100% Pass 2026 Perfect ITILFNDv4: ITIL 4 Foundation Reliable Mock Test

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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Weight	Objectives
ITIL Practices	25%	- Technical Management Practices: Monitoring & Event, Release, Deployment, etc. - Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc. - General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc.
Key Concepts of Service Management	20%	- Service relationships: service providers, consumers, stakeholders - Value, outcomes, costs and risks - Products and services
Key Concepts of ITIL 4	15%	- Information and technology - Value streams and processes - Organizations, people and culture - Partners and suppliers
ITIL Guiding Principles	15%	- Keep it simple and practical - Start where you are - Focus on value - Think and work holistically - Collaborate and promote visibility - Progress iteratively with feedback - Optimize and automate
ITIL Service Value System	25%	- Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Purpose and components of the Service Value System - Governance - Continual Improvement

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2026 ITILFNDv4: Reliable ITIL 4 Foundation Reliable Mock Test

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EXIN ITIL 4 Foundation Sample Questions (Q312-Q317):

NEW QUESTION # 312
What should be done for every problem?

A. It should be prioritized based on its potential impact and probability
B. It should be resolved so that it can be closed
C. It should be diagnosed to identify possible solutions
D. It should have a workaround to reduce the impact

Answer: A

NEW QUESTION # 313
Which describes the utility of a service?

A. A service that supports the performance of the consumer
B. A service that increases constraints on the consumer
C. A service that is fit for use
D. A service that meets its service level targets

Answer: A

NEW QUESTION # 314
Which BEST describes a situation in which the emergency change advisory board (ECAB) is used?

A. During peak or holiday periods when emergencies are more likely to occur
B. In an emergency situation when it is not possible to convene a full CAB
C. Following a full change advisory board (CAB) to resolve any outstanding agenda items
D. Outside the normal working hours of the business unit

Answer: B

NEW QUESTION # 315
Which benefit is MOST aligned with the guiding principle 'progress iteratively with feedback'?

A. The service provider gains a better understanding of the customer experience
B. Bottlenecks in the service provider's workflow are identified
C. Service providers are able to respond more quickly to customer needs
D. The complexities of the service provider's IT systems are identified

Answer: C

NEW QUESTION # 316
What should be considered as part of the 'partners and suppliers' dimension?

A. The activities, workflows, controls and procedures needed to achieve the agreed objectives
B. The level of integration and formality involved in the relationships between organizations
C. The required skills and competencies of teams and individual members of the organization
D. The information created, managed and used in the course of service provision and consumption

Answer: B

NEW QUESTION # 317
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