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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Omnichannel Communications	15%	- Work routing and queue setup - Media toolbar and agent notifications - Email, chat and CTI configuration
Service Request Management	25%	- SR categories, assignment rules and routing - Milestones and action plans - SR creation, lifecycle and processing - Service catalog and entitlements
Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access
Fusion Service Overview and Setup	15%	- Functional Setup Manager (FSM) usage - Security model, roles and access control - Service configuration basics
Customization, Productivity and Analytics	10%	- Application Composer and extensions - OTBI reporting and integration basics - SmartText, hotkeys and audit features
Digital Customer Service (DCS)	20%	- Authentication, profiles and security - Themes, templates and page customization - DCS architecture and deployment

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q48-Q53):

NEW QUESTION # 48
Identify the sequence of steps you must follow to disable the Service Communication channels.

A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
B. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"
D. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".
E. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.

Answer: E

NEW QUESTION # 49
You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

A. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
B. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
C. Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
D. Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects

Answer: B

NEW QUESTION # 50
Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A. Object workflow
B. Icons
C. Fields
D. Exports
E. Themes
F. Reports
G. Objects
H. Roles and privileges

Answer: C,D,F,G

NEW QUESTION # 51
Digital Customer Service application configuration settings in json.cfg include which four options?

A. Knowledge management article links
B. Default communication preferences
C. Default timezone
D. Product and category filtering
E. Default notification preferences
F. Knowledge management language locales
G. Service request links
H. Default chat channel preferences

Answer: A,D,F,G

NEW QUESTION # 52
Which four actions does the REST API for Service Requests (SRs) allow?

A. Update SR milestone
B. Create SR
C. Delete SR by SR title
D. Delete SR by SR number
E. Update SR assignee

Answer: A,B,D,E

NEW QUESTION # 53
......

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