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SAP C-BCSCX-2502 Exam Syllabus Topics:

Section	Objectives
Positioning SAP Customer Experience Solutions	- Business value positioning of SAP CX 1. Customer experience transformation scenarios 2. Omnichannel customer engagement
Integration Across SAP CX and SAP Business Suite	- Integration with SAP S/4HANA and SAP Business Technology Platform 1. End-to-end process integration 2. Data flow between CX and ERP systems
Customer Data, Analytics, and Experience Management	- Customer identity and consent management 1. Personalization and analytics use cases 2. Data-driven customer engagement
Understanding the SAP Customer Experience Portfolio	- SAP CX portfolio components (Sales, Service, Marketing, Commerce, Customer Data) 1. Solution capabilities and value propositions 2. Use cases across customer journey

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q18-Q23):

NEW QUESTION # 18
What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.

A. Complex and costly upgrades from custom extensions
B. Efficient operations of IT security and efficiency
C. Data quality and consistency challenges
D. Better process execution through improved data quality
E. Rapid, continuous innovation by running the latest software version

Answer: B,D,E

NEW QUESTION # 19
Which solution can be used to analyze a real-time 360 view of the customer?

A. Enterprise Consent and Preference Management
B. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)
C. SAP Customer Data Platform
D. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)

Answer: C

NEW QUESTION # 20
Which of the following actions can you perform in SAP Customer Data Cloud?

A. You can analyze customer preferences for communication.
B. You can migrate data using the Data Workbench.
C. You can manage customer segments.
D. You can record all master data (customer, products, organization) in a central database.

Answer: A

NEW QUESTION # 21
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration monitoring needs to be centralized
B. Integration between SAP CX and SAP ERP is out-of-the-box
C. Integration caters for error handling and monitoring
D. Integration is GDPR compliant
E. Integration value mapping needs to be maintained

Answer: B,C,E

NEW QUESTION # 22
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It provides permanent transparent and personalized data related to maintenance plants.
B. It provides permanent awareness of customer expectations.
C. It provides seamless connectivity to teams with the correct information at the right time.
D. It enables processing of accounting data.
E. It enables organizations to deliver personalized customer engagement data.

Answer: B,C,E

NEW QUESTION # 23
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