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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration and Setup | 20% | - User Interface Configuration
|
| Topic 2: Workflow and Process Automation | 16% | - Automation Tools
|
| Topic 3: Service and Support Applications | 11% | - Customer Support
|
| Topic 4: Sales and Marketing Applications | 12% | - Sales Productivity
|
| Topic 5: Object Manager and Lightning App Builder | 20% | - Page Customization
|
| Topic 6: Productivity and Collaboration | 7% | - Collaboration Tools
|
| Topic 7: Data and Analytics Management | 14% | - Data Management
|
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NEW QUESTION # 189
Which three items are available in the mobile navigation menu?
Choose 3 answers
Answer: A,B,D
Explanation:
Explanation
Lightning app pages, Chatter, and dashboards are three items that are available in the mobile navigation menu.
The mobile navigation menu allows users to access different items in the Salesforce mobile app, such as objects, apps, or utilities. Users can customize their mobile navigation menu by adding or removing items and changing their order. References: https://help.salesforce.com/s/articleView?id=sf.app_nav_setup.htm&type=5
NEW QUESTION # 190
What should an administrator use as an identifier when importing and updating records from a separate financial system?
Answer: B
Explanation:
Explanation
An external ID is a custom field that has the external ID attribute enabled, which means it can beused as an identifier when importing and updating records from an external system. It allows administrators to match records based on a unique ID value from another system instead of using Salesforce record IDs, which may not be available or consistent across systems. An auto-number field is a custom field that automatically assigns a unique numeric value to each record, but it cannot be used as an identifier when importing and updating records from an external system because it is generated by Salesforceand may not match with the external system's IDs. A rich text field is a custom field that allows users to enter formatted text, images, and links, but it cannot be used as an identifier when importing and updating records from an external system because it is not unique or consistent across systems. A record ID is an internal ID assigned by Salesforce to each record, but it cannot be used as an identifier when importing and updating records from an external system because it may not be available or consistent across systems.
References:https://help.salesforce.com/s/articleView?id=sf.custom_field_attributes.htm&type=5
NEW QUESTION # 191
Universal Containers is trying to improve the user experience when searching forthe tight status on a case. The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are workingon.
How should the administrator improve on the current implementation?
Answer: C
Explanation:
Explanation
Support processes allow you to define different status values for differentrecord types on cases.
References: https://help.salesforce.com/s/articleView?id=sf.customize_support_process.htm&type=5
NEW QUESTION # 192
The administrator has been asked to automate a simple field update on the account. When a support agentchanges the status of the account to 'Audited', they would like the system to automatically update the Audited date field on the account with today's date.
Which tool should the administrator use to complete this automation?
Answer: D
Explanation:
Explanation
A formula field is a type of field that calculates a value based on an expression or formula that references other fields or constants. For example, a formula field can display today's date by using the TODAY() function. In this case, the administrator can create a formula field on the account object that updates the audited date field with today's date when the status of the account is changed to 'Audited'.
References:https://help.salesforce.com/s/articleView?id=sf.fields_about_formulas.htm&type=5
NEW QUESTION # 193
Brokers at DreamHouse Realty need to see certain information about one or more cases when referencing the contact record. This record case Name, Case ID,Customer Name, Case Reason, Case Status, and Case Creation Date.
Which two changes in Setup should the administrator make?
Answer: A,C
Explanation:
Explanation
To see certain information about one or more cases when referencing the contact record, an administrator can use two methods: edit the Related List component in the Lightning App Builder and choose Related List as the related listtype; and use the page layout editor to include the appropriate column in the Cases related list. The Related List component is a component that allows users to view and edit records related to a parent record on a record page. The Related List component has two types: Related List and Enhanced List. The Related List type shows records in a table format with columns that match the page layout of the parent record. The Enhanced List type shows records in a compact format with fewer columns and actions. To change the type of the Related List component, an administrator can use the Lightning App Builder and select either Related List or Enhanced List from the properties panel. The page layout editor is a tool that allows administrators to control how fields, related lists, buttons, etc., are arranged on a record detail or edit page for each object. To include appropriate columns in a related list, such as case name, case ID, customer name, case reason, case status, and case creation date for cases related to contacts, an administrator can use the page layout editor and drag and drop the desired fields from the palette to the Cases related list on the contact page layout.
References:
https://help.salesforce.com/s/articleView?id=sf.lex_related_lists_component.htm&type=5https://help.salesforce.c
NEW QUESTION # 194
......
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