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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Overview:

Certification Vendor:	PeopleCert / AXELOS
Exam Name:	ITIL® 4 Specialist: High-velocity IT Exam
Exam Number:	ITIL-4-Specialist-High-velocity-IT
Exam Format:	Closed Book, Multiple Choice
Available Languages:	Polish, Portuguese (Brazil), Italian, Chinese, English, French, German, Japanese
Passing Score:	70% (28 out of 40)
Real Exam Qty:	40
Exam Price:	$350 - $450 USD
Exam Duration:	90 (113 for non-native English speakers)
Related Certifications:	ITIL 4 Foundation ITIL 4 Specialist: Create, Deliver and Support ITIL 4 Managing Professional ITIL 4 Strategist: Direct, Plan and Improve ITIL 4 Specialist: Drive Stakeholder Value ITIL 4 Specialist: High Velocity IT
Certificate Validity Period:	3 years
Recommended Training:	PeopleCert Official eLearning
Exam Registration:	PeopleCert Official Registration
Sample Questions:	Peoplecert ITIL-4-Specialist-High-velocity-IT Sample Questions
Exam Way:	Online proctored / Onsite, Closed book
Pre Condition:	ITIL 4 Foundation or ITIL v3 certification; completion of accredited training or official e-learning required
Official Syllabus URL:	https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-high-velocity-it-2814

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 2	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 3	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 4	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 5	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.

Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q22-Q27):

NEW QUESTION # 22
A service provider is tracking the likelihood of service failures that could affect the service consumer. What is this a measure of?

A. Availability
B. Priority
C. Impact
D. Risk

Answer: D

NEW QUESTION # 23
Which is CORRECT when considering a transformation to high-velocity IT?

A. Risks can be minimized by making a significant change rather than incremental improvements
B. High-velocity IT focuses on using data to improve the performance of physical devices
C. It is acceptable to take risks which may lead to competitive advantage
D. The impact on the culture of the organization does not need to be considered

Answer: C

NEW QUESTION # 24
The service desk procedure for printer incidents is to verify that this is a hardware fault, and then contact a supplier. The supplier has a contract to repair or replace faulty printers within two days. A user contacts the service desk to say that their printer is broken, and they urgently need a printout of a contract or a significant sale will be lost.
What should the service desk agent do?

A. Log a call with the supplier, but also arrange for the contract to be printed at another printer and delivered to the user
B. Replace the printer with a backup unit temporarily
C. Escalate the issue to the IT manager for a decision
D. Advise the user to wait for the supplier to resolve the issue

Answer: A

NEW QUESTION # 25
Which joint activity performed by a service provider and service consumer ensures continual value co-creation?

A. Service relationship management
B. Service offering
C. Service provision
D. Service consumption

Answer: A

NEW QUESTION # 26
An organization wants to introduce a new service. There are many teams that will contribute to the design, development and transition of the service.
Which approach should the organization follow when creating a value stream for this new service?

A. Create one value stream for the entire project, to enable an end-to-end, holistic vision of the service
B. Create separate value streams for practices, people, tools and suppliers, to ensure that the 'four dimensions' are considered equally
C. Create separate value streams for every project phase, to ensure that each milestone is achieved using agile techniques
D. Create one value stream for each team, to allow the teams to focus on their different objectives

Answer: A

NEW QUESTION # 27
......

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