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Salesforce Salesforce-Communications-Cloud Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Salesforce Communications Cloud Accredited Professional (AP) Exam
Exam Number:	Salesforce-Communications-Cloud
Exam Format:	Multiple Choice, Multiple Select
Exam Duration:	90 minutes
Exam Price:	$200 USD
Real Exam Qty:	60
Passing Score:	65%
Certificate Validity Period:	2 years
Related Certifications:	Salesforce Certified Administrator Salesforce Certified Sales Cloud Consultant
Available Languages:	English
Sample Questions:	Salesforce Salesforce-Communications-Cloud Sample Questions
Exam Way:	Online proctored exam (available through Salesforce certification portal)
Pre Condition:	Recommended: Basic Salesforce platform knowledge, familiarity with CRM concepts, and understanding of telecommunications industry processes
Official Syllabus URL:	https://trailhead.salesforce.com/credentials/communicationscloudaccreditedprofessional

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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 2	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 3	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.

Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q23-Q28):

NEW QUESTION # 23
Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?

A. Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number
B. Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number
C. Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
D. Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.

Answer: B

Explanation:
For the requirement where UC warehouse agents need to enter a router ' s barcode and shipping tracking number, configuring a Manual Task Orchestration item that launches an OmniScript is the optimal solution.
This setup provides a user-friendly interface for agents to input the required information, while the orchestration ensures that these tasks are integrated into the overall order fulfillment process seamlessly.
References:Salesforce Communications Cloud Orchestration and OmniScript configuration documentation.

NEW QUESTION # 24
ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?

A. Digital commerce
B. Assets based ordering
C. Mobile subscription Management
D. Enterprise Sales Management

Answer: C

NEW QUESTION # 25
A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?

A. Use EPC project feature checking the changes done for the defaulted project after having enable the feature
B. Use the versioning feature and comparing the prices for the version product after having enabled the feature
C. Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price
D. Use price list history checking the changes done after having enabled the track field history on the Price list entry object

Answer: A

NEW QUESTION # 26
niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?

A. Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract
B. Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion
C. Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering
D. Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote

Answer: A,B

Explanation:
To accommodate customer-specific pricing in a B2B context, creating a new Promotion with price overrides (A) and establishing a Frame Agreement Contract with contract line items reflecting the negotiated prices (B) are effective strategies. These actions ensure that the pricing reflects the negotiated terms and is applied consistently across orders, providing a structured and scalable approach to managing customer-specific agreements.References:Salesforce CPQ documentation on promotions, price overrides, and contract management.

NEW QUESTION # 27
ABC cloud is using communication cloud's order Management for the provision and activations of service. As part of the integration with ERP, the ERP order identifiers are required to be saved in the synchronous response in the SFI order record for the reference and troubleshooting purpose. A consultant has started their design using existing velocity process libraries. What solution should consultant propose to save ERP order identifiers back to salesforce Order record.

A. Configure response data raptor bundle to process create response from ERP and save returned ERP order identifier to SFI order record
B. Configure integration procedure in conjunction with Auto Task to perform CREATE order in ERP and process response to save return from ERP order identifiers using Load DataRaptor.
C. Configure GET ERP order callout task straight after the callout task that create an order in ERP. Enhance out of the box integration adaptor to process GET response from ERP and save returned ERP order identifier to SFI order record
D. Enhance OOTB integration adaptor to process CREATE response from ERP and save returned ERP order identifier to SFI order record

Answer: A

NEW QUESTION # 28
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