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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 2
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 3
  • Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 4
  • Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 5
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 6
  • Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 7
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 8
  • Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 9
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 10
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.

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Apple Device Support Exam Sample Questions (Q106-Q111):

NEW QUESTION # 106
While setting up a new iPad from their organization, a user notices that several setup screens are missing.
What is the most likely reason?

Answer: A

Explanation:
MDM can automate Setup Assistant, skipping screens (e.g., Apple ID, Terms) for managed devices enrolled in Apple School Manager/Business Manager.
* Option A: Activation failure halts setup, not skips screens.
* Option B: Release prevents MDM control, not skips.
* Option D: No "Skip all" option exists.
* Option C: Correct-MDM streamlines setup.References: Apple Support - "MDM Overview" (support.
apple.com/HT204142).


NEW QUESTION # 107
ACME, Inc. wants all users to see mounted servers in the Finder by default.
Which terminal command should you use to modify the Finder preferences to display mounted servers?

Answer: C

Explanation:
The terminal command defaults write com.apple.finder ShowMountedServersOnDesktop true sets the Finder preference to show mounted servers on the desktop. This is equivalent to checking the box for "Connected Servers" in the Finder settings under the General tab. The other commands are either invalid or do not change the preference value.
* defaults read com.apple.finder ShowMountedServersOnDesktop true reads the current value of the preference, but does not modify it.
* defaults cat com.apple.finder ShowMountedServersOnDesktop true is not a valid command, as cat is not a valid subcommand for defaults.
* defaults append ShowMountedServersOnDesktop com.apple.finder true appends the value true to the preference key ShowMountedServersOnDesktop, which is not a valid operation, as the preference value should be a boolean, not a list. References:
* Apple Device Support Exam Prep Guide, page 11
* Change Finder settings on Mac
* How to show Hard Disk icon on Desktop via Terminal?


NEW QUESTION # 108
A managed iPhone doesn't offer the latest operating system in Settings > General > Software Update. Which two reasons could be the cause? (Select two.)

Answer: C,D

Explanation:
* B:VPN/proxy can block access to Apple's update servers, preventing detection.
* C:MDM can defer updates (e.g., 90 days) on managed devices.
* Option A: Signing affects installation, not visibility.
* Option D: Backup isn't required to see updates.
* Option E: Charge level affects installation, not availability.References: Apple Support - "Update your iPhone" (support.apple.com/HT204204); "MDM restrictions" (support.apple.com/HT204142).


NEW QUESTION # 109
Use this image to answer the question.
What should you do if you forgot your passcode and your iPhone is disabled?

Answer: A

Explanation:
If you forgot your passcode and your iPhone is disabled, you need to erase your iPhone and set it up again.
The only way to do this is to put your iPhone in recovery mode and connect it to a computer with iTunes or Finder. This will erase all your data and settings, including the passcode, and install the latest version of iOS or iPadOS on your iPhone. You can then restore your data and settings from a backup, if you have one, or set up your iPhone as a new device. To put your iPhone in recovery mode, you need to follow these steps:
* Make sure that your iPhone is not connected to your computer, then turn it off completely.
* Press and hold the correct button for your iPhone model while connecting it to your computer. For iPhone 8 and later, use the side button. For iPhone 7 and 7 Plus, use the volume down button. For iPhone 6s and earlier, use the home button.
* Keep holding the button until you see the recovery mode screen on your iPhone, then release the button.
The recovery mode screen shows a cable and a computer icon.
* On your computer, open iTunes or Finder and locate your iPhone. You should see a message that says there is a problem with your iPhone that requires it to be updated or restored.
* Choose Restore to erase your iPhone and install the latest software. This may take some time, so do not disconnect your iPhone until the process is complete.
* After your iPhone is restored, you can set it up again using the onscreen instructions. You can choose to restore from a backup or set up as a new device.: If you forgot your iPhone passcode ; Apple Device Support Exam Prep Guide , page 8.


NEW QUESTION # 110
Which tool should you use first to troubleshoot Mail connectivity issues in macOS?

Answer: A


NEW QUESTION # 111
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