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| Section | Objectives |
|---|---|
| Topic 1: Hybrid Collaboration Services | - Hybrid services integration
|
| Topic 2: SIP and PSTN Connectivity | - SIP trunking design and troubleshooting
|
| Topic 3: Security and Troubleshooting | - Secure collaboration deployment
|
| Topic 4: Edge and Expressway Deployment | - Cisco Expressway configuration
|
| Topic 5: Cloud Collaboration Architecture | - Cisco Webex cloud services overview
|
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NEW QUESTION # 22
The Cisco Webex Contact Center manager asks for a report that summarizes this information from the previous week:
List of each call -
Caller's number -
Queue and queue duration -
Final agent -
Drag and drop the fields from the left onto the corresponding categories on the right that are needed to create this report. Not all options are used.
Answer:
Explanation:
Explanation:
Repository: Customer Session Record.
Segment Data: Contact Start Timestamp and Queue Duration.
Profile Variable: ANI, Agent Login, and Final Queue Name.
The report needs one row for each call, the caller's number, queue timing, and final agent. Cisco Analyzer separates data into repositories and data classes. Customer Session Record is the proper repository because it represents the end-to-end customer contact session and contains the contact session identifier needed for a list of calls. Contact Start Timestamp and Queue Duration are segment-level metrics that describe when the contact began and how long it waited in the queue. ANI, Agent Login, and Final Queue Name are profile or reporting variables that identify the caller's number, the final handling agent, and the queue outcome. Burn Index, abandoned service-level count, and idle code fields are not part of this requested report. Agent Activity Record would be appropriate for agent state history, but this report is customer-contact centered. Customer Activity Record is useful for detailed contact activities, but the drag-and-drop target asks for the repository and field groupings shown. Reference: Cisco Help, Cisco Webex Contact Center Analyzer User Guide; Webex Contact Center Analyzer Stock Reports.
NEW QUESTION # 23
A Webex Contact Center engineer is investigating an issue with outgoing email failures from a specific service in Webex Connect. The engineer wants to see all the failed transactions for last 7 days. Which two tools in Webex Connect provide the information needed to resolve the issue?
(Choose two.)
Answer: C,E
Explanation:
Export Logs provides historical transaction-level data for the selected time range, including failed email transactions from the last 7 days. Debug Console helps inspect detailed execution information for the service, allowing the engineer to identify the failure reason and troubleshoot the outgoing email issue.
NEW QUESTION # 24
Refer to the exhibit. A Webex Contact Center agent-initiated outbound email did not reach the recipient. While investigating, a Webex Contact Center engineer sees this output in Webex Connect Debug Console tool. Which two mistakes cause this issue? (Choose two.)
Answer: B,C
Explanation:
Reason code 7554 indicates an SMTP failure for email delivery. In an outbound email asset, an incorrect SMTP port or incorrect SMTP security method can prevent Webex Connect from establishing the required SMTP connection successfully.
NEW QUESTION # 25
A collaboration engineer needs to secure communications between Webex devices and cloud services. Which protocol combination provides signaling encryption and media encryption?
Answer: D
Explanation:
TLS encrypts signaling traffic such as SIP registration and call setup messages, while SRTP encrypts voice and video media streams. Together, they provide end-to-end protection for collaboration traffic. SIP and RTP alone do not inherently encrypt communications unless paired with TLS and SRTP respectively.
NEW QUESTION # 26
A user has the agent role and needs a desktop experience that meets these requirements: stops receiving inbound engagements without affecting KPIs can transfer calls to frequent destinations can categorize the call intent .
Drag and drop the actions that must be performed from the left onto the right to configure WxCC to accomplish this goal. Actions can be placed in any order. Not all options are used.
Answer:
Explanation:
Explanation:
Create idle codes and add them to the desktop profile.
Create an address book and add it to the desktop profile.
Create wrap-up codes and add them to the desktop profile.
The requested desktop experience maps to three desktop-profile objects. First, to stop receiving inbound engagements without hurting KPIs, agents need an idle code configured in the desktop profile. Idle codes allow agents to move out of available status for recognized reasons rather than appearing as missed or mishandled contacts. Second, to transfer calls to frequent destinations, the administrator creates an address book and assigns it to the desktop profile so those destinations are available in Agent Desktop consult and transfer workflows. Third, to categorize the call intent, wrap-up codes must be created and added to the desktop profile so agents can classify the interaction after handling. A multimedia profile set to Exclusive would restrict simultaneous contacts, but it does not address transfer destinations, KPI-safe unavailable states, or call intent classification. Screen pop settings are related to CRM display behavior, not this stated goal.
Reference: Cisco Help, Manage desktop profiles; Webex Contact Center Setup and Administration Guide.
NEW QUESTION # 27
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