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Salesforce Slack-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Delivery and Migration17%- Define roles and responsibilities
- Understand implementation best practices
- Plan and execute migration from other platforms
Policies and Settings22%- Analytics and dashboard usage
- Identity and access management
- Slack Connect and app approval settings
- Security and compliance configurations
Learning and Enablement18%- Plan and execute rollout strategies
- Support adoption and troubleshoot issues
- Design training programs for users and admins
- Create learning materials and resources
Channel Strategy10%- Channel naming conventions and structure
- Apply use cases and best practices
- Design channels for collaboration and workflows
Governance Structure8%- Manage workflows and processes
- Define admin and owner roles
- Establish governance policies
Discovery10%- Gather and analyze client requirements
- Assess organizational readiness
- Communicate Slack value proposition

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Salesforce Certified Slack Consultant Sample Questions (Q85-Q90):

NEW QUESTION # 85
An international NGO is implementing Slack to enhance their global operations. They are looking for effective ways to use Slack for cross-regional communication and coordination. Which Slack use case would be most beneficial for them?

Answer: A

Explanation:
Setting up dedicated channels for each regional team, along with channels for cross-regional collaboration, enables effective communication and coordination across different areas. It allows for both region-specific discussions and broader organizational collaboration.


NEW QUESTION # 86
When creating learning materials for a new Slack learning curriculum, what type of content should be prioritized to ensure effective learning for all users?

Answer: B

Explanation:
Interactive guides and tutorials that progressively cover Slack's features from basic to advanced, complemented by practical examples and exercises, are most effective for diverse learning needs. This approach ensures a comprehensive understanding and practical application of the platform.


NEW QUESTION # 87
A company's Workspace Owner wants to improve team productivity and collaboration. Which feature in the Slack analytics dashboard should they focus on to get insights into how effectively their team is collaborating?

Answer: B

Explanation:
Focusing on active channels and their engagement levels provides valuable insights into how team members are collaborating and participating in workspace discussions, which is crucial for assessing and improving team productivity and collaboration.


NEW QUESTION # 88
A healthcare organization using Slack needs to comply with HIPAA regulations. What is the best practice for approving apps in their Slack workspaces?

Answer: A

Explanation:
A review process allows the organization to verify that each app adheres to HIPAA compliance standards, ensuring patient data is handled securely.


NEW QUESTION # 89
In preparing for a Slack rollout in a mid-sized company, what approach should be taken in the communication plan to address the varied tech proficiency levels of employees?

Answer: A

Explanation:
A multi-tiered communication plan is ideal for a mid-sized company with varied tech proficiency levels. It should include basic introductory sessions for less tech-savvy employees and advanced workshops for those with higher proficiency. This approach ensures that all employees receive appropriate training and support, facilitating a smoother transition to Slack.


NEW QUESTION # 90
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