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Salesforce ADM-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Configuration and Setup	15%	- Company settings 1. Fiscal year, business hours, currency management 2. Default settings and organizational structure - User interface configuration 1. Declarative customization options 2. Navigation and global settings - Security and access 1. Profiles, permission sets, roles and sharing rules 2. Password policies and login access
Topic 2: Automation	15%	- Process Automation 1. Email alerts, field updates, tasks 2. Flow Builder, approval processes
Topic 3: Object Manager and Lightning App Builder	15%	- Lightning App Builder 1. Custom Lightning pages and components 2. App navigation and customization - Object customization 1. Page layouts, record types, business processes 2. Standard and custom objects, fields, relationships
Topic 4: Service and Support Applications	10%	- Knowledge and Communities 1. Community configuration and access 2. Knowledge base setup and usage - Case management 1. Cases, queues, assignment rules, escalation rules 2. Support processes and entitlements
Topic 5: Sales and Marketing Applications	10%	- Marketing tools 1. Marketing automation capabilities 2. Campaigns, campaign influence - Sales Cloud features 1. Opportunity management, stages, products, price books 2. Lead management, conversion, assignment rules
Topic 6: Productivity and Collaboration	10%	- Chatter 1. Feeds, groups, collaboration features - Activity management 1. Tasks, events, calendars - Mobile and integrations 1. AppExchange and third-party integrations 2. Salesforce Mobile App capabilities
Topic 7: Agentforce AI	8%	- AI capabilities 1. AI features and usage guidelines 2. Agentforce setup and configuration
Topic 8: Data and Analytics Management	17%	- Reports and dashboards 1. Report types, creation, customization 2. Dashboard components and sharing - Data management 1. Data validation and quality tools 2. Import, update, export, mass delete, backup

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Salesforce Certified Administrator Sample Questions (Q117-Q122):

NEW QUESTION # 117
Can I change the location of Chatter feeds? How?

A. Yes. But only for Admin users
B. None of the Above
C. No. But it can be hidden or shown depending on user preferrence
D. Yes. Using page layouts

Answer: C

Explanation:
Section: Volume I

NEW QUESTION # 118
The administrator at Cloud Kicks has a Custom picklist field on Lead, Which is missing on the Contact when leads are converted.
Which two items should the administrator do to make sure these values are populated?
Choose 2 answers

A. Set the picklist field to be required on the Lead Object.
B. Create a custom picklist field on Contact.
C. Update the picklist value with a validation rule.
D. Map the picklist field on the Lead to the Contact.

Answer: B,D

Explanation:
Explanation
To make sure the custom picklist field values are populated on contact when leads are converted, you need to create a custom picklist field on contact and map it to the corresponding field on lead.
References: https://help.salesforce.com/s/articleView?id=sf.convert_lead_mapping.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_fields.htm&type=5

NEW QUESTION # 119
For which objects you have business processes?

A. Lead
B. Opportunity
C. Solutions
D. Account / Contact
E. Case

Answer: A,B,C,E

NEW QUESTION # 120
You convert a lead that is linked to multiple campaigns what is inserted into the opportunity Campaign Source field?

A. The first campaign linked to the lead, based on time stamp, is mapped to the new opportunity
B. The campaign source field is left empty
C. The campaign with the most recently updated member status is mapped to the new opportunity

Answer: C

Explanation:
Section: Volume J

NEW QUESTION # 121
A sales manager would like to view a dashboard from the perspective of different users and switch between users without editing the dashboard. How would an administrator enable this?

A. Grant the sale manager the "Manage Dynamic Dashboards" permission.
B. Create the dashboard as dynamic dashboard.
C. Grant the sales manager the "View My Teams Dashboards" permission.
D. Grant the sales manager the "Drag-and-Drop Dashboard Builder" permission.

Answer: B,C

NEW QUESTION # 122
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