Exam Salesforce Arch-302 Outline - Arch-302 Latest Mock Exam

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Salesforce Arch-302 Exam Syllabus Topics:

SectionObjectives
Topic 1: Security and Data Governance- Customer data protection
- Access control and identity management
Topic 2: Solution Design for B2C Customer Experience- Customer journey architecture
- Omnichannel experience design
Topic 3: Integration Architecture- API-led connectivity
  • 1. MuleSoft integration patterns
    • 2. REST/SOAP APIs usage
      - Event-driven architecture
      • 1. Streaming and event bus design
        Topic 4: B2C Platform Capabilities- Commerce and engagement tools
        • 1. Marketing and personalization services
          • 2. Commerce Cloud integration patterns
            - Salesforce Customer 360 integration
            • 1. Data unification across systems
              • 2. Identity and profile management
                Topic 5: Scalability and Performance Design- Performance optimization strategies
                - High-volume transaction design

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                Arch-302 Latest Mock Exam, Arch-302 Exam Cram Questions

                The countless Salesforce Certified B2C Solution Architect (Arch-302) exam candidates have already passed their dream Salesforce Arch-302 certification exam and they all have got help from Salesforce Arch-302 Exam Questions. You can also trust Salesforce Arch-302 exam practice test questions and start preparation right now.

                Salesforce Certified B2C Solution Architect Sample Questions (Q30-Q35):

                NEW QUESTION # 30
                Universal Containers is about to expand from their existing product efforts around watches into creating smart watches. These watches are intended to integrate with the users smart phone but also gather and collect health data from the watch and the phone. Universal Containers has never had to manage or work with health related data and are concerned about how to go further while still keeping their users trust.
                What is a next step a Solution Architect should suggest to provide UC the kind of understanding they are looking for"?
                Choose 1 answers

                Answer: E

                Explanation:
                This answer is correct because it is a next step that a Solution Architect should suggest to provide UC the kind of understanding they are looking for regarding how to manage or work with health related data while still keeping their users trust. A Consequence Scanning Workshop is a method that helps identify potential positive and negative consequences of a product or service on people, society, and environment. It can help UC anticipate the impact of their work on their users' trust and privacy, and design solutions that mitigate risks and maximize benefits. References: https://www.salesforce.com/blog/how-relationship-design-works/


                NEW QUESTION # 31
                A company uses PersonAccounts to store customer information in Sales Cloud and now wants to map its customer records in Marketing Cloud.
                What should a Solution Architect recommend?

                Answer: D

                Explanation:
                PersonAccounts are a special type of accounts that combine the properties of accounts and contacts. To sync PersonAccounts with Marketing Cloud, the Account object must be used and the PersonSubscriberId field must be mapped to the Marketing Cloud Contact Key. This field contains the ID of the contact record associated with the PersonAccount. References: https://help.salesforce.com/s/articleView?id=sf.
                mc_co_person_accounts.htm&type=5


                NEW QUESTION # 32
                A company is seeing an increased volume of customers browsing for higher-value items, as well as longer consideration times before customers place orders based on what is in their shopping carts.
                What are two tactics that a Solution Architect could recommend to increase checkouts and decrease the time from adding items to completing a checkout?
                Choose 2 answers

                Answer: B,C

                Explanation:
                A: Enabling customer service agents to enroll customers in an Abandoned Cart Journey in Marketing Cloud if an interaction does not result in the processing of an order can help increase checkouts and decrease the time from adding items to completing a checkout by sending targeted and personalized messages to customers who have left items in their carts without purchasing them. This can help re-engage customers, remind them of their cart contents, and encourage them to complete their orders. D. Monitoring the cart items and time since it has been active in B2C Commerce and sending a reminder and checkout incentive 18 hours after the cart was last modified can help increase checkouts and decrease the time from adding items to completing a checkout by leveraging customer behavior data, timing, and urgency to motivate customers to buy their items before they are out of stock or unavailable. This can help reduce cart abandonment, increase conversion rates, and boost customer loyalty. References:
                * https://help.salesforce.com/s/articleView?id=sf.mc_jb_abandoned_cart.htm&type=5
                * https://help.salesforce.com/s/articleView?id=sf.b2c_commerce_abandoned_carts.htm&type=5


                NEW QUESTION # 33
                A B2C Commerce merchant has multiple live sites across different brands and geographies all supported by Service Cloud and Marketing Cloud. Unfortunately, the merchant is having customer service challenges caused by fragmented views of the customer. Customers occasionally use alternate email addresses, make purchases as guests, and contact customer service anonymously. The Success Manager believes that Customer
                360 Data Manager could help them solve their problem.
                How should a Solution Architect describe the role of Customer 360 Data Manager in this context?

                Answer: D

                Explanation:
                Customer 360 Data Manager is a platform service that enables companies to connect customer data across Salesforce apps and create a unified customer profile. It uses advanced matching algorithms to identify and link customer records from different systems based on common attributes such as name, email, phone, address, etc. It also assigns a consistent Global Party ID to each customer record, which serves as a unique identifier across systems. Customer 360 Data Manager can be used across multiple brands within a single merchant environment by creating separate data spaces for each brand. Option B is incorrect because Customer 360 Data Manager can relate the IDs between systems without additional custom development.
                Option C is incorrect because Customer 360 Data Manager supports multiple brands within a single merchant environment. Option D is incorrect because B2C Commerce, Service Cloud, and Marketing Cloud do not automatically use a common core Customer Profile managed by Customer 360 Data Manager; they need to be connected and configured via Customer 360 Data Manager. References:
                * https://www.salesforce.com/in/blog/2020/04/what-is-salesforce-customer-360.html
                * https://help.salesforce.com/s/articleView?id=sf.c360_overview.htm&type=5


                NEW QUESTION # 34
                Northern Trail Outfitters (NTO) has an ERP application where all customer orders are stored. There are millions of older records stored in the ERP application and some customers may have thousands of individual orders. Additionally, some orders contain personally identifiable information (PII) that, due to company policy, can only be stored in ERP. NTO would like the five most recent orders displayed on the account page in Salesforce.
                What are three justifications for using Salesforce Connect in this solution?
                Choose 3 answers

                Answer: B,D,E

                Explanation:
                Salesforce Connect is a feature that allows accessing and integrating external data from various sources without copying or storing it in Salesforce. Salesforce Connect uses external objects and external data sources to create a virtual data model that can be used in Salesforce applications and tools. The justifications for using Salesforce Connect in this solution are:
                * Need access to all external data in near real-time. Salesforce Connect allows accessing external data from ERP or other systems in near real-time, without any delays or synchronization issues. This ensures that the data is always up-to-date and consistent across systems.
                * The external data is changing frequently. Salesforce Connect allows reflecting any changes or updates made to the external data in ERP or other systems immediately in Salesforce, without requiring any manual intervention or batch processes. This ensures that the data is always accurate and reliable across systems.
                * Need real-time access to a small fraction of external data. Salesforce Connect allows accessing only a small fraction of external data that is relevant and needed for a specific use case, such as displaying customer order history or details. This reduces network overhead and improves performance.
                Option A is incorrect because accessing external data using workflows and triggers is not possible or supported with Salesforce Connect. Option C is incorrect because integrating external data without writing custom code is not a justification for using Salesforce Connect, as it may require some custom code or configuration depending on the data source and use case. References:
                * https://help.salesforce.com/s/articleView?id=sf.datacloud_connect_overview.htm&type=5
                * https://help.salesforce.com/s/articleView?id=sf.datacloud_connect_considerations.htm&type=5


                NEW QUESTION # 35
                ......

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