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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Oracle Fusion Service Overview	- Service Configuration Basics 1. Security roles and access control 2. Basic setup and administration - Core Service Architecture 1. Fusion Service data model and components 2. Service request lifecycle management
Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs
Knowledge Management	- Knowledge articles 1. Creation and lifecycle management 2. Search and recommendation usage
Service Request Management	- Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications - Case and ticket handling 1. SLAs and escalation management 2. Creation, routing, and assignment rules
Integrations and Extensions	- Integration capabilities 1. REST APIs and integration flows 2. Third-party system integration
Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q15-Q20):

NEW QUESTION # 15
You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

A. The environment was not provisioned correctly and the service module is missing.
B. The team members have not established the e-mail feature on the Offerings page.
C. The team members don't have the Email Administrator Role provisioned.
D. There are no specific e-mail tasks available.

Answer: B

NEW QUESTION # 16
Which statement is correct when describing the process of adding assignment rules from Service Setup?

A. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
B. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
C. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
D. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.

Answer: A

NEW QUESTION # 17
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

A. allows you to use the same product hierarchy as sales
B. requires less work and effort
C. allows use of a simpler hierarchy
D. allows the display of a product hierarchy specifically for service purposes

Answer: A,B

NEW QUESTION # 18
Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

A. Manage Service Request Categories
B. Manage Service Request Queue
C. Manage Service Request Products
D. Manage Service Request Severities
E. Manage Service Request Resolutions
F. Manage Service Request Status Values

Answer: A,B,C,F

NEW QUESTION # 19
What is the main function of the Data Security Policies?

A. defines the views or functionalities the user can access
B. defines the data a particular user can see and/or modify
C. defines the privileges and roles a particular user can have
D. defines the actions a particular user can do
E. defines the views the application can access

Answer: A

NEW QUESTION # 20
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