CIS-ITSM Exam Labs, Certification CIS-ITSM Training

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ServiceNow CIS-ITSM Exam Syllabus Topics:

SectionWeightObjectives
Problem Management10-15%- Problem workflow and states
  • 1. Linking incidents to problems
  • 2. Problem categorization and prioritization
  • 3. Known error database (KEB)
Reporting and Analytics5-10%- Performance analytics for ITSM
  • 1. Real-time reporting capabilities
  • 2. Dashboard creation
  • 3. Metric definition and KPI setup
Incident Management15-20%- Integration with other processes
  • 1. Problem management linkage
  • 2. Knowledge base integration
  • 3. Change management connection
- Incident creation and management
  • 1. Incident states and workflow
  • 2. Assignment rules and escalation
  • 3. SLA configuration and monitoring
ServiceNow Platform Fundamentals15-20%- ServiceNow architecture and UI navigation
  • 1. Configuration and customization basics
  • 2. Application Navigator and search capabilities
  • 3. Lists, forms, and UI policies
Knowledge Management5-10%- Knowledge base structure
  • 1. Search and publication
  • 2. Integration with incidents and problems
  • 3. Article types and workflows
Asset Management Integration5-10%- Hardware and software asset tracking
  • 1. Asset lifecycle management
  • 2. CI to asset relationship
  • 3. Lease and warranty management
Configuration Management (CMDB)10-15%- CMDB fundamentals
  • 1. CI data quality and reconciliation
  • 2. CI classes and relationships
  • 3. Discovery integration
Service Level Management10-15%- SLA definitions and metrics
  • 1. SLA configuration in ServiceNow
  • 2. SLA reporting and dashboards
  • 3. SLA timers and pause conditions
Change Management15-20%- Change request lifecycle
  • 1. Approval workflows and routing
  • 2. Change models and categories
  • 3. Risk assessment and CAB scheduling
- Change calendar and planning
  • 1. Change calendar configuration
  • 2. Implementation plan creation
  • 3. Conflict detection
ITSM Framework and Setup20-25%- Service catalog and service offerings
  • 1. Workflow editor for catalog items
  • 2. Variable sets and question blocks
  • 3. Catalog configuration
- ITSM Pro functionality and capabilities
  • 1. Baseline configuration
  • 2. Process activator features
  • 3. ITSM license requirements

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Certification CIS-ITSM Training | New CIS-ITSM Exam Papers

ServiceNow CIS-ITSM practice questions are based on recently released ServiceNow CIS-ITSM exam objectives. Includes a user-friendly interface allowing you to take the ServiceNow CIS-ITSM Practice Exam on your computers, like downloading the PDF, Web-Based ServiceNow CIS-ITSM practice test software, and Desktop ServiceNow CIS-ITSM practice exam software.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q91-Q96):

NEW QUESTION # 91
The itil user is permitted to read the CAB definitions.

Answer: B


NEW QUESTION # 92
Which of the following database views is useful if you need to create a report of the changes that were closed by category?

Answer: A


NEW QUESTION # 93
Which three actions can occur when an administrator clicks "Save" after making a number of modifications to Knowledge data categories in a category group and changing their positions in the hierarchy? (Choose three.)

Answer: A,C,E


NEW QUESTION # 94
Map to field functionality is NOT supported for variables added inside a variable set.

Answer: B


NEW QUESTION # 95
Which of the following are valid Request States? (Choose all that apply.)

Answer: A,E


NEW QUESTION # 96
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