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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - Platform Analytics Exam |
| Exam Number: | CIS-PA |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Choice (single answer), Multiple Select (multiple answers) |
| Available Languages: | English |
| Exam Price: | $450 USD |
| Related Certifications: | Certified Implementation Specialist - Core Platform ServiceNow Certified System Administrator (CSA) |
| Certificate Validity Period: | 1 year (requires annual delta exam & maintenance fee) |
| Real Exam Qty: | 60 |
| Passing Score: | Not publicly disclosed |
| Recommended Training: | Platform Analytics Advanced Platform Analytics Fundamentals |
| Exam Registration: | ServiceNow Learning Kryterion Webassessor |
| Sample Questions: | ServiceNow CIS-PA Sample Questions |
| Exam Way: | Online proctored or onsite at Kryterion test centers |
| Pre Condition: | Recommended: 6 months experience in Platform Analytics implementation; Completion of Administration Fundamentals, Platform Analytics Fundamentals and Advanced courses; No mandatory prerequisite exam |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-application-specialist-performance-analytics-exam?id=kb_article_view&sys_kb_id=160f282693b4b61056aeb94c5cba1013 |
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NEW QUESTION # 58
When configuring a newMetric Definitionto track theduration an incident is assigned to a specific group, whichtypeshould be selected?
Answer: D
Explanation:
To track how long an incident remains assigned to a specific group, the correct Metric Definition type isField value duration. This type measures the amount of time a record spends with a particular value in a specified field, such as assignment_group.
State change metrics track transitions between states, not time spent in a field value. Script calculations are used only when duration cannot be calculated through standard field tracking. "Assignment group" is a field, not a metric type. ServiceNow documentation specifies that Field value duration metrics are designed for tracking time spent in a given field value, making option A the correct choice.
NEW QUESTION # 59
Which application helps to obtain insights onnew and returning platform usersand theirnavigation patterns
?
Answer: C
Explanation:
User Experience Analyticsis the application designed to analyzeuser behavior, including new versus returning users, session frequency, navigation paths, page views, and interaction patterns across the ServiceNow platform. It provides insights into how users engage with the platform and helps organizations optimize usability, adoption, and performance.
Responsive Dashboards and Next Experience Dashboards are visualization and UI frameworks, not behavioral analytics tools. Platform Analytics Workspace focuses on KPI monitoring and process performance, not clickstream or navigation behavior. ServiceNow documentation clearly positions User Experience Analytics as the solution for understanding how users interact with the platform, making option D the correct answer.
NEW QUESTION # 60
Choose 2 options.
Whichformulaissyntactically CORRECTin ServiceNow Performance Analytics, assuming that allIndicator names are valid?
Answer: B,C
Explanation:
InPerformance Analytics Formula Indicators, indicator references must followstrict syntax rules:
* Indicator names must be enclosed insingle square brackets:[Indicator name]
* Mathematical operators must be valid
* Parentheses must be properly paired
* Curly braces { } and double square brackets [[ ]] arenot validfor indicator references Let's evaluate each option:
* Option A - IncorrectUses indicator nameswithout square brackets, which is invalid syntax.
* Option B - IncorrectUsescurly braces { }, which are not supported for indicator references, and also has ambiguous operator precedence.
* Option C - CorrectUses propersingle square brackets, valid arithmetic operators, and correctly nested parentheses. This is a common and documented formula pattern for calculating percentage improvement against a baseline.
* Option D - CorrectUses valid square-bracket indicator references and proper arithmetic. Even though it is logically redundant, it issyntactically valid, which is what the question asks.
* Option E - IncorrectUsesdouble square bracketsand mismatched braces { ), which is invalid syntax.
NEW QUESTION # 61
What is the primary function of theanalytics_filter_adminrole inAnalytics Center?
Answer: A
Explanation:
Theanalytics_filter_adminrole is responsible forgoverning dashboard filterswithin Analytics Center. Users with this role cancreate, edit, delete, and manage filters, as well as add filters to thefilter libraryfor reuse across dashboards.
This role does not control visualization design, breakdown security, or data validation. Its purpose is to ensure consistent and controlled use of filters across analytics experiences. ServiceNow documentation explicitly associates this role with filter administration, making option B the correct answer.
NEW QUESTION # 62
Breakdown element security is configured in the properties of which object?
Answer: D
Explanation:
Breakdown element securitydetermines which users are allowed to see specific breakdown elements (such as certain categories or values) when viewing analytics data. In Platform Analytics, this security is configured directly on theAutomated Breakdownrecord.
Automated Breakdowns include properties that allow administrators to defineelement-level access control, typically by specifyingrolesthat are required to view certain breakdown elements. This ensures sensitive analytics data is only visible to authorized users. The Breakdown Source defines how data is mapped and categorized but does not control visibility. Automated Indicators control score collection and aggregation, not breakdown element security. Manual Breakdowns are static and do not support dynamic element security in the same way.
ServiceNow documentation explicitly states that breakdown element security settings-such as restricting elements by role-are part of theAutomated Breakdown configuration, making option D the correct answer.
NEW QUESTION # 63
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