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Salesforce ADM-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Service Cloud Applications10%- Cases and Entitlements
- Service Cloud Features
- Omni-Channel
- Service Contracts
- Web-to-Case and Email-to-Case
Topic 2: Salesforce Mobile App and Lightning Experience6%- Navigation and UI Customization
- Lightning Experience Features
- Salesforce Mobile App Configuration
Topic 3: Reports and Dashboards11%- Report Types
- Scheduling Reports
- Joined Reports
- Report Builder
- Dashboard Components
- Summary Reports and Matrix Reports
Topic 4: Organization Setup4%- User Interface
- Lightning Experience vs Classic
- Currency Management
- Fiscal Year
- Company Information
Topic 5: Activity Management and Chatter4%- Tasks and Events
- Chatter Groups and Feeds
- Chatter Best Practices
Topic 6: User Setup8%- User Creation and Management
- Profile Configuration
- Permission Sets
- Delegated Authentication
- User Licenses
- Role Hierarchy
Topic 7: Standard and Custom Objects8%- Object Relationships (Lookup, Master-Detail)
- Standard Object Overview
- Custom Object Creation
- Roll-up Summary Fields
Topic 8: Security and Access12%- Login Hours and IP Ranges
- Object-Level Permissions
- Field-Level Security
- Salesforce Shield
- Record Access (OWD, Sharing Rules)
Topic 9: Workflow and Process Automation17%- Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages)
- Workflow Rules
- Process Builder
- Flows (Screen Flows, Autolaunched Flows)
- Approval Processes
Topic 10: Sales Cloud Applications10%- Sales Cloud Features
- Forecasting
- Products, Price Books, and Quotes
- Account and Contact Management
- Opportunity Management
Topic 11: Data Management10%- Data Import Wizard
- Data Quality Best Practices
- Duplicate Rules and Matching Rules
- Data Loader
- Data Export

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Salesforce Certified Administrator Sample Questions (Q123-Q128):

NEW QUESTION # 123
Cloud Kicks has an administrator team that manages the org. The company has asked for a small subset of leadership users to have Modify All access, like the administrators have. How should the administrator team accomplish this?

Answer: B

Explanation:
Salesforce best practices dictate the Principle of Least Privilege, which means users should only be given the minimum level of access required to do their jobs. Assigning leadership users the "System Administrator" profile (Option B) is dangerous because it grants them the ability to change the system configuration, delete fields, and manage users. Instead, the administrator should keep the leadership users on their standard functional profile and grant the "Modify All Data" permission via a Permission Set. This approach provides the users with the data visibility they need (the ability to view and edit all records across the org) without giving them administrative control over the backend setup. Option A is incorrect because you cannot edit standard profiles directly. Option D is incorrect because "Roles" control record visibility and hierarchy, but they do not grant administrative permissions like "Modify All Data." Using a Permission Set is the most secure and flexible way to elevate data access for a specific group.


NEW QUESTION # 124
Which tool should be used to Import more then 65000 records in Salesforce.com?

Answer: B


NEW QUESTION # 125
The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out the web-to-Lead form on their website. They want to send different Message based on the Lead Industry Field Value.
What Should an administrator configure to meet this requirement?

Answer: D


NEW QUESTION # 126
You CANNOT delete standard fields but you can remove non-required standard fields from a page layout

Answer: A

Explanation:
Section: Volume C


NEW QUESTION # 127
The marketing team at universal containers wants to. send an email to. each lead received from its website. The country of the incoming lead should determine the language of the email that will be sent to. the lead. How can the system administrator automate this process?

Answer: A


NEW QUESTION # 128
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