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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Customization, Productivity and Analytics	10%	- OTBI reporting and integration basics - Application Composer and extensions - SmartText, hotkeys and audit features
Topic 2: Digital Customer Service (DCS)	20%	- Authentication, profiles and security - DCS architecture and deployment - Themes, templates and page customization
Topic 3: Service Request Management	25%	- SR categories, assignment rules and routing - SR creation, lifecycle and processing - Milestones and action plans - Service catalog and entitlements
Topic 4: Fusion Service Overview and Setup	15%	- Security model, roles and access control - Functional Setup Manager (FSM) usage - Service configuration basics
Topic 5: Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration
Topic 6: Omnichannel Communications	15%	- Email, chat and CTI configuration - Media toolbar and agent notifications - Work routing and queue setup

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q35-Q40):

NEW QUESTION # 35
Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

A. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
B. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
C. In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.
D. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.

Answer: A

NEW QUESTION # 36
Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

A. Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.
B. In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.
C. Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
D. Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.
E. Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.

Answer: B,D,E

NEW QUESTION # 37
Which statement is correct when describing the process of adding assignment rules from Service Setup?

A. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
B. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
C. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.
D. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.

Answer: B

NEW QUESTION # 38
Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

A. Verify that Eligible for Service is selected on the product item.
B. Validate that the product item is active and published.
C. Validate that Allow Duplicate is selected on the product item.
D. Verify that Root Catalog is selected on the product groups.

Answer: B

NEW QUESTION # 39
To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

A. Title
B. Title, Category, Severity, Status
C. Title, Status, Problem Description
D. Title, Category, Severity
E. Title, Status

Answer: B

NEW QUESTION # 40
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