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| Section | Weight | Objectives |
|---|---|---|
| Telephony and Call Routing | 30% | - Configure inbound and outdial telephony options for Webex Contact Center agents - Configure infrastructure components to route voice calls within Webex Contact Center flows
- Describe Webex Contact Center telephony architecture options
|
| Digital Channels | 15% | - Configure software components to route digital contacts within Webex Contact Center frameworks - Troubleshoot digital channels delivery faults across modern communication flows
|
| Advanced Features and AI | 25% | - Implement webhooks and developer APIs to support external database queries
|
| Tenant Configuration and Reporting | 30% | - Analyze real-time and historical dashboards to isolate operational constraints - Configure desktop layouts and custom desktop profiles for agents and supervisors - Configure security profiles, skills-based routing rules, and scheduling patterns - Configure Webex Contact Center users and identity records - Describe Webex Contact Center reporting analytics and data visibility tracking - Configure multi-tier customer experience variables and thresholds - Describe network requirements for Webex Contact Center systems |
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NEW QUESTION # 27
An administrator must set up a way to authenticate users via SMS using a randomly generated passcode.
Which two nodes in Webex Connect are needed to implement this authentication? (Choose two.)
Answer: A,C
Explanation:
SMS-based one-time passcode authentication requires generating the passcode and sending it to the user over SMS. Webex Connect includes a Generate OTP node for creating the random passcode and an SMS node for delivering the generated value to the customer's mobile number. Those two nodes form the minimum authentication workflow. A Profile node can retrieve or update customer profile information but does not generate or deliver the passcode. A Data Parser node can parse structured responses, which is useful after API calls, but it is not required to create and transmit an OTP. An Evaluate node can compare the customer's submitted passcode to the stored/generated value later in the flow, but the question asks which two nodes are needed to implement authentication via SMS using a randomly generated passcode. The foundational nodes are Generate OTP and SMS. Reference: Webex Connect Help, Generate OTP node; SMS Node; Webex Connect flow builder documentation.
NEW QUESTION # 28
An administrator configured a Webex bot for internal users to report IT issues via the Webex App. Incoming messages are sent to a webhook endpoint managed by Webex Connect, with conversation logic in a single flow. The administrator notices that each time a user sends a message, the flow in Webex Connect starts from the beginning, rather than continuing the conversation from where it left off.
Which action must the administrator take in the Webex Connect flow to prevent the conversation from restarting with each message?
Answer: B
Explanation:
A Webex bot conversation must preserve conversation context between incoming messages. If each incoming message starts the Webex Connect flow from the beginning, the flow is treating every webhook event as a new start event instead of waiting for the next message from the same user. The Receive node is the correct mechanism for continuing the flow after the initial webhook trigger. It should use a custom event that matches the user email, because the user identity is what links the next inbound message to the same conversation path. Matching the bot email would identify the bot endpoint, not the specific human conversation participant.
Creating multiple webhooks for different steps would fragment the design and still would not preserve state cleanly. A Call Flow node is useful for modularizing logic but does not by itself wait for and correlate the user's next message. The Receive node with the user-email custom event keeps the conversation from restarting. Reference: Webex Connect Help, Receive Node and flow debugging; Webex Connect Webex Chat
/Webex Engage documentation.
NEW QUESTION # 29
Refer to the exhibit.
An engineer is integrating Cisco Webex Connect web chat with a CRM platform and must map JSON responses to variables for the Webex Connect flow.
Drag and drop the JSON path expressions from the left onto the corresponding variables on the right. Not all expressions will be used.
Answer:
Explanation:
Explanation:
userId: $.data.users[?(@.phoneNumber == '+1 (555) 123-4567')].userId
currentPage: $.data.currentPage
The JSONPath mapping must match the structure shown in the API response. The userId variable is not a simple top-level property; it sits inside the users array. The expression must filter the users array for the object whose phoneNumber equals +1 (555) 123-4567 and then return that object's userId. That is why the filtered JSONPath expression using $.data.users[?(@.phoneNumber == '+1 (555) 123-4567')].userId is the correct mapping. The currentPage variable is directly under data, so the correct expression is $.data.currentPage.
Expressions such as $.currentPage miss the data wrapper, and $.data.currentPage.number assumes currentPage is an object with a number property, which the response does not show. $.data.user[0] .userId is also wrong because the array name in the response is users, not user, and it would take the first user rather than the matching phone number. Reference: Webex Connect Help, Custom Node Integration; Webex Connect flow data parsing guidance.
NEW QUESTION # 30
What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)
Answer: A,D
Explanation:
Webex Contact Center API rate limiting is applied per client ID with default limits of 30 requests per second and 1800 requests per minute. These limits control both short burst traffic and sustained request volume for the client application.
NEW QUESTION # 31
What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)
Answer: A,D
NEW QUESTION # 32
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