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Salesforce Sales-Con-201 Exam Syllabus Topics:

Section	Objectives
Topic 1: Opportunity Management
Topic 2: Sales Productivity and Management
Topic 3: Data Management
Topic 4: Sales Lifecycle Management
Topic 5: Account and Contact Management
Topic 6: Reports and Dashboards
Topic 7: Collaboration and Integration
Topic 8: Implementation Strategies
Topic 9: Industry Knowledge

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q32-Q37):

NEW QUESTION # 32
Universal Containers is planning to migrate two million account records and 10 million contact records from its existing legacy CRM application to Sales Cloud. Which solution should the consultant recommend?

A. Data Import Wizard
B. Third-party tool
C. Data Loader

Answer: B

NEW QUESTION # 33
The sales director at Universal Containers is concerned the percentage of all opportunities marked Closed Won is lower than expected. Historically, qualified leads must have a budget that is at least $10,000. The director wants sales reps to prioritize high-value prospects.
Which action should a consultant recommend to meet the requirement?

A. Map the Lead Budget field to an Opportunity Revenue field.
B. Map the Lead Budget field to an Opportunity Amount field on the Opportunity.
C. Use an approval process upon lead conversion when the budget is over $10,000.

Answer: B

Explanation:
To help the sales team at Universal Containers prioritize high-value prospects, mapping the Lead Budget field to the Opportunity Amount field during lead conversion is the most effective solution. This ensures that budget information gathered on the lead is directly available on the Opportunity, enabling sales reps to quickly assess potential revenue and prioritize accordingly.
* Data Transfer on Conversion: By mapping the Budget field from the Lead to the Opportunity's Amount field, sales reps can immediately see if the opportunity meets the $10,000 threshold, streamlining their prioritization process.
* Field Mapping During Lead Conversion: Salesforce allows custom field mapping from Lead to Opportunity, ensuring that critical data, such as budget, is retained and accessible during and after conversion.
Option A (approval process) could add unnecessary steps, and Option B (mapping to an Opportunity Revenue field) is incorrect since "Revenue" is not a standard Opportunity field. This method aligns with best practices for field mapping as detailed in Salesforce's Guide on Custom Lead Field Mapping.

NEW QUESTION # 34
The admin at Cloud Kicks recently implemented Sales Cloud and needs to understand the adoption of Lightning Sales Console. What should a consultant recommend to analyze adoption?

A. Run the Salesforce Optimizer.
B. Open the Lightning Usage App.
C. Create a custom report.

Answer: B

Explanation:
The Lightning Usage App in Salesforce provides detailed insights into how users are engaging with the Lightning Experience, including specific apps like the Lightning Sales Console. It includes metrics on login frequency, page views, and device usage, which can help admins and consultants analyze user adoption and engagement effectively.
According to Salesforce documentation, the Lightning Usage App is the recommended tool for understanding how end users are interacting with Lightning Experience and other Salesforce apps. This app presents adoption data in a user-friendly interface, helping to identify trends, such as which users are frequently logging in, and which users may need additional support or training.
While tools like Salesforce Optimizer can provide insights into overall system health and recommendations for improvements, it is not specifically tailored for tracking usage metrics. Similarly, a custom report could be created, but it would require more effort and customization to replicate the comprehensive adoption data that the Lightning Usage App provides out of the box.
Salesforce Documentation References:
* Lightning Usage App Overview
* Salesforce Optimizer

NEW QUESTION # 35
Cloud Kicks (CK) sells formal and athletic footwear lines. using Product Families on Products to associate each product to corresponding line. CK currently forecasts an Expected Revenue amount that combines all products together. A consultant is assessing how CK can divide its forecasts by footwear line.Which solution should the consultant recommend to improve CK's forecasts?

A. Configure separate stages and sales processes for each Product Family.
B. Configure a new Forecast Type on Opportunity Product grouped by Product Family.
C. Configure a new Forecast Type on Opportunity grouped by Product Family.

Answer: B

NEW QUESTION # 36
Cloud Kicks has enabled territory forecasts to see how expected revenue compares between sales territories, and to determine which territory has closed the most deals in a month. The territory hierarchy has three branches with child territories, where forecast managers may be assigned to a few of them.
Which action can forecast managers perform?

A. Add territory forecast to the hierarchy.
B. Share the forecast with any Sales Cloud user.
C. Add a Forecasts tab to the Sales app.

Answer: B

Explanation:
When using Collaborative Forecasts with Territory Management in Salesforce, forecast managers play a crucial role:
* Forecast Managers: Assigned to territories, they are responsible for managing and submitting forecasts for their territories. They can view, adjust, and share forecasts within their organization.

NEW QUESTION # 37
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