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| Section | Weight | Objectives |
|---|
| Design | 30% | - Vision and Roadmap
- 1. Given an aligned vision, create a roadmap for implementation that is feasible and holds true to the vision in every iteration
- Business and Technical Capabilities
- 1. Given a scenario, determine the technical and business capabilities that underpin the delivery of vision to solution
- Collaboration
- 1. Given a scenario of disparate business and technical deliverables within a design/build team, facilitate productive collaboration
|
| Discovery | 32% | - Research Methods
- 1. Synthesize research findings to inform strategy
- 2. Identify appropriate research methods for the scenario
- Ethics and Values
- 1. Given a scenario, advocate for ethics and values on behalf of both users and the organization
- Value of Strategy Design
- 1. Determine the appropriate design methods and tools to use based on the scenario
- 2. Explain the value of strategy design within the Salesforce ecosystem
- 3. Given a scenario, identify the relevant discovery research activities
|
| Leveraging Adjacent Roles/Skills | 19% | - Knowledge and Skill Infusions
- 1. Given a scenario, determine the knowledge and skill infusions needed in the creation of a vision
|
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Salesforce Certified Platform Strategy Designer Sample Questions (Q33-Q38):
NEW QUESTION # 33
Cloud Kicks ' strategy designer is writing a challenge statement to inspire team ideation. What should they avoid in the challenge statement?
- A. Basing the statement on a problem identified in research
- B. Implying solutions to the challenge
- C. Focusing on the root cause of current issues
Answer: B
Explanation:
A good challenge statement stays solution-agnostic so it doesn ' t bias ideation; implying a solution narrows the team ' s thinking prematurely, which is exactly what should be avoided. In the Platform Strategy Designer context, this question belongs primarily to Value Design. In Value Design, the strategy designer links validated human needs to business outcomes and external context, then defines measurable signals that show whether the intended value is actually being created. A challenge statement frames a meaningful problem as a call to collaborative action. It should communicate enough context and desired impact to guide ideation while remaining open enough that the team can explore several solution pathways. Here, Implying solutions to the challenge is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Focusing on the root cause of current issues focuses attention elsewhere, while Basing the statement on a problem identified in research addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Value Design
Official Salesforce Reference: Challenge Framing and Scoping - Create Effective How Might We Statements
NEW QUESTION # 34
Cloud Kicks (CK) wants to make sure its customers understand the ion between its prod and its goal of sustainable manufacturing.
CK initiates a project to integrate sustainable messaging into its commerce experience, What should the strategy designer use to ensure the new sustainability messaging is desirable to customers?
- A. Customer interviews
- B. Journey mapping
- C. Content strategy
Answer: A
Explanation:
Conducting customer interviews is a direct and effective method to ensure that sustainability messaging resonates with customers. Through these conversations, the strategy designer can gather insights into customer values and preferences, guiding the development of messaging that aligns with customer expectations and enhances the desirability of the brand's commitment to sustainable practices.
NEW QUESTION # 35
Cloud Kicks (CK) understands that all members of its cross functional remote team can contribute to the design of a product through collaborative activities. Which tools should CK use while conducting the next synchronous journey mapping session?
- A. Presentation tools
- B. Design creation tools
- C. Whiteboarding tools
Answer: C
Explanation:
Digital whiteboarding tools (e.g., FigJam, Miro, Mural) enable real-time collaborative co-creation, card sorting, and journey mapping across cross-functional remote teams. In the Platform Strategy Designer context, this question belongs primarily to Tools and Artifacts. In Tools and Artifacts, the key is to select the method, framework, artifact, or Salesforce capability that directly addresses the uncertainty in the scenario and supports an evidence-based decision. For synchronous remote collaboration, a shared digital whiteboard gives all participants a common visual workspace in which they can add, move, group, annotate, and discuss information in real time. That makes it well suited to participatory journey mapping and other co-design activities. Here, Whiteboarding tools is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Design creation tools focuses attention elsewhere, while Presentation tools addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Tools and Artifacts
Official Salesforce Reference: Journey Mapping - Start Your Journey Map
NEW QUESTION # 36
A fitness company is starting a service that combines data from connected weights with virtual coaching. The company is about to start a new innovation sprint with the following challenge statement: "How might we empower people who are new to fitness to increase their strength?" Which metrics should be used to measure the success of the initiative7
- A. Increase in user referrals and net promoter score (NPS) rating
- B. New user activations and connected weight sales
- C. Increase in new user activity and connected weight utilization
Answer: C
Explanation:
The metrics that should be used to measure the success of the initiative are increase in new user activity and connected weight utilization. These metrics are aligned with the challenge statement of empowering people who are new to fitness to increase their strength, as they indicate engagement and retention of the target audience. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/measure-the-success-of-the-initiative
NEW QUESTION # 37
Cloud Kicks' product team is focused on a new business casual clothing line that they think will account for over half of the company's revenue in the future.
Which trend should influence desirability the most?
- A. Digital product passports' to help prevent counterfeiting
- B. Hybrid work emphasizing the need for color and comfort
- C. Supply chain issues that delay product availability
Answer: B
Explanation:
The most influential trend for desirability in designing a new business casual clothing line is hybrid work emphasizing the need for color and comfort, as this reflects the changing preferences and expectations of customers in a post-pandemic world. Digital product passports to help prevent counterfeiting or supply chain issues that delay product availability are not trends that affect desirability directly, but rather trust and availability.
NEW QUESTION # 38
......
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