . Contact Center for Payers: Focused on member and provider service center functionality, not recruiting or credentialing.
B . Utilization Management: Focused on authorization and medical necessity reviews, not onboarding or credentialing.
C . Provider Network Management: Specifically built for recruiting, credentialing, and onboarding providers.
D . Provider Relationship Management: Focuses on relationship management post-onboarding, but not credentialing/onboarding workflows.
Reference:
Provider Network Management in Health Cloud
질문 # 90
Care managers at Bloomington Caregivers call patients after they are discharged from a hospital to ask a series of questions, which the care manager enters into Health Cloud. The patient is then automatically assigned a personalized care plan based on the answers they provided.
Which two capabilities should a consultant leverage together to fulfill this requirement?
Choose 2 answers
정답：A,C
설명：
The scenario involves collecting structured information (series of questions) from patients and automatically assigning a personalized care plan based on their answers.
Step-by-Step Reference:
Salesforce Surveys can be used to gather responses from patients post-discharge.
Extract:
"With Salesforce Surveys, care managers can send and record responses directly within Health Cloud, allowing structured data capture from patients." (Source: Administer Health Cloud - Surveys) Discovery Framework processes responses and triggers automated care plan assignments based on responses.
Extract:
"The Discovery Framework in Health Cloud enables dynamic question flows and recommendations, such as assigning care plans based on patient answers." (Source: Administer Health Cloud - Discovery Framework) Combining these, care managers can capture structured data (Surveys) and drive workflow automation and personalization (Discovery Framework).
질문 # 91
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