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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Managing Inventory | 8% | - Select inventory and price book models - Manage products, consumption, and returns |
| Topic 2: Configuring Mobility | 10% | - Distinguish mobile app capabilities - Configure Field Service mobile app settings - Enable mobile workflows and sign-off processes |
| Topic 3: Managing Assets | 5% | - Maintain assets and asset relationships - Track asset history and maintenance |
| Topic 4: Managing Scheduling and Optimization | 28% | - Use dispatcher console and scheduling tools - Set up operating hours and availability - Configure scheduling policies and optimization rules - Manage service appointment lifecycle and assignment |
| Topic 5: Managing Work Orders | 23% | - Configure work order processes, types, and parameters - Manage work order lifecycle, line items, and milestones - Relate work orders, service appointments, and products |
| Topic 6: Configuring Maintenance Plans | 5% | - Schedule recurring work - Design and implement maintenance plans |
| Topic 7: Managing Resources | 16% | - Configure service territories and membership - Manage time sheets, operating hours, and skills - Understand license types and deployment - Set up and manage crews and resource types |
| Topic 8: Permissions and Sharing | 5% | - Manage territory visibility and sharing rules - Configure permission sets and access |
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NEW QUESTION # 110
Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource Licenseand Salesforce Field Service Resource Permissions assigned to them.
How should a Consultant provide access to the Salesforce Field Service mobile app?
Answer: D
Explanation:
To provide access to the Salesforce Field Service Mobile App, the user's profile must have the Field Service Mobile permission enabled.Updating Public Group membership, assigning a Field Service Mobile License to the user, or modifying the user record would not grant access to the mobile app. References:https://help.
salesforce.com/s/articleView?id=sf.fs_mobile_app_permissions.htm&type=5
NEW QUESTION # 111
One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work areaAfterward. How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?
Answer: D
Explanation:
The correct configuration is an Excluded Resource preference on the Account. An Account-level Excluded Resource preference records that the customer should not receive that technician on future work. The Scheduling Policy ' s Excluded Resources rule can then prevent the technician from being considered.
Operationally, the goal is to preserve schedule integrity while minimizing manual intervention. Field Service should be allowed to use the standard scheduling engine wherever possible so that resource availability, travel, appointment constraints, priorities, and territory context remain consistent across manual and automated scheduling actions.
The alternatives address different parts of the Field Service model. Simply removing Preferred status would stop favoring the technician but would not prohibit assignment, and moving territories would affect unrelated customers.
The recommended choice also keeps the decision inside the native scheduling framework, so future optimization and dispatcher actions evaluate the same constraints consistently instead of relying on manual workarounds.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Scheduling and Optimization - Resource Preferences; Excluded Resources; Account-level preferences.
NEW QUESTION # 112
Which three objects are associated to the Work Type? Choose 3 answers
Answer: B,C,D
Explanation:
Skill Requirements, Articles, and Products Required is the appropriate Field Service design. Work Types are reusable job templates. They directly associate the skills required to perform the work, the Knowledge articles that guide technicians, and the products expected for execution.
The Field Service data model separates the service requirement from its individual tasks and visits. A Work Order represents the overall job, Work Order Line Items represent component-level or task-level work, and Service Appointments represent the scheduled field visits used to execute that work. Choosing the correct level preserves accurate history, pricing, inventory, and scheduling.
The alternatives address different parts of the Field Service model. Service Resources are selected later by scheduling, and Service Appointments may be generated from work using a Work Type but are not one of the three supporting objects identified by the question.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Work Orders - Work Types; Skill Requirements; Knowledge Articles; Products Required.
NEW QUESTION # 113
Each container consists of multiple parts that are tracked by Asset records. Universal Containers's customers usually wait until several parts need service before requesting a Technician come on-site to save money on servicecharges.
How should a Consultant configure Salesforce Field
Service to track the work performed?
Answer: C
Explanation:
This option allows tracking the work performed for each asset separately and associating it with a work order and a service appointment. References:https://help.salesforce.com/s/articleView?id=sf.
fs_work_order_line_items.htm&type=5
NEW QUESTION # 114
Universal Containers performs maintenance and repairs on Assets in the field and Wants to increase first-time fix rates.
What should a Consultant include when creating a Work Order?
Answer: B
Explanation:
The requirement is best implemented with Products Required and Skill Requirements. A first-time fix depends on sending a technician who has both the required expertise and the expected parts. Skill Requirements filter or rank qualified resources, while Products Required communicate the material expected for the job.
Good Work Order design also preserves the distinction between planned work and execution results. Products Required, requirements, and task structure should be established before service; Products Consumed, actual times, signatures, and completion statuses then record what actually happened in the field.
The alternatives address different parts of the Field Service model. Products Consumed records what was actually used after execution; estimated duration and SLA information do not ensure that the technician has the required competence and inventory.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Work Orders - Work Orders; Products Required; Skill Requirements; first-time fix.
NEW QUESTION # 115
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