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SAP C_C4HCX Exam Syllabus Topics:

SectionWeightObjectives
SAP Sales Cloud and SAP Service Cloud11-20%- Sales process configuration
- Integration with back-end systems
- Service ticket workflows
Extensibility in SAP CX Solutions11-20%- Side-by-side extensibility using SAP BTP
- Low-code/No-code development (SAP Build)
- In-app extensibility
SAP Commerce Cloud11-20%- Storefront and catalog management
- Commerce solution architecture
- Order management
SAP Customer Data Solutions11-20%- Customer Data Platform (Unification and Segmentation)
- Customer Data Cloud (Identity and Consent)
SAP Integration Suite11-20%- API Management
- Cloud Integration capabilities
- Open Connectors
- Integration strategy and architecture
The Intelligent Enterprise<=10%- Understanding SAP's End-to-End Business Processes
- SAP Business Suite Strategy
Managing Clean Core<=10%- Applying clean core methodology to SAP CX solutions
- Evaluating for clean core principles
SAP Emarsys Customer Engagement and SAP Marketing Cloud<=10%- Customer segmentation
- Campaign management
- Marketing automation strategies

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q73-Q78):

NEW QUESTION # 73
Which of the following definitions describes an extension in SAP Commerce Cloud?

Answer: D


NEW QUESTION # 74
Which of the following are valid in-app extensibility options for SAP Sales Cloud (version 1)?
Note: There are 2 correct answers to this question.

Answer: A,B


NEW QUESTION # 75
What is used in SAP Service Cloud to capture and organize the services of a company in a hierarchical structure?

Answer: A


NEW QUESTION # 76
What is the SAP Customer Identity from SAP Customer Data Cloud used for?
Note: There are 3 correct answers to this question.

Answer: A,B,E


NEW QUESTION # 77
Which objects are enabled for MS Teams integration in SAP Sales Cloud?
Note: There are 3 correct answers to this question.

Answer: A,B,D


NEW QUESTION # 78
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