100-140 Exam Dumps: Cisco Certified Support Technician (CCST) IT Support & 100-140 Training Materials & 100-140 Dumps Torrent

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Cisco 100-140 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Common Threats and Prevention: This domain measures the knowledge of an IT Security Support Technician and covers recognizing end-user security threats including phishing, malware, and unauthorized access attempts. It emphasizes basic investigation steps, helping users run malware scans, promoting strong password practices, understanding social engineering tactics targeting help desk roles, and the importance of company policies and confidentiality guidelines to protect sensitive data.
Topic 2
  • Operating System and Application Issues: This part targets an Operating System Support Specialist and addresses resolving Windows and macOS issues, such as display settings, updates, permissions, power management, and data backup using cloud tools. It covers troubleshooting mobile device problems on iOS and Android operating systems and provides an understanding of virtualization and cloud concepts including major providers and virtual machines. This section also covers resolving common application issues like installation and security concerns.
Topic 3
  • Connectivity and Resource Access Issues: This section measures skills of a Network Support Technician and involves assisting users to establish access to network resources, understanding directory services like Active Directory and cloud access management platforms, and managing multifactor authentication. It also includes troubleshooting connectivity problems with peripherals such as printers, scanners, and teleconferencing devices, as well as verifying basic network settings and diagnosing connectivity using various network commands and tools.
Topic 4
  • IT Support Job Tasks and Responsibilities: This section of the exam measures skills of an IT Support Specialist and covers foundational help desk concepts such as queue and time management, ticketing systems, service level agreements (SLA), and key performance indicators (KPIs). It includes preparing clear and comprehensive documentation summarizing customer interactions and describes the problem-solving process involving defining issues, collecting information, analyzing causes, implementing solutions, and recording results.

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q31-Q36):

NEW QUESTION # 31
A user has unknowingly installed an application from an untrusted source that is causing frequent crashes and slowdowns.
What is the best immediate step to address the user's system stability?

Answer: B

Explanation:
Correct Answer. B. Use a trusted antivirus program to scan and remove the malicious application Utilizing a robust antivirus program to scan for and remove any malicious applications can help restore system stability without the need for more drastic measures such as reinstalling the OS.
Option A is incorrect as defragmentation addresses disk organization, not malicious applications or system security issues.
Option C is incorrect as adding RAM won't solve software-related issues caused by malicious installations.
Option D is incorrect as it should be a last resort after less drastic measures have failed to resolve the issue.


NEW QUESTION # 32
What is the best preventative measure against IP spoofing on a company network?

Answer: A

Explanation:
Correct Answer. A. Implementing packet filtering that verifies incoming packet addresses Packet filtering effectively prevents IP spoofing by ensuring that incoming packets originate from expected, legitimate sources, thereby blocking those that originate from unauthorized or unexpected IP addresses.
Option B is incorrect while stronger encryption enhances data security, it does not prevent IP spoofing.
Option C is incorrect as increasing bandwidth does not address security vulnerabilities like IP spoofing.
Option D is incorrect because, although updating firewall software is crucial, it does not specifically target IP spoofing without specific packet filtering rules.


NEW QUESTION # 33
A printer frequently experiences paper jams despite using the recommended paper type. What is the first step a technician should take to troubleshoot this issue?

Answer: A

Explanation:
Correct Answer. B. Clean the paper feed rollers Dirty or worn paper feed rollers are a common cause of paper jams. Cleaning the rollers often resolves issues with paper not being fed correctly into the printer.
Option A is incorrect. The fuser assembly is involved in bonding toner to paper and is not typically related to paper feeding issues.
Option C is incorrect. Firmware updates generally address software issues, not mechanical feeding problems unless explicitly specified.
Option D is incorrect. Incorrect paper size settings can cause errors, but would not typically result in frequent jams unless the settings drastically mismatch the paper loaded.


NEW QUESTION # 34
A company plans to deploy a critical software application that is optimized for multi-threading capabilities. The IT department needs to select the most appropriate processor to handle this task. Which type of processor should they prioritize for best performance?

Answer: B

Explanation:
Correct Answer. C. A quad-core processor with high clock speed A quad-core processor with high clock speed offers better multi-threading capabilities, allowing more efficient processing of applications optimized for multi-threading, thus enhancing performance.
Option A is incorrect because single-core processors, regardless of clock speed, do not handle multi- threading as effectively as multi-core processors.
Option B is incorrect because although better than single-core, dual-core processors still fall short in performance compared to quad-core processors for multi-threaded applications.
Option D is incorrect because integrated graphics do not contribute to processing power related to application multi-threading capabilities.


NEW QUESTION # 35
A desktop support technician is tasked with replacing the power cables for a series of desktop computers that have recently been updated to a newer model. The technician notices that the new desktops have a different power supply unit (PSU) design. Which type of power cable should the technician ensure is used for the newer desktop models?

Answer: C

Explanation:
Correct Answer. B. Standard three-prong power cable Most modern desktop computers require a standard three-prong power cable, also known as a C13/C14 coupler. This cable is suitable for connecting the desktop to an AC power source, providing a grounded and safe power connection necessary for the higher power requirements of newer desktop models.
Option A is incorrect because two-prong power cables typically do not provide grounding, which is essential for the safety and proper operation of desktop computers.
Option C is incorrect because USB power cables are not capable of delivering the required voltage and current for desktop computers.
Option D is incorrect because desktop computers do not use proprietary adapters similar to those used for laptops; they generally use standardized cables.


NEW QUESTION # 36
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