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Salesforce ADM-201 Exam Syllabus Topics:

SectionWeightObjectives
Configuration and Setup15%- User interface configuration
  • 1. Navigation and global settings
  • 2. Declarative customization options
- Company settings
  • 1. Default settings and organizational structure
  • 2. Fiscal year, business hours, currency management
- Security and access
  • 1. Profiles, permission sets, roles and sharing rules
  • 2. Password policies and login access
Data and Analytics Management17%- Reports and dashboards
  • 1. Dashboard components and sharing
  • 2. Report types, creation, customization
- Data management
  • 1. Import, update, export, mass delete, backup
  • 2. Data validation and quality tools
Sales and Marketing Applications10%- Sales Cloud features
  • 1. Opportunity management, stages, products, price books
  • 2. Lead management, conversion, assignment rules
- Marketing tools
  • 1. Campaigns, campaign influence
  • 2. Marketing automation capabilities
Service and Support Applications10%- Case management
  • 1. Cases, queues, assignment rules, escalation rules
  • 2. Support processes and entitlements
- Knowledge and Communities
  • 1. Knowledge base setup and usage
  • 2. Community configuration and access
Productivity and Collaboration10%- Activity management
  • 1. Tasks, events, calendars
- Chatter
  • 1. Feeds, groups, collaboration features
- Mobile and integrations
  • 1. AppExchange and third-party integrations
  • 2. Salesforce Mobile App capabilities
Object Manager and Lightning App Builder15%- Object customization
  • 1. Page layouts, record types, business processes
  • 2. Standard and custom objects, fields, relationships
- Lightning App Builder
  • 1. App navigation and customization
  • 2. Custom Lightning pages and components
Automation15%- Process Automation
  • 1. Email alerts, field updates, tasks
  • 2. Flow Builder, approval processes
Agentforce AI8%- AI capabilities
  • 1. Agentforce setup and configuration
  • 2. AI features and usage guidelines

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Salesforce Certified Administrator Sample Questions (Q88-Q93):

NEW QUESTION # 88
Users at Dreamhouse Reality are only allowed to see opportunities they own. Leadership wants an enterprise- wide dashboard of all open opportunities in the pipeline so that users can see how the company is performing at any point in time.
How should an administrator create the dashboard without changing any sharing setting?

Answer: D

Explanation:
Explanation
Creating a dashboard with the running user set as someone who can see all opportunities is a way to create an enterprise-wide dashboard of all open opportunities in the pipeline without changing any sharing settings. The running user determines what data is displayed on the dashboard based on their access level and permissions; if the running user can see all opportunities, then the dashboard will show all opportunities regardless of who views it. Updating the dashboard folder settings to manager for the sales reps role does not create an enterprise-wide dashboard; it only controls who can access the dashboard folder, not what data is displayed on the dashboard. Adding a filter to the dashboard to filter the opportunities by owner role does not create an enterprise-wide dashboard either; it only shows opportunities owned by users in certain roles, not all opportunities. Building individual dashboards for profiles that need to see the enterprise results is not a feasible solution; it would require creating multiple dashboards for different profiles and maintaining them separately, which is inefficient and redundant. References:
https://help.salesforce.com/s/articleView?id=sf.dashboards_running_user.htm&type=5


NEW QUESTION # 89
At Ursa Major Solar, an Administrator has set up a new user.
The user needs to activate the account before the email link expires by default.
How long does the user have before the link expires?

Answer: A


NEW QUESTION # 90
You cannot delete a product that is used on an opportunity

Answer: B


NEW QUESTION # 91
For each profile, you can set the hours when users can log in and the IP addresses from which they can log in.

Answer: B


NEW QUESTION # 92
SIMULATION
Who can import data for all users?

Answer:

Explanation:
See the answer below
Explanation/Reference:
System Admin and Marketing User Profile can import Leads.


NEW QUESTION # 93
......

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