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| Section | Objectives |
|---|---|
| Troubleshooting and Support | - Admin tools and diagnostic capabilities - Common workspace issues resolution |
| Security and Compliance | - Authentication and access controls - Data retention and compliance settings |
| Workspace Administration | - User provisioning and identity management - Slack workspace setup and configuration |
| Integrations and App Management | - Slack app installation and management - Salesforce and third-party integrations |
| Channel and Collaboration Management | - Channel structure and governance - Messaging and collaboration features |
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NEW QUESTION # 16
As an admin, managing apps across every workspace in an Enterprise Grid org can be time-consuming.
What is the most efficient way to manage apps at your organization?
Answer: B
Explanation:
Slack best practices for app governance recommend:
"The most efficient method is to proactively restrict high-risk apps and automatically allow safe, non- restricted apps, minimizing admin intervention." Annual whitelisting (B) is infrequent and can quickly become outdated. Asking users to self-rate risk (C) is unreliable. Complex rule chains (D) are difficult to maintain.
(Reference: Slack Administration Study Guide - Streamlining App Management)
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NEW QUESTION # 17
Which plan(s) support(s) customizable message and file retention features?
Answer: B
Explanation:
Slack official plan features state:
"Customizable message and file retention policies are available on Pro, Business+, and Enterprise Grid plans." Free plan (C) does not support customizable retention. It's limited to 90 days history unless upgraded.
Enterprise Grid-only (D) is too restrictive.
(Reference: Slack Administration Study Guide - Message and File Retention Policies)
NEW QUESTION # 18
You're a Workspace Owner at a small business that used Slack's Free plan in their first year. However, its business is growing fast enough to justify upgrading to a paid plan.
The requirements:
* Users want to be able to access their old messages and integrate Slack with their calendars.
* You want to use Okta to provision users in order to provide additional security and simplicity to the employee onboarding process.
* Field representatives need to be able to access Slack securely on their company-owned mobile devices.
Based on the requirements, what should you recommend?
(Select the best answer.)
Answer: B
Explanation:
The Business+ plan is the appropriate recommendation here because:
* It includes full message history access (unlike the Free plan, which limits access to recent messages only).
* It supports SAML-based SSO integrations like Okta, allowing for secure user provisioning and onboarding.
* It provides Enterprise Mobility Management (EMM) integrations for managing and securing Slack access on company-owned mobile devices.
Official Slack documentation confirms:
"Slack Business+ includes enhanced administration and security controls, including SAML-based SSO, user provisioning with supported IdPs, and mobile device management (MDM) support via EMM." Enterprise Grid (option D) would be overkill for a small growing business unless they required multi- workspace organization and complex compliance features.
(Reference: Slack Administration Study Guide - Plans and Feature Comparison)
NEW QUESTION # 19
Nicole manages the global onboarding for new hires at her company.
Each time a user joins the company, Nicole ensures they have the correct training materials to get started on their team. She has noticed that new hires are posting in announcement channels on their first day. Hiring is quickly increasing. Nicole has her largest new-hire group starting next week, and an even larger one the week after.
What should she do to ensure she doesn't have to manage incorrectly-posted messages and to ensure she can manage the large number of new hires?
Answer: D
Explanation:
Using Workflow Builder is the best way to:
"Automatically send onboarding messages when users join a channel, providing them with key guidelines like how to use Slack appropriately without requiring manual monitoring." This automates onboarding at scale and reduces Nicole's workload as hiring ramps up.
(Reference: Slack Administration Study Guide - Onboarding Best Practices and Workflow Automation)
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NEW QUESTION # 20
You've been working among a small group of experienced Slack admins.
Your company is beginning to grow exponentially, and admin responsibilities such as channel administration, legal holds, and user management are overwhelming your small team.
Your team decides to assign a few system roles to support the admin team.
Which role will be responsible for assigning admin responsibilities?
(Select the best answer.)
Answer: C
Explanation:
According to Slack's role management documentation:
"Roles Admins have the ability to assign and manage system roles for members across the Slack organization." Compliance Admins (A) manage legal holds and data exports. Channels Admins (C) manage channel structures. Users Admins (D) manage member profiles and deactivations. Only Roles Admins manage assignment of admin permissions.
(Reference: Slack Administration Study Guide - System Roles Overview)
NEW QUESTION # 21
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