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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Governance Structure	8%	- Establish governance policies - Define admin and owner roles - Manage workflows and processes
Discovery	10%	- Assess organizational readiness - Communicate Slack value proposition - Gather and analyze client requirements
Delivery and Migration	17%	- Understand implementation best practices - Define roles and responsibilities - Plan and execute migration from other platforms
Channel Strategy	10%	- Design channels for collaboration and workflows - Apply use cases and best practices - Channel naming conventions and structure
Learning and Enablement	18%	- Plan and execute rollout strategies - Create learning materials and resources - Support adoption and troubleshoot issues - Design training programs for users and admins
Policies and Settings	22%	- Identity and access management - Slack Connect and app approval settings - Security and compliance configurations - Analytics and dashboard usage

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Salesforce Certified Slack Consultant Sample Questions (Q68-Q73):

NEW QUESTION # 68
A user reports that they are unable to send messages in Slack and sees a "message failed to send" error. What is the first troubleshooting step they should take?

A. Change their Slack password and log in again
B. Immediately uninstall and reinstall the Slack application on their device
C. Check their internet connection to ensure they have a stable and active connection
D. Ignore the issue and try sending messages again after a few hours

Answer: C

Explanation:
The first step in troubleshooting a "message failed to send" error is to check the user's internet connection. A stable and active connection is essential for Slack to function properly. This is a common issue and often the simplest solution to resolve messaging problems.

NEW QUESTION # 69
Which Salesforce tool enables you to send Salesforce record notifications directly to a Slack channel?

A. Salesforce AppExchange
B. Salesforce for Slack
C. Salesforce Einstein
D. Salesforce Lightning Flow

Answer: B

Explanation:
Salesforce for Slack allows users to set up automatic notifications in Slack channels based on Salesforce record changes, ensuring that teams are always informed about updates.

NEW QUESTION # 70
During the migration to Slack, a client is concerned about data loss when transitioning from their old system. What should be the consultant's approach to address this concern?

A. Assure the client that data loss never occurs during migrations and proceed without additional measures
B. Implement a phased migration approach, starting with non-critical data, and ensure backups are in place for all data
C. Suggest the client continues using their old system alongside Slack indefinitely to avoid data loss
D. Immediately halt the migration process until a full backup of all data is confirmed

Answer: B

Explanation:
A phased migration approach allows for careful monitoring of the process, reducing the risk of data loss. Starting with non-critical data helps in identifying potential issues early. Ensuring backups for all data provides a safety net in case of any unforeseen issues.

NEW QUESTION # 71
When setting up an experiential learning environment for a live Slack training session, what is a crucial element to include to ensure participants are actively engaged?

A. Interactive exercises where participants use Slack to simulate real-life scenarios, facilitated by an instructor for guidance and feedback
B. Encouraging participants to watch pre-recorded videos during the session, without any live interaction or practice
C. A lecture-focused approach where participants only listen to explanations about Slack without any practical engagement
D. Limiting the session to reading from Slack user manuals without any hands-on activities

Answer: A

Explanation:
Interactive exercises that simulate real-life scenarios in Slack are essential for experiential learning. This approach allows participants to actively engage with Slack, apply what they learn in a practical context, and receive immediate guidance and feedback from an instructor, which enhances the learning experience.

NEW QUESTION # 72
After a grid migration, what is one data point that remains at the workspace level?

A. Custom emojis
B. Custom profile fields
C. Files
D. User groups

Answer: A

Explanation:
The correct answer is Custom emojis . During an Enterprise Grid migration, many administrative and identity-related objects become centralized or governed at the organization level, but certain customization items can remain tied to the workspace experience. Custom emojis are a workspace-level customization because they reflect local culture, team language, and workspace-specific usage patterns. User groups and custom profile fields are more closely tied to identity, directory, and enterprise-wide member management, so they are not the best answer here. Files are associated with Slack conversations and channel content rather than being the clean administrative "data point" being tested. The migration question is assessing whether the consultant understands what changes when independent workspaces are brought into an Enterprise organization and what remains localized after migration. Slack's migration guidance distinguishes workspace migration into an Enterprise organization and requires planning around what carries forward, what is centralized, and what may remain workspace-specific.
Reference topic: Delivery and Migration - Enterprise Grid migration behavior, workspace-level data, and post-migration administration.

NEW QUESTION # 73
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