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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) |
| Exam Number: | CIS-ITSM |
| Related Certifications: | ServiceNow Certified System Administrator ServiceNow Certified Implementation Specialist - ITSM |
| Passing Score: | 70% |
| Exam Price: | $450 USD |
| Real Exam Qty: | 60 |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Certificate Validity Period: | Requires maintenance via ServiceNow delta exams (no fixed expiration) |
| Exam Format: | Multiple Choice, Multiple Select |
| Recommended Training: | ServiceNow IT Service Management (ITSM) Implementation Course |
| Exam Registration: | ServiceNow Training and Certification Portal |
| Sample Questions: | ServiceNow CIS-ITSM Sample Questions |
| Exam Way: | Online proctored or authorized testing center |
| Pre Condition: | Recommended: ServiceNow Certified System Administrator (CSA) or equivalent platform experience |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification.html |
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ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) Certification Exam is designed to verify the knowledge and skills of IT professionals in implementing and managing IT Service Management processes using ServiceNow. Certified Implementation Specialist - IT Service Management certification exam is intended for individuals who have experience in configuring and implementing ITSM processes and solutions on the ServiceNow platform. Certified Implementation Specialist - IT Service Management certification exam tests the knowledge and skills of candidates in the areas of Incident Management, Problem Management, Change Management, Service Catalog, Service Level Management, and Configuration Management.
NEW QUESTION # 13
What do you use to identify who will have access to particular items in a service catalog?
Answer: E
Explanation:
The implementation requirement maps directly to A. User criteria; therefore A is correct. Service Catalog and Request Management separate catalog design from request fulfillment. Catalog Items, Record Producers, Content Items, Order Guides, variables, user criteria, roles, Catalog Builder, flows, approvals, requested items, and catalog tasks each have a distinct purpose. Correct design keeps the user experience simple while reusing variables and fulfillment logic wherever possible. User Criteria are the standard audience mechanism for catalog and model access. They evaluate users, groups, roles, companies, locations, departments, and related attributes so visibility can be governed declaratively instead of through custom client logic. The remaining choices are not the best fit. B. Availability rules; C. Security rules; D. User access rules. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics: Service Catalog and Request Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 14
What is the purpose of the Duration field in the incident form?
Answer: A
NEW QUESTION # 15
The itil user is permitted to read the CAB definitions.
Answer: B
NEW QUESTION # 16
Which of the following roles can delete a CAB definition?
Answer: B
Explanation:
Explanation
Only system admin can delete CAB Definitions.
NEW QUESTION # 17
The calculation of incident priority is based on both impact and urgency fields.
Answer: B
NEW QUESTION # 18
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