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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionWeightObjectives
Organizational Structure and Roles10%- Teams and groups
- Key roles and responsibilities
Technology and Information Management10%- Information management principles
- Role of technology in service management
ITIL Guiding Principles15%- Optimize and automate
- Think and work holistically
- Focus on value
- Progress iteratively with feedback
- Keep it simple and practical
- Start where you are
- Collaborate and promote visibility
Key Concepts of Service Management15%- Service management as a practice
- Services, service offerings, service relationships
- Value, value co-creation, stakeholders
ITIL Service Value System20%- Service value chain
  • 1. Obtain/build
    • 2. Plan
      • 3. Design and transition
        • 4. Improve
          • 5. Engage
            • 6. Deliver and support
              - Continual improvement
              - Governance
              - Purpose and components
              ITIL Practices30%- Technical management practices
              • 1. Deployment management
                • 2. Software development and management
                  • 3. Infrastructure and platform management
                    - Service management practices
                    • 1. Capacity and performance management
                      • 2. Availability management
                        • 3. Incident management
                          • 4. Business continuity management
                            • 5. Change enablement
                              • 6. Service level management
                                • 7. Problem management
                                  • 8. Service request management
                                    - General management practices
                                    • 1. Information security management
                                      • 2. Supplier management
                                        • 3. Relationship management
                                          • 4. Continual improvement

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                                            EXIN ITIL 4 Foundation Sample Questions (Q231-Q236):

                                            NEW QUESTION # 231
                                            Which statement about value creating activities is CORRECT?

                                            Answer: D


                                            NEW QUESTION # 232
                                            Which is a risk that might be removed from a service consumer by an IT service?

                                            Answer: C


                                            NEW QUESTION # 233
                                            Which helps to manage an incident when it is unclear which support team should be working on the incident?

                                            Answer: C


                                            NEW QUESTION # 234
                                            A user contacts the service desk to ask how they can create a report. Which practice is MOST LIKELY to contribute to resolving this issue?

                                            Answer: D


                                            NEW QUESTION # 235
                                            Which guiding principle helps to ensure that better information is available for decision making?

                                            Answer: C


                                            NEW QUESTION # 236
                                            ......

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