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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Enabling Slack Success	15%	- Optimization and training - Analytics and usage measurement - Adoption strategy and best practices
Channel and User Group Administration	28%	- Archiving and deletion policies - Channel types and management - User group creation and administration
App Administration	10%	- Integration management - Workflow Builder usage - App installation and configuration
Workspace Administration	9%	- Multi-workspace architecture design - Workspace visibility and configuration - Workspace creation and approval process
Security	15%	- Security governance and compliance - Audit and monitoring - Data protection and retention policies
Fundamentals	9%	- Workspace and organization settings and dashboards - User roles and responsibilities - Slack paid plan features
User Lifecycle Management	14%	- Authentication and access control - Guest account management - User provisioning methods

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Salesforce Certified Slack Administrator Sample Questions (Q139-Q144):

NEW QUESTION # 139
You're the Org Admin for a company's Slack Enterprise Grid organization. Currently, Workspace Admins can decide how guest invitations are managed within their workspace. You want to lock this policy so that guest invitations can only be approved by Org Owners and Admins.
What action should you take to make this change?
(Select the best answer)

A. Lock guest invitations from the org admin dashboard.
B. Ask the Org Owner to make this change because only Org Owners can change org-level policies and settings.
C. Notify users that guest invitations must be submitted at the org level in the announcements channel.
D. Lock guest invitations from each workspace's setting page.

Answer: A

Explanation:
According to Slack's Enterprise Grid admin settings:
"Org Admins and Org Owners can lock the guest invitation setting at the organization level from the Org Admin dashboard to prevent Workspace Admins from controlling it independently." Option A only applies to workspace-level settings (not sufficient). Option B is unnecessary because Org Admins also have permission. Option C is just communication without any enforcement.
(Reference: Slack Administration Study Guide - Managing Guest Access in Enterprise Grid)
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NEW QUESTION # 140
A company has recently implemented Slack, and many teams have started to use it instead of email. Admins want to help members be more productive in Slack without overwhelming them with too much training.
Which of the below would be the most effective way to increase members' productivity in Slack?

A. Train everyone on how to create Slack integrations.
B. Connect tools they are already using, like Google Calendar or Box, to Slack.
C. Show employees how they can request new apps to be installed in Slack.
D. Allow employees to install social apps, like Giphy, that will help attract new Slack members.

Answer: B

Explanation:
Slack's recommendation for increasing adoption and productivity states:
"Connect existing tools that users are already familiar with to Slack, so they immediately see value without needing extensive new training." This approach enhances workflows and familiarity, without adding a heavy burden of learning or complex processes.
(Reference: Slack Administration Study Guide - Accelerating Slack Productivity with Integrations)
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NEW QUESTION # 141
Marianne, an Org Admin, hears feedback that it's difficult for her members to find channels. She regularly receives requests in the #help-slack channel from members who accidentally created duplicate channels because they weren't aware there was already a channel on a certain topic.
Which action should Marianne's team take first to address the problem?

A. Change her workspace settings to allow all members to archive channels.
B. Restrict new channel creation to admins only.
C. Standardize and communicate channel naming conventions.
D. Encourage members to add a channel purpose and topic.

Answer: C

Explanation:
The first step to addressing duplicate channels and improving discoverability is:
"Standardizing channel naming conventions, making it easier for members to find existing channels and understand their purpose." Slack best practices emphasize that a standardized naming system helps with searchability and organization.
Although adding channel topics and purposes (Option C) is also good practice, naming conventions are the first priority.
(Reference: Slack Administration Study Guide - Channel Management and Naming Best Practices)
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NEW QUESTION # 142
Amy is an Org Owner on an Enterprise Grid plan.
A workspace Admin informs Amy that a confidential file has been uploaded to a public channel by mistake.
Amy needs to remove the file and determine who has downloaded it.
What should Amy do to accomplish this goal?

A. Using MDM, disable file downloads and then use session management to see who was logged in and downloaded the file.
B. Using an integrated Data Loss Prevention (DLP) solution, delete the file, and then review the Audit Logs API to see who downloaded the file.
C. Using a third-party eDiscovery app, delete the file and use data exports to determine who downloaded the file.
D. Using Slack Enterprise Key Management (EKM), revoke key access for the file, and review the EKM logs to see who downloaded the file.

Answer: B

Explanation:
The proper course of action involves:
* Deleting the file through an integrated Data Loss Prevention (DLP) solution.
* Reviewing access through the Audit Logs API.
Slack documentation confirms:
"A DLP integration allows detection and remediation (e.g., deletion) of sensitive files or messages. The Audit Logs API provides detailed logs of user activity, including file downloads." Mobile Device Management (MDM) focuses on device security, not file tracking, and EKM controls encryption but doesn't show file download actions.
(Reference: Slack Administration Study Guide - Security and Compliance - Data Loss Prevention and Audit Logs)
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NEW QUESTION # 143
Teara is a Workspace Owner. She has discovered that projects and key decisions are being discussed via direct messages because public channel message retention settings are set to delete messages after 20 days.
The decision regarding this setting was made 2 years ago, and now the setting is no longer required.
Team members are experiencing difficulty creating channels. Teara is wondering if there are other settings she should review that might be contributing to the direct message conversations.
Which settings and permissions should Teara change to promote increased communication outside of direct messages?

A. Changing the workspace's public channel message retention and deletion policy to "Keep Everything", changing the direct message retention and deletion policy to delete messages after 1 day, and restricting the creation of channels to Owners only
B. Changing the workspace's public channel message retention and deletion policy to "Keep Everything", changing the direct message retention and deletion policy to delete messages after 1 day, and allowing everyone to create channels
C. Sending an announcement in the #general channel notifying everyone to move conversations to channels and to DM Teara if you need a channel created
D. Changing the workspace's message retention and deletion policy for all channels and direct messages to
"Keep Everything" and allowing everyone to create channels

Answer: B

Explanation:
Slack's best practices for promoting open communication are:
"Keep everything in public channels for transparency and collaboration. Set public channel message retention to 'Keep Everything' and restrict DM retention to minimize private, siloed communication." Also:
"Allow everyone to create channels to lower barriers to collaboration and prevent bottlenecks." Restricting channel creation (Option C) would hinder users and reinforce the DM reliance problem.
(Reference: Slack Administration Study Guide - Messaging and Retention Policies)
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NEW QUESTION # 144
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