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Scrum PSM-II Exam Syllabus Topics:

Section	Objectives
Topic 1: Developing People and Teams	- Team Dynamics 1. Team Coaching 2. Collaboration Techniques 3. Conflict Resolution - Facilitation Skills 1. Decision-Making Support 2. Workshop Facilitation
Topic 2: Scrum Theory and Principles	- Empiricism 1. Inspection 2. Transparency 3. Adaptation - Scrum Values 1. Courage 2. Commitment 3. Openness 4. Respect 5. Focus
Topic 3: Supporting Organizational Change	- Agile Transformation 1. Change Management 2. Organizational Impediments - Scaling Scrum 1. Organizational Agility 2. Multi-Team Collaboration
Topic 4: Managing Products with Agility	- Product Backlog Management 1. Value Optimization 2. Ordering and Refinement - Stakeholder Collaboration 1. Feedback Loops 2. Expectation Management
Topic 5: Scrum Master Responsibilities	- Serving the Scrum Team 1. Facilitating Scrum Events 2. Coaching Developers 3. Supporting Product Owners - Servant Leadership 1. Enabling Self-Management 2. Continuous Improvement 3. Removing Impediments

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Scrum Professional Scrum Master level II (PSM II) Sample Questions (Q192-Q197):

NEW QUESTION # 192
What are acceptable ways a Scrum Master may work to ensure Scrum is understood and enacted? (Choose the best three answers)

A. Educate stakeholders and customers about Scrum.
B. Hold longer, more in-depth retrospectives with formal learning as part of the retrospective.
C. Schedule group training about Scrum.
D. Require senior management to mandate that all teams in the organization must follow and enact Scrum.
E. Arrange one-on-one coaching sessions where concerns the Scrum Master has identified can be discussed.

Answer: A,C,E

Explanation:
This is a good way to provide individual feedback and guidance to the Scrum Team members and other people involved in the Scrum process. The Scrum Master can help them overcome any challenges or misunderstandings they may have about Scrum.
This is a good way to educate and inform a larger audience about the principles and practices of Scrum. The Scrum Master can use this opportunity to share their knowledge and experience with Scrum, and answer any questions or concerns that may arise.
This is a good way to ensure that the people who have a stake in the product or service understand the benefits and expectations of Scrum. The Scrum Master can help them appreciate the value of empirical feedback, transparency, and collaboration that Scrum provides.

NEW QUESTION # 193
What are two ways in which technical debt relates to velocity? (Choose the best two answers)

A. Velocity may unexpectedly drop when the Developers run into technical debt while attempting to complete new Product Backlog items.
B. Adding technical debt items to the Product Backlog to get estimated and added to your velocity forecasts can guarantee predictability.
C. Developers can artificially increase velocity by incurring technical debt.
D. They are not related, technical debt should be resolved by the support or operations department, not by the Developers.

Answer: A,C

Explanation:
This is a true statement, as some Developers may choose to take shortcuts or compromise on quality in order to deliver more work in a Sprint. However, this is not a sustainable or ethical practice, as it will create more problems and costs in the future. The Scrum Master can help the Developers to avoid this temptation and focus on delivering value and quality instead.
This is a true statement, as technical debt can act as a drag on the productivity and progress of the Developers. Technical debt can make the work more difficult, complex, or risky, and may require more time and effort to fix or refactor. The Scrum Master can help the Developers to identify and manage technical debt, and communicate its impact to the Product Owner and the stakeholders.

NEW QUESTION # 194
Steven is a Scrum Master of a Scrum Team that is new to Scrum. At the halfway point of the Sprint, the Product Owner comes to Steven telling him that he is concerned the Development Team will not be able to complete the entire Sprint Backlog by the end of the Sprint.
What should Steven do in this situation?

A. Add more people to the Development Team to meet the Product Owner's expectations.
B. Motivate the Development Team to meet their commitment to the Product Owner.
C. Coach the Product Owner that with complex software development, you cannot promise the entire scope that was forecast during Sprint Planning. As more is learned during the Sprint, work may emerge that affects the Sprint Backlog.
D. Advise the Product Owner that the Development Team owns the Sprint Backlog and it is up to them to meet their commitments. No one tells the Development Team how to turn Product Backlog into Increments of potentially releasable functionality.

Answer: C

Explanation:
Scrum is founded on empirical process control theory, or empiricism. Empiricism asserts that knowledge comes from experience and making decisions based on what is known. The Sprint Backlog is a forecast by the Development Team about what functionality will be in the next Increment and the work needed to deliver that functionality into a 'Done' Increment. The Development Team modifies the Sprint Backlog throughout the Sprint, and the Sprint Backlog emerges during the Sprint. This emergence occurs as the Development Team works through the plan and learns more about the work needed to achieve the Sprint Goal.
Why C is incorrect:
a) The Dev Team does not commit to finishing all items in the Sprint Backlog. Committing to completing all items would be fixed scope and fixed time leaving no room to adapt. They commit to the Sprint Goal and doing the right thing.
b) It's also incorrect for the PO to focus on completing the entire Sprint Backlog. Finishing everything should not be his main focus. Having a shippable increment that meets the Sprint Goal is more important than trying to finish everything. The advice in option C is equivalent to "Don't worry, they'll get everything done." but because of the complex domain, you cannot guarantee everything will get done.

NEW QUESTION # 195
You are the Scrum Master for four Scrum Teams working from the same Product Backlog.
Several of the Developers come to you complaining that work identified for the upcoming two Sprints will require full time commitment from Stella, an external specialist who is not a member of any of the four Scrum Teams. What would you consider acceptable solutions for the problem?
(Choose the best three answers)

A. Organize a release Sprint in which Stella can thoroughly check and complete all the work done in her domain before considering the work releasable.
B. Investigate whether additional techniques or frameworks for scaling Scrum would be appropriate for these Scrum Teams.
C. Developers with an interest in Stella's domain could volunteer to take on this work in their respective Scrum Teams.
D. Create a team with Stella and identify people from the Scrum Teams to temporarily work in Stella's domain to learn to better serve the existing teams
E. Ask Stella for a plan to hire and train additional people in her domain, and in the meantime work with the Product Owner and Scrum Teams to re-prioritize the work so that tasks not depending on Stella can be done first
F. Merge the Scrum Teams into one large Scrum Team for the next two Sprints. When the need for Stella's expertise is over, the teams can separate again
G. Have the Developers re-order the Product Backlog so Stella can serve one team full-time in a Sprint

Answer: C,D,E

Explanation:
This is a good solution because it is consistent with the Scrum value of commitment, which means that the Scrum Team members are willing to learn new skills and take on new challenges to deliver value. By volunteering to take on this work, the Developers can reduce the dependency on Stella, increase their cross-functionality, and collaborate more effectively within and across the Scrum Teams.
This is another good solution because it is consistent with the Scrum principle of empiricism, which means that the Scrum Team learns and adapts based on the actual outcomes and feedback, rather than following a predefined plan. By asking Stella for a plan to hire and train additional people, the Scrum Master can help address the root cause of the dependency and create more capacity and diversity in Stella's domain. By working with the Product Owner and Scrum Teams to re-prioritize the work, the Scrum Master can also help optimize the value and feasibility of the product backlog items, and enable the Scrum Teams to deliver valuable and functional increments every Sprint.
This is also a good solution because it is consistent with the Scrum value of respect, which means that the Scrum Team members appreciate and value each other's skills and perspectives.
By creating a team with Stella, the Scrum Master can acknowledge and leverage Stella's expertise and experience in her domain. By identifying people from the Scrum Teams to temporarily work in Stella's domain, the Scrum Master can also facilitate knowledge transfer and skill development among the team members, which can improve their self-organization and collaboration.

NEW QUESTION # 196
A Scrum Master colleague of yours wants some guidance on what to do in the following situation. During the Daily Scrum, one Scrum Team member, who is a key central figure in the organization, drags on and on about things which actually are interesting but not relevant for the Daily Scrum, day after day. What are two suggestions you would offer to your colleague?
(choose the best two answers)

A. You suggest using a timer, to limit the time each person can speak at the Daily Scrum.
B. You suggest taking the person aside and asking them what they believe the key outcomes are for the Daily Scrum. Effectively coaching them to help create focus during the Daily Scrum.
C. You suggest passing a token around. The person holding the token has the floor to speak for an allotted amount of time.
D. You contact the team member's Line Manager and raise this as an impediment to the Manager, and ask that they resolve this matter.
E. You suggest coaching the Developers to help them find a way to solve the problem, and own the solution.

Answer: B,E

Explanation:
Explanation
A: You suggest taking the person aside and asking them what they believe the key outcomes are for the Daily Scrum. Effectively coaching them to help create focus during the Daily Scrum.
This is a good suggestion because it shows respect and empathy for the person, while also helping them understand the purpose and value of the Daily Scrum. Coaching is one of the core competencies of a Scrum Master, and it can help the person self-reflect and improve their behavior12. E. You suggest coaching the Developers to help them find a way to solve the problem, and own the solution.
This is another good suggestion because it empowers the Developers to take ownership of their own process and communication. The Scrum Master's role is not to impose rules or solutions, but to facilitate and enable the team's self-organization and collaboration12. By coaching the Developers, the Scrum Master can help them address the issue in a constructive and respectful way.
References: 1: What is a Scrum Master? | Scrum.org 2: What is a scrum master? [+ Responsibilities] | Atlassian

NEW QUESTION # 197
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