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Salesforce BA-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Stakeholder Engagement	20%	- Communication and collaboration strategies - Stakeholder identification and analysis
Topic 2: Data and Process Understanding in Salesforce	20%	- Process mapping and optimization - Data modeling concepts in Salesforce
Topic 3: User Stories and Agile Practices	15%	- Writing effective user stories and acceptance criteria - Agile/Scrum collaboration with development teams
Topic 4: Business Analysis Fundamentals	20%	- Business process analysis and improvement - Role of a Business Analyst in Salesforce ecosystem
Topic 5: Requirements Development and Management	25%	- Requirements documentation and validation - Requirements elicitation techniques

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최신 Salesforce Business Analyst BA-201 무료샘플문제 (Q80-Q85):

질문 # 80
The sales team at Universal Containers has concerns that the process for distributing new leads is too slow.
The VP of sales has engaged a business analyst (BA) to help map out a process to distribute new leads quickly. The BA sets up a meeting with stakeholders and learns a stakeholder already has a solution in mind.
What should the BA do next?

A. Gather requirements and then note the proposal solution.
B. Implement the solution now to save time in the planning phase.
C. Ask the stakeholder to demo their solution to the project team.

정답：A

질문 # 81
The delivery team at Cloud Kicks has Just conducted a successful sprint demo showcasing a new sales dashboard. However, the marketing team Is unhappy because the new lead automation they requested was missing from the deliverables and an Important new marketing campaign is starting the next day.
What did the business analyst fall to do during sprint planning'?

A. Create a burndown list of sprint tasks
B. Prioritize the sprint backlog with stakeholders
C. Calculate the sprint capacity correctly

정답：B

설명：
According to the Salesforce Business Analyst Certification Prep, the business analyst's role in sprint planning is to prioritize the sprint backlog with stakeholders1. The BA should ensure that the most important and valuable user stories are selected for the sprint, based on the business needs and expectations1. The BA should also communicate the sprint goals and scope to the stakeholders and get their buy-in1. In this scenario, the BA failed to prioritize the sprint backlog with the marketing team, resulting in their dissatisfaction with the deliverables. References: Salesforce Business Analyst Certification Practice Quiz and Sample Questions, Cert Prep: Salesforce Business Analyst

질문 # 82
Which step should a business analyst take to establish credibility and covert empathy with stakeholders during discovery sessions for a new Experience site?

A. Describe work with other companies that has solved similar problem.
B. Reiterate the project objectives and the KPIs that will be tracked.
C. Ensure the workshop schedule consider tome zone and language differences.

정답：A

설명：
The best practice for establishing credibility and conveying empathy with stakeholders during discovery sessions is to ensure the workshop schedule considers time zone and language differences. This shows respect and sensitivity to the stakeholders' preferences and needs, and helps to avoid potential misunderstandings or conflicts. It also helps to build rapport and trust with the stakeholders, and encourages their participation and engagement. The other options are either irrelevant or ineffective. Option A does not address the stakeholders' needs or expectations, and may come across as boastful or arrogant. Option C does not convey empathy or understanding, and may be too repetitive or boring. References: https://trailhead.salesforce.com/en
/content/learn/modules/business-analysis-discovery/plan-and-facilitate-discovery-sessions

질문 # 83
Northern Trail Outfitters (NTO) has acquired a competitor. The agreement is to migrate the acquired company into NTG's Technological Platforms. One of its challenges is to offer a unified customer experience while strengthening the relationship with its customers. The business analyst (BA) has been asked to translate the business objectives and assemble an improved and standard customer experience.
Which strategy should the BA use to accomplish the goal?

A. Understand business objectives, define the intention and audience, lead a journey mapping workshop, find opportunities for improvement, and update the journey map.
B. Understand business objectives, determine company culture, evaluate processes and user experiences, interview stakeholders, and add improvements to the integration roadmap.
C. Understand business objectives, define the intention and audience, conduct user experience research, analyze the research results, and design an improved new user experience.

정답：A

설명：
This answer describes the steps involved in creating a customer journey map, which is a tool to visualize and improve the customer experience. A customer journey map helps to identify pain points, gaps, and opportunities for improvement in the current state, and design a future state that aligns with the business objectives and customer needs. References: https://trailhead.salesforce.com/en/content/learn/modules
/customer-journey-basics/create-a-customer-journey-map

질문 # 84
The operations team at Universal Containers is developing a new inventory forecasting application available on its Experience Cloud see. Management wants key external stakeholders to assist with determining project priorities.
Which external stakeholders to assist with determining project recommend?

A. Partners and customers
B. Third-party vendors
C. Governing bodies

정답：A

설명：
This answer states that partners and customers are external stakeholders that should assist with determining project priorities for developing a new inventory forecasting application available on its Experience Cloud site at UC. Partners are external entities or organizations that have a business relationship or an agreement with UC, such as suppliers, distributors, resellers, etc. Customers are external entities or organizations that purchase or use UC's products or services. Partners and customers are external stakeholders that should assist with determining project priorities for developing a new inventory forecasting application because they have an interest or an influence on UC's business performance and outcomes, and they can provide valuable feedback or insights on UC's inventory forecasting needs and expectations. References: https://trailhead.
salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement- skills

질문 # 85
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