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| Section | Objectives |
|---|---|
| Topic 1: What is Business Analysis | - Business change lifecycle overview - Role and purpose of business analysis |
| Topic 2: Strategy Analysis | - Understanding business context - Identifying business needs and drivers |
| Topic 3: Requirements Engineering | - Requirements elicitation and documentation - Requirements validation and management |
| Topic 4: Stakeholder Analysis and Management | - Stakeholder identification and classification - Engagement and communication planning |
| Topic 5: Modelling and Analysis Techniques | - Process modelling and diagrams - Business and data modelling basics |
| Topic 6: Competencies of a Business Analyst | - Professional behaviours and ethics - Analytical and communication skills |
| Topic 7: Delivering the Business Solution | - Solution evaluation and acceptance - Benefits realisation overview |
| Topic 8: Investigation Techniques | - Data gathering methods (interviews, workshops, observation) - Document and data analysis |
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질문 # 49
When running workshops it is useful to have someone with a role that includes specific responsibility for keeping attendees focused on achieving the objective of the workshop.
Which of the following terms describes this role?
정답：A
질문 # 50
What is the PRIMARY purpose of a benefits plan?
정답：D
설명：
A benefits plan outlines how the anticipated benefits of a project or change initiative will be achieved, tracked, and managed. Its primary purpose is to ensure that benefits are realized as planned.
Key Considerations:
Tracking Changes to Requirements: A benefits plan focuses on benefits realization, not changes to requirements.
Quantifying Intangible Benefits: While intangible benefits may be included, the primary focus is on managing all benefits, tangible and intangible.
Tracking and Managing Benefits Realisation: The benefits plan provides a structured approach to monitor progress and ensure benefits are delivered.
Publishing to Shareholders: While stakeholders may review the plan, its primary purpose is internal management, not external communication.
Evaluation of Each Option:
A . It provides a firm basis for tracking the benefits of making changes to requirements:
The benefits plan focuses on overall benefits realization, not specifically on changes to requirements.
Conclusion: This is not correct .
B . It quantifies intangible benefits that could not be quantified when the business case was presented:
While intangible benefits may be included, this is not the primary purpose of the plan.
Conclusion: This is not correct .
C . It provides a firm basis for tracking the business benefits and managing their realisation:
This accurately describes the primary purpose of a benefits plan.
Conclusion: This is correct .
D . It is published to shareholders to show that their investment made will result in tangible benefits for the organisation:
The benefits plan is primarily for internal use, not external reporting.
Conclusion: This is not correct .
Final Recommendation:
The primary purpose of a benefits plan is:
C . It provides a firm basis for tracking the business benefits and managing their realisation.
질문 # 51
John has been working on a business case for opening up the overseas market to new products He has been asked to document the risks What SHOULD he do to ensure they are appropriately recorded? Select the TWO that apply
정답：A,D
설명：
When documenting risks in a business case, it is essential to follow structured processes to ensure risks are appropriately identified, analyzed, and managed. Let's evaluate each option again based on best practices outlined in the BCS Business Analysis Framework and other methodologies:
Key Considerations:
Risk Documentation: Risks must be recorded systematically to ensure they are visible, actionable, and traceable.
Ownership of Risks: Assigning ownership ensures accountability and clarity about who is responsible for monitoring and mitigating each risk.
Risk Management Lifecycle: The process typically involves identification, documentation, assessment, ownership assignment, and response planning.
Evaluation of Each Option:
A . Create a RAID log
A RAID log (Risks, Assumptions, Issues, and Dependencies) is a widely used tool in business analysis and project management for capturing and managing risks systematically.
It provides a centralized repository for tracking risks, assumptions, issues, and dependencies, ensuring that risks are documented comprehensively and transparently.
This aligns with best practices for risk management and is a critical first step in ensuring risks are appropriately recorded.
Conclusion: This is a must-do action.
B . Document the source of each risk
While documenting the source of each risk can provide valuable context, it is not a mandatory or primary step in the initial documentation phase.
Sources of risks are often identified during risk analysis or root cause analysis, which occurs after risks have been recorded.
Although useful, this step is secondary to creating a RAID log and assigning ownership.
Conclusion: This is not the most critical action at this stage.
C . Identify an owner for each risk
Assigning ownership for each risk is a fundamental part of risk management. Without clear ownership, risks may remain unmonitored or unaddressed.
Ownership ensures accountability and helps streamline communication and decision-making regarding risk mitigation strategies.
According to the BCS Business Analysis Framework , identifying risk owners is a key responsibility during the risk documentation process.
Conclusion: This is a must-do action.
D . Provide justification for each countermeasure identified
Justifying countermeasures is part of the risk response planning phase, which occurs after risks have been documented, assessed, and prioritized.
At this stage, John's focus should be on identifying and recording risks, not on evaluating or justifying solutions.
Conclusion: This is not relevant at the documentation stage.
E . Impact assessment of each countermeasure identified
Similar to option D, impact assessments for countermeasures are conducted during the risk response planning phase, not during the initial documentation phase.
This step is premature and does not align with the immediate need to document risks.
Conclusion: This is not relevant at the documentation stage.
Final Recommendation:
Based on the BCS Business Analysis Framework and industry best practices, the two most appropriate actions for John are:
Create a RAID log (to systematically document risks).
Identify an owner for each risk (to ensure accountability and clarity).
These steps ensure that risks are appropriately recorded and managed, laying the foundation for effective risk management.
질문 # 52
What is the relationship between critical success factors (CSFs) and key performance indicators (KPIs)?
정답：B
설명：
Critical success factors define the areas where an organisation must perform well to achieve its objectives. They are broad success areas, such as improving customer service, reducing operating costs, increasing market share, or improving product quality. Key performance indicators are measurable values used to monitor whether those success factors are being achieved. Therefore, KPIs track progress against CSFs. CSFs are not sub-targets within KPIs; the relationship works the other way around. KPIs also are not measured by CSFs because CSFs are qualitative success areas, while KPIs are measurable indicators. For example, if a CSF is "provide excellent customer service," relevant KPIs might include complaint numbers, customer satisfaction scores, repeat customer percentage, or response times. This makes option C the correct relationship.
질문 # 53
Which stakeholder category monitors whether proposed changes are within the rules that they enforce?
정답：B
설명：
Regulators are stakeholders who define, monitor, or enforce rules, standards, legislation, and compliance obligations that affect an organisation. In business analysis, regulators may influence what changes are possible, acceptable, or mandatory. For example, financial, data protection, safety, or industry regulators may require proposed changes to comply with legal or professional standards.
Partners may collaborate with the organisation, but they do not normally enforce rules. Managers control internal resources and operations, but they are not the external rule-enforcing stakeholder category. Owners have financial or strategic interest in the organisation, but they do not normally monitor regulatory compliance unless they also hold a governance role. Since the question asks who monitors whether proposed changes fall within enforced rules, the correct stakeholder category is Regulators.
질문 # 54
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