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Salesforce Slack-Admn-201 Exam Syllabus Topics:

SectionObjectives
Topic 1: Channel and Collaboration Management- Channel structure and governance
- Messaging and collaboration features
Topic 2: Security and Compliance- Data retention and compliance settings
- Authentication and access controls
Topic 3: Workspace Administration- User provisioning and identity management
- Slack workspace setup and configuration
Topic 4: Integrations and App Management- Slack app installation and management
- Salesforce and third-party integrations
Topic 5: Troubleshooting and Support- Admin tools and diagnostic capabilities
- Common workspace issues resolution

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Salesforce Certified Slack Administrator Sample Questions (Q59-Q64):

NEW QUESTION # 59
You're a Slack Org Admin, and your company recently acquired a new business unit. You must decide if you want to add your new teammates to your existing Slack workspaces, or create a new workspace in your Slack Enterprise Grid Org.
You know that this new business unit has strict security and compliance requirements that exceed the policies of your current workspaces. You also expect the new business unit to collaborate extensively with the rest of your company, so they need to feel connected.
What should you consider first when deciding if you need a new workspace?
(Select the best answer.)

Answer: B

Explanation:
When deciding whether to create a new workspace in Enterprise Grid, Slack recommends:
"Start by assessing whether the business unit's data retention, security, and compliance requirements are different enough from existing workspaces to justify workspace separation." If stricter data retention or compliance needs are present, a separate workspace may be necessary to apply different settings. Collaboration can still happen through multi-workspace channels if needed. Preferences about DMs (B) or apps (D) are secondary considerations.
(Reference: Slack Administration Study Guide - Enterprise Grid Workspace Planning)
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NEW QUESTION # 60
You're a Workspace Admin for a workspace where members are working on three specific projects.
When members create new channels, you want to ensure it's clear which project the new channel is associated with.
What is the best way to do so?

Answer: D

Explanation:
Slack best practices for organized workspaces state:
"Establishing and enforcing naming conventions helps members easily identify the purpose of a channel at a glance and maintain workspace organization." Apps (A) aren't necessary for simple naming. Asking for descriptions (B) is unreliable. Spreadsheets (C) are cumbersome and not visible at channel creation.
(Reference: Slack Administration Study Guide - Best Practices for Channel Naming)
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NEW QUESTION # 61
You're a Support Agent on the admin team for your Slack Enterprise Grid workspace.
An employee requests adding 15 new members from an external company for a 12-month joint marketing partnership.
How should you respond?

Answer: C

Explanation:
Slack recommends for external collaborations:
"Slack Connect channels are the preferred method to collaborate securely with external organizations instead of bringing external users into your workspace as full members or guests." Inviting 15 external users as Multi-Channel Guests (C) is less scalable and harder to manage. Adding them to the IdP (B) is unnecessary and risky for external contractors. Creating a new workspace (D) would complicate governance.
(Reference: Slack Administration Study Guide - Slack Connect Collaboration Best Practices)


NEW QUESTION # 62
You're an Org Admin at a security-conscious financial services company. You're rolling out Enterprise Mobility Management (EMM) across the organization.
Leadership asks if it is possible to require guests to use the Slack for EMM app.
How should you respond to this request?
(Select the best answer.)

Answer: A

Explanation:
Slack's documentation on EMM policies specifies:
"Enterprise Mobility Management (EMM) requirements apply only to full members of your Slack organization. Guest accounts (Single-Channel or Multi-Channel Guests) are not required to use the Slack for EMM app." Thus, guests are exempt from EMM enforcement. Options B and C incorrectly state guests can be controlled via EMM. D is unrelated.
(Reference: Slack Administration Study Guide - EMM and Guest Account Behavior)


NEW QUESTION # 63
You're a Workspace Owner for a Slack Business+ workspace, working with your security team to launch Slack globally.
You want members to integrate Slack with their daily productivity apps from day one.
What should you do?

Answer: D

Explanation:
Slack best practices recommend:
"Pre-approving key apps ensures fast adoption while restricting high-risk apps maintains security compliance." Admin API (B) is more technical and unnecessary at launch. Individual requests (C) create friction. Pre- approving apps and restricting non-common ones (D) isn't optimal unless based on risk evaluation.
(Reference: Slack Administration Study Guide - App Management Best Practices)
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NEW QUESTION # 64
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