Nach den Forschungen in den letzten Jahren sind die Fragen und Antworten zur Microsoft AB-620 Zertifizierungsprüfung von ITZert den realen Prüfung sehr ähnlich. ITZert verspricht, dass Sie zum ersten Mal die Microsoft AB-620 (Designing and Building Integrated AI Agent Solutions in Copilot Studio) Zertifizierungsprüfung 100% bestehen können.
| Section | Objectives |
|---|---|
| Topic 1: Build and Configure AI Agents in Copilot Studio | - Configuring actions, plugins, and connectors - Using generative AI and prompt engineering in Copilot Studio - Creating and configuring copilots and topics |
| Topic 2: Deploy, Monitor, and Optimize AI Agents | - Iterative improvement and lifecycle management - Monitoring performance and analytics - Publishing and deploying copilots |
| Topic 3: Integrate External Systems and Data Sources | - Using Power Automate for workflow orchestration - Integrating Dataverse and Power Platform components - Connecting Azure services and APIs |
| Topic 4: Governance, Security, and Compliance | - Managing access control and authentication - Environment management in Power Platform - Data protection and responsible AI practices |
| Topic 5: Plan and Design Copilot Studio AI Agents | - Selecting Copilot Studio capabilities and architecture approach - Designing conversation flows and agent behavior - Requirements analysis for AI agent solutions |
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37. Frage
A company uses an agent in Copilot Studio to generate structured responses for internal users.
The agent must meet the following requirements:
- Consistently follow a reusable instruction template for response tone and structure.
- Use an enterprise-approved foundation model for responses generated
through the template.
You need to configure custom prompts so the agent uses the Microsoft Foundry model catalog.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Antwort: A,E
Begründung:
To configure your Copilot Studio agent to use an enterprise-approved model from the Microsoft Foundry model catalog and apply a consistent, reusable instruction template, follow these exact technical steps:
[D] Step 1: Select and Connect the Model from the Foundry Catalog
You must bridge your Microsoft Foundry (Azure AI Foundry) deployment with Copilot Studio via the prompt configuration panel.
[E] Step 2: Create the Template and Apply It to the Agent Flow
Now, write the reusable instruction template for structured responses and map it to your conversation topics.
Reference:
https://learn.microsoft.com/en-us/microsoft-365/copilot/employee-self-service/design-best-practices
38. Frage
Hotspot Question
You deploy an agent in Microsoft Copilot Studio that triggers a cloud flow to update customer records in Microsoft Dataverse.
You observe the following after deploying the agent:
- Several runs fail due to a temporary authentication issue.
- The flow continues to trigger and generate additional failed runs.
You must:
- Stop additional failed executions while troubleshooting.
- Process a failed execution after resolving the authentication issue.
- Validate if the most recent executions succeeded immediately after
resolution.
You need to use the appropriate monitoring and management actions to restore normal flow operation and validate successful execution.
Which action should you perform for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Antwort:
Begründung:
Explanation:
Box 1: Disable the flow
The most appropriate action to address this specific issue is to disable the flow.
Immediate Stop: Turning off or disabling the flow completely prevents any new instances from triggering. This satisfies your urgent requirement to halt additional failed executions immediately while you troubleshoot.
Safe Troubleshooting: It pauses all activity without deleting or altering the internal logic of your automation, allowing you to safely fix the authentication token or connection issues.
Box 2: Resubmit the run
The best action to address this specific issue is to resubmit the run.
Efficiency: Resubmitting a failed run starts the cloud flow again from the exact same trigger point using the original data.
No Data Loss: It eliminates the need for the user or the Copilot Studio agent to manually recreate the request.
Targeted Fix: Since the root cause was a temporary authentication error that is now resolved, the original payload is valid and will now process successfully.
Box 3: Review the Activity history
In Microsoft Copilot Studio, the Activity history (specifically within the integrated Power Automate cloud flow management or the Copilot's topic run history) allows you to see the real-time execution status of individual runs. This is the only option that lets you immediately validate if the most recent executions succeeded right after resolving the authentication error.
Reference:
https://learn.microsoft.com/en-us/power-automate/fix-flow-failures
39. Frage
Drag and Drop Question
A company wants to extend an agent in Copilot Studio by calling an external REST API to retrieve and update data.
To meet the business needs, the REST API must be added following a correct dependency order.
You need to add a REST API to the agent so it can be invoked during conversations.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Antwort:
Begründung:
Explanation:
Step 1: Add the REST API tool.
In Copilot Studio you start from Tools → Add a tool → New tool → REST API. Nothing else can be configured until the tool object exists in the agent.
Step 2: Configure the API endpoint details.
Supply the base URL, path, HTTP method (GET/POST for "retrieve and update data"), parameters, and request/response schema. This defines what is being called and must come before securing it.
Step 3: Configure authentication for the API
Choose the auth type (API key, OAuth 2.0, none) and its connection details. Auth is bound to the defined endpoint, so it logically follows endpoint definition - you can't attach credentials to a call that hasn't been described yet.
Step 4: Test the API configuration
Validation is always last. Testing requires a complete, authenticated request; only after the tool succeeds in test do you add it to a topic or let the agent invoke it generatively.
Reference:
https://learn.microsoft.com/en-us/microsoft-copilot-studio/agent-extend-action-rest-api
https://learn.microsoft.com/en-us/training/modules/take-action-external-systems-connector-rest-api-tools-copilot-studio/5-add-rest-api-tool
40. Frage
A company is configuring generative answers for an agent in Copilot Studio agent.
The agent must use Azure AI Search to retrieve enterprise content, and all responses must be generated by a Microsoft Foundry model.
The agent sometimes generates answers that are not grounded in Azure AI Search content. The company requires that the agent only generate responses when relevant indexed content is retrieved.
You need to configure the agent so that its generative answer behavior meets the organization's requirements.
What should you do?
Antwort: E
Begründung:
To prevent your agent from generating ungrounded answers and restrict it to responding only when relevant content is found, you should configure the agent to require grounding for generative answers and use Azure AI Search as the retrieval source.
Enforces Grounding: Enabling the option to require grounding or disabling the ability for the AI to use its own general knowledge ensures that the Microsoft Foundry model will strictly use the data pulled from your indexed enterprise content.
Prevents Hallucinations: If Azure AI Search does not retrieve relevant document chunks for a specific user query, the agent will gracefully refuse to answer rather than fabricating a response based on pretrained model weights.
Reference:
https://techcommunity.microsoft.com/blog/azure-ai-foundry-blog/turn-enterprise-knowledge-into-answers-with-copilot-studio-and-azure-ai-search/4493118
41. Frage
A company is configuring an agent in Copilot Studio that uses a generative answers node inside multiple topics.
The company requires responses to meet the following requirements.
* Must use an executive summary format
* Must apply only within a specific topic.
* Must continue using configured knowledge sources.
* Must comply with connector security controls.
You need to configure a custom prompt to meet the formatting requirements Solution: Create a custom prompt tool in the specific topic that instructs the model to respond using an executive-summary structure.
Does the solution meet the goal?
Antwort: B
Begründung:
Comprehensive and Detailed Explanation From Microsoft AB-620 Study Guide: A separate custom prompt tool that merely requests an executive-summary structure does not, by itself, guarantee that the existing generative answers node and its configured knowledge sources remain in the response path. Prompt tools have their own inputs, knowledge configuration, model settings, and completion behavior. If the tool is invoked independently, it can generate correctly formatted text without using the sources selected for the topic
' s generative answer, which violates a stated requirement. The safer design is to keep the generative answers node and apply topic-specific custom instructions or prompt modification to that node, or explicitly pass its grounded output into a downstream formatting prompt with a controlled contract. Connector security remains enforced by the underlying connections and data policies; wording in a prompt cannot override those controls.
Therefore, the proposed solution is incomplete and does not meet the goal as written. Testing should confirm not only the output format but also the sources used and the identity under which any connector retrieval occurred. Study Guide alignment: Plan and configure agent solutions > Configure topics > Configure advanced agent responses with custom prompts and custom knowledge sources.
42. Frage
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