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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Weight	Objectives
Planning and Design	60%	- Design asset management and MACD workflows - Design scalable product catalog models - Create quoting and order capture processes - Develop data migration strategies - Design order fulfillment orchestration flows - Decompose commercial products for implementation - Prioritize and size user stories
Discovery	24%	- Align requirements to native features or external solutions - Evaluate data volume and platform constraints - Map business processes, personas and requirements - Assess customer IT ecosystem against architectural principles - Select appropriate Communications Cloud products - Define KPIs based on business goals and budget
Delivery	16%	- Execute data migration plans - Align architecture and order components - Distinguish out-of-the-box vs custom functionality - Validate solution implementation against design

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q36-Q41):

NEW QUESTION # 36
Universal containers want to include Product A every time they sell the bundle B.
Users can opt out this product if they want but cannot take a quantity of more than 1 per bundle. How should a consultant configure the product in the system?

A. Configure the cardinality Min as 1, Max 1 and default as 1
B. Configure the cardinality Min as 0, Max 1 and default as 1.
C. Add a Recommendation rule for Product A when bundle B is added
D. Add an Auto Add rule to include product A with bundle B

Answer: B

NEW QUESTION # 37
A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?

A. Use the versioning feature and comparing the prices for the version product after having enabled the feature
B. Use EPC project feature checking the changes done for the defaulted project after having enable the feature
C. Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price
D. Use price list history checking the changes done after having enabled the track field history on the Price list entry object

Answer: D

Explanation:
To track previous price amounts after changes, using price list history is the most effective method. This involves enabling field history tracking on the Price List Entry object in Salesforce, which allows for monitoring and recording changes to specified fields, including price amounts. This feature provides a historical view of price changes over time, aiding in pricing analysis and forecasting.References:Salesforce documentation on enabling field history tracking and managing price list entries.

NEW QUESTION # 38
ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.

A. Adjustment using Context rules
B. Discounts.
C. Promotions
D. Customizations using CPQ Hooks

Answer: A,B

NEW QUESTION # 39
ABC cloud is a communication service provider that uses communication cloud for their B2B market, ABC cloud customer frequently subscribe to the same set of products for different service location. Today ABC cloud sales representatives, have configured several identical quotes for each service location for the customer to sign. ABC cloud would like to accelerate its sale cycle with faster lead to cash journey. What solution can consultant propose for ABC cloud to have a faster lead to cash journey.

A. Use multisite CPQ cart capability to capture multiple quotes and configure order split functionality using Integration Procedure
B. Use multisite CPQ cart capability to capture multiple quotes and utilize Out of the box (OOTB) support for order management.
C. Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility.
Utilize out of the box order split functionality to submit individual products to order management
D. Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility.
Enable the industries Order Management bulk order handling custom setting to support bulk order decomposition and orchestration

Answer: B

Explanation:
Utilizing the multisite CPQ cart capability to capture multiple quotes and leveraging Out of the Box (OOTB) support for Order Management (B) accelerates the sales cycle by allowing sales representatives to efficiently manage quotes for different service locations in a consolidated manner, improving lead-to-cash journey times.
References:Salesforce CPQ documentation on multisite capabilities and order management integration.

NEW QUESTION # 40
Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

A. What will be the overall cost for migration?
B. Who will be the main point of contact for migration
C. What is the quality, structure and frequency of the data migration?
D. What data and from which system will be migrated
E. What tools and databases will be used to perform the migration

Answer: C,D,E

NEW QUESTION # 41
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